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“Very clean hotel and staff pleasant and efficient.” 5 of 5 stars
Review of Diplomat Hotel

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Diplomat Hotel
4.5 of 5 Hotel   |   Cnr Canberra Ave & Hely St | (2 Hely St), Canberra 2603, Australia   |  
Hotel amenities
Ranked #13 of 52 hotels in Canberra
Sydney, Australia
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Very clean hotel and staff pleasant and efficient.”
5 of 5 stars Reviewed July 28, 2010

Great place for young children as the room/hotel was immaculately clean. There was no traffic noise which was a big plus for us. Good undercover car park, very convenient to lifts. Take your swimmers - pool was well maintained.
We had a couple of dinners in the restaurant and the food was very good and reasonably priced.
Staff very helpful and had excellent knowledge of surrounding areas and attractions.
I can highly recommend this hotel.

  • Stayed January 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiplomatCanberra, Public Relations Manager at Diplomat Hotel, responded to this review, August 2, 2010
Dear Kermit4_10,

Thankyou for taking the time to review the Diplomat. We are very pleased that your family enjoyed your stay.

It is also fantastic to hear that you enjoyed dinner at the Diplomat Bar & Grill - our new Head Chef has begun regularly changing our menu to capture the best of the season's fresh produce. Next time you join us, try the Mediterranean Chicken - its the latest big pleaser added to the menu.

Thanks again for reviewing your stay at our hotel - feedback is always greatly appreciated and we look forward to your next visit.
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174 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Canberra, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 25, 2010 via mobile

Recently stayed here for one night and was very pleased with our stay. My husband booked this hotel & I was a little concerned after reading some previous reviews. Our room was very spacious & clean. We requested a baby cot & it was all set up in our room prior to check-in. It is in a good location & even though it is near a major roundabout it was suprisingly quiet. We did not eat in the motel but there appeared to be quite a few options on the dine in menu. Staff were very helpful & polite. Would definitely stay here again.

  • Stayed January 2010
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiplomatCanberra, Public Relations Manager at Diplomat Hotel, responded to this review, August 2, 2010
Dear Boozletops,

We are delighted that you enjoyed your stay and greatly appreciate your choosing Tripadvisor to review our hotel.

The Diplomat is in a great location; easy to find on Canberra Ave, close by the major attractions and business districts and yet quietly nestled in the suburbs.

We'd love to welcome you back to the Diplomat in the future; keep an eye out for some great package specials coming up during Floriade in September and October.
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Sydney, Australia
Top Contributor
70 reviews 70 reviews
44 hotel reviews
Reviews in 34 cities Reviews in 34 cities
61 helpful votes 61 helpful votes
1 of 5 stars Reviewed May 12, 2010

The hotel was over priced. the rooms smelt musty, the carpet had stains, very poor lighting in rooms.
The website looks great and very inviting and when you turn up, you feel like you have been duped. the decor is from the 80's and the in serious need for an update.

the staff were friendly and very helpful though.

  • Stayed May 2010, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiplomatCanberra, Public Relations Manager at Diplomat Hotel, responded to this review, August 2, 2010
Dear mazydee,

Thank you for making the effort to review our hotel on Tripadvisor. Your feedback is valuable as we continue our efforts to provide better service and a better hotel.

We are pleased to be in the process of updating our facilities. All of our rooms, function facilities and our restaurant have recently been repainted in a great modern tone and brand new carpet is on its way in the coming weeks. We are also pleased to be unveiling a new look to our Diplomat Bar & Grill in the near future as our efforts continue to modernise our building. Please do not hesitate to contact any of our management team to discuss any concerns you may have.

It is great to hear that you found our staff helpful and friendly; there is no doubt that our staff are our number one asset. We make every effort to provide relaxed, yet efficient, customer service.

Thanks again for reviewing the Diplomat and if we have the pleasure of a return visit in the future, we look forward to meeting you again then.
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Blueys Beach, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 8, 2010

Being a traveller attending business meetings, I need a home away from home and the Diplomat Hotel provides that. It is not flash and new, but the staff always go out of their way to be helpful and the rooms and facilities are certainly adequate.

The free parking is a bonus and their rates are always competitive. The Hotel is in a good location not far from Manuka and Kingston and the Government Departments where I do my work.

They could do with a bit of investment in their carpet - it is worn in places, but most certainly clean. Cleanliness is always a number one priority for me and the housekeepers are friendly and very reliable.

