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“Brand new hotel” 3 of 5 stars
Review of Burbury Hotel

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Burbury Hotel
4.5 of 5 Hotel   |   1 Burbury Close | Barton, Canberra, Australia   |  
Hotel amenities
Ranked #11 of 53 Hotels in Canberra
Williamstown, Australia
Top Contributor
57 reviews 57 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
“Brand new hotel”
3 of 5 stars Reviewed October 17, 2011

Was enticed to stay here with a great opening special. My elderly parents took a 'disabled' room and found it not at all suitable. The fittings were very modern, slick even, but the room didn't live up to its basic function. The fold down seat in the shower took a lot of effort to use, which entriely defeated its purpose. All the drawer and cupboad handles were extremely hard to use for anyone without an iron grip, not much to hold on to. If they were angled downwards you could have put your finger under it and pulled it out easily. When the staff were alerted, they agreed that these were ridiculous, even for an able person, to use. These rooms were smaller than our normal room, which was far bigger, but were advertised as being wheelchair friendly. The Apple TV was supposed to give you all the information about the room and adjoining hotel, no printed material necessary, except that it only operated for one of the three nights we were there. Breakfast was rained out one morning, water all over the balcony, even though the plastic blinds were down. Fire alarms/evacuation calls happened each day. At least it was in a good position, although hard to find by its new address, and it was clean. The normal tariff does not warrant a return visit, even though we are entitled to a 20% discount. Will stay somewhere that has already ironed out their problems.

Room Tip: A room with a balcony is better than one without. Corner rooms are large and bright.
See more room tips
  • Stayed September 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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185 reviews from our community

Traveler rating
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    32
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Brisbane, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 8, 2011

We stayed at the Burbury about one week after its opening. This new hotel has a very modern, minimalist appearance. We stayed in a one bedroom suite for three nights and found the rooms very generous in size - the bed was large and comfortable but, in keeping with the "modern" theme, the two-seater sofa and the single chair in the lounge/dining area looked good, but were so uncomfortable that we ended up sitting on the dining-table chairs most of the time. There was a great desk area, but