and asked for a room away from reception. This was our 3rd visit. Last time we had one of the older rooms, this time I decided to pay a bit extra for a deluxe room. We had a room at the top of the stairs which was adequate. The problem with this hotel is the total lack of soundproofing. The noise from the restaurant, bar and reception float up the stairs and reverberate around the room. It is a constant drone that continues until they shut the fire doors at midnight, and starts again when they are reopened at 6am.
We stayed Friday and Saturday nights. Friday had the expected noise but could be overcome with the use of earplugs to sleep. Saturday night at around 8pm a tour bus arrived and parked outside our room. It sat there idling for around 20 minutes while all it's occupants checked in. The drone from the night before became a roar which earplugs and a pillow over my head couldn't drown out.
The next morning they checked out early. By 7:30am Sunday morning there were 2 busloads of people in the restaurant, reception and driveway, talking and smoking. Our room was above the driveway, we could not have the window open due to the noise and smoke wafting in. 2 buses were parked in the driveway. We left by 8am.
If you want a nice quite room with a leisurely lie in, go elsewhere.
The room itself was ok. Bathroom tap leaked, toilet ran constantly, the door knob was faulty and one light bulb was out. The staff were friendly and helpful and did their best. The rooms are cheap. I was given a discount on checkout due to complaining about the noise. But the lack of sleep and agitation caused by constant noise could not be compensated.
I won't stay here again.
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- Also Known As:
- Heritage Hotel Canberra