We stayed at the Hyatt for our wedding and what a way to ruin an otherwise perfect day. The Hyatt is a beautiful place with hard to deal with people. We stayed in one of their diplomatic suits which costs over $1,000 but it was for our wedding. When a chair broke under the 50kg bride and staff ignored us when we told them what happened we new we were in for a real treat. Front counter staff need to learn how to smile and actually assist. Food was AMAZING but even that could not overcome the fact that they decided to take over $1000 from our account without authority. This then took 6 days to be returned to us. When chasing this up we never got a response. We wish we had never stayed there. We had arranged some food for the bridal party in between events. This was a very small simple thing to arrange except the Hyatt was not capable of doing this. I would hate to see how they went at arranging any larger event.
- Official Description (provided by the hotel):
- Heritage Listed Hotel which retains many of the classic Art Deco design elements of the original building built in 1924. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Canberra
- Canberra Hyatt