My friend and I just spent two nights at the Crown Plaza in Canberra to attend Floriade .It had 2 things going for it the location and the comfortable beds Thats all !!
We paid $251 per night for a room with 2 double beds We were told when we paid for our phone booking weeks before that parking was included IT wasn't and we were charged an extra $15 per night for parking and after talking to other guests we found out they were also charged extra for so called included parking. I wonder if they do this to all their guests !!!.
So for the then cost of $266 a night we got satff who showed no interest at all when booking in or checking out .Don't expect a smile , a kind word or any manners from the reception staff .
The room was OK but pretty average with the worst Iron and ironing board I have ever used .It had the two double beds we requested a desk ,a desk chair and one other chair and that was it .The hall ways always seemed to have room service cleaning trolleys and room service dishes awaiting collection as you made your way to the room .Some we noticed remained outside some rooms all day and in the case of one lot over night too.
We went down to try the pool and asked the pool staff for the pool towels which the guest directory says are availabe at the pool to be told you have to bring your own from your room .I went all the way back up to the 5th floor to get our bathtowels .On the way I asked the housekeeping lady with her trolley if I could get 2 dry towels to put in our room to use for a shower as ours would be wet from the pool and she said no I would have to go to the laundry if I wanted towels. Anyway we finally found the rundown dirty pool - full of leaves The spa was not working the top row of tiles was missing and as it was an outdoor pool the water was freezing cold .The artificial grass around the pool has also seem better days and is frayed around the edges so we gave up in disgust.
The second day we stayed we went to Floriade and returned to our room at 2.30pm to find it had still not been cleaned and the beds etc not made so we went out and returned at 5pm to find it was done. We were surprised to find the two teaspoons from the tea making tray laying in the bathroom sink which makes me feel that they simply rinse the cups etc under tap and replace them on tray without washing them properly. Also no biscuits are supplied to have with the tea and coffee .
To top it off we were woken every morning at 6.15am by a maintainence man with his leaf blower cleaning the City Walk area in front of hotel .He finished each day at 7.30 am so no chance of a sleepin on holidays here.
I will say the buffet breakfast was great and the staff in this section were lovely and we enjoyed the food especially the freshly made omlettes .
I would not recommend this hotel as even with its great location ,and comfortable beds it is not worth the money we could have spent our money better elsewhere
- Official Description (provided by the hotel):
- Encounter friendly service, easy accessibility and all the amenities you’ll need to stay connected at Crowne Plaza Canberra. Ideally located in the heart of the Nation’s Capital and within walking distance of the city’s best bars, restaurants, attractions and main shopping fair, Crowne Plaza Canberra is the accommodation venue of choice for those seeking a memorable experience. Each of our 295 luxurious rooms have been designed with comfort in mind and feature ergonomic workstations and deluxe bedding to ensure you are well rested during your holiday or business stay. Excite your palate with succulent grills and fresh local produce in our signature Redsalt Restaurant, or enjoy lighter fare and a selection of wine, beer and specialty cocktails in our vibrant and popular Binara one bar. Meet with friends or hold an informal meeting with colleagues in the picturesque Atrium Lounge and enjoy an espresso coffee or herbal tea prepared by one of our expert baristas. Being active is a big part of enjoying life, which is why we’re pleased to offer guests complimentary access to Pro-Fit Health Club with sauna and outdoor pool. Guests may also take advantage of our 24 hour Business Centre, high speed broadband and wireless connectivity in public areas designed to keep you connected. Treat yourself to a refreshing sanctuary from the stresses of life at Earth Day Spa. A visit to the spa will leave you feeling relaxed, soothed and pampered, so you can get more out of your stay. Earth Day Spa is open seven days a week and features treatments such as massages, facials, and beauty treatments for men and women. Be confident in your decision to experience Crowne Plaza Canberra and rely on exemplary service, easy access and modern facilities designed with your comfort and enjoyment in mind. ... more less
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- Also Known As:
- Crowne Plaza Canberra
- Canberra Crowne Plaza