  • Stayed March 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiplomatCanberra, Public Relations Manager at Diplomat Hotel, responded to this review, August 2, 2010
Dear CaptFeathersword76,

We are pleased you found the Diplomat to be good value. We aim to provide a comfortable and stylish, yet still affordable, option for travellers seeking reliable 4.5 star accommodation.

It is rewarding to hear that our staff were so helpful during your stay - we have a great team of Front Office and Wait Staff and we try to employee people with the right personality to relate to, and assist, our guests.

Your review mentions our carpets. I am pleased to advise that our new carpet has been ordered and will be arriving at the hotel within the coming weeks.

Good quality housekeeping is a big focus at the Diplomat. Our General Manager has previously worked as Executive Housekeeper at several hotels and has spent much time ensuring our Room Attendants are well-trained and committed. I will pass on your positive comments to her and to our entire housekeeping staff.

Thanks again for your review and we hope to welcome you back in the future.
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Brisbane
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed April 23, 2010

Visited Canberra during the Easter break on a short notice and the Diplomat was one of the hotels still available offering a room with 2 double beds. 2 nights with 4 people in one room (no breakfast included) cost us 590$ - so not really cheap. After all it's a 4.5 star hotel!
The lock to the bathroom was broken - not ideal when you have 4 adults sharing the room. And housekeeping would not fix it during our stay. Long black hair (we all have short hair and none has black hair) was found in the shower cubicle and on the bed sheets! The carpet in front of the shower was stained.
No car parking was available on the hotel ground - only street parking was offered.
TV reception was non existing - but yes, we had free internet!
I woke up after the first night with bug bite marks on my back, so we asked if we could have another room. Which was not possible as the hotel was fully booked. So were all other hotels in the area. No refund could be offered as we had booked through the net. But we were offered complementary breakfast.
On both mornings we had to ask to refill the coffee dispenser, refill the milk, and no cold meat or cheese is on offer for breakfast which is normally $20.00 a person.
For the price we had to pay I would have expected a better service and better standard.

  • Stayed April 2010, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiplomatCanberra, Public Relations Manager at Diplomat Hotel, responded to this review, August 2, 2010
Dear mbj52,

Thankyou for taking the time to join Tripadvisor and post your review of our hotel. We feel that it is very important for travellers to be able to openly and honestly review properties and provide advice to fellow tourists. We appreciate and feel rewarded by positive comments, and use negative feedback as an opportunity to reassess our service levels and identify areas for improvement.

I am very disappointed to hear that some aspects of your experience at our hotel were unsatisfactory. Your concerns regarding our Housekeeping are very alarming and have been addressed with our Executive Housekeeper. Yours is the first report of bed bugs that we have ever had; our Room Attendants employ best practice guidelines in cleaning our rooms and it is surprising and disappointing to hear of your unpleasant experience.

Our Buffet Breakfast has recently undergone some changes and now offers a much wider selection than previously. I have also discussed the problems you faced with the buffet not being restocked as quickly as it should with our Restaurant Manager who will ensure that our Breakfast Staff are appropriately trained to ensure these problems are avoided.

Thanks again for reviewing the Diplomat; your feedback is appreciated and has been taken on board. Please do not hesitate to contact our management team if we can be of any further assistance.
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Jakarta, Indonesia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 5, 2009

This hotel is suite for business purposes. However the service pretty good and they have free wifi and parking.

Stayed December 2009, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisvegas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 6, 2009

We stayed in a room on the 2nd floor with two double beds - myself, my husband and my two kids. We booked online and were pleased with how smoothly check-in went and enjoyed nice touches like free parking, free fruit and free newspapers.

The building is starting to age a bit, but the furnishings were all in good condition and very clean.

We didn't eat at the hotel but noticed the restaurant and bar seemed pretty well attended at nighttime.

From the hotel it is a bit of a walk to any shops or anything, but a very short drive to places like Parliament House, the art gallery and the War Memorial which was what we were in town for. There was also a really nice path around Canberra's big lake which was only a short walk from the hotel.

  • Stayed November 2009, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Diplomat Hotel

Address: Cnr Canberra Ave & Hely St | (2 Hely St), Canberra 2603, Australia
Location: Australia > Australian Capital Territory > Greater Canberra > Canberra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Canberra
#13 Luxury Hotel in Canberra
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Diplomat Hotel 4.5*
Official Description (provided by the hotel):
The Diplomat Hotel is located in the heart of Manuka-Kingston - an easy walk to the best that Canberra has to offer! ... more   less 
Reservation Options:
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Also Known As:
Diplomat Canberras Boutique Canberra

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