This was another visit - and not as good as the last but, if I hadn't stayed before, I probably would think nothing of it. It may have been because it was the very slow period between Christmas and New Year, but the service just wasn't up to Hyatt standard. Reception was slow (both check-in and check-out) and not particularly welcoming. Likewise in the cafe: service was slow, but at least it was friendly. Room was great and the hotel is spotlessly clean and well maintained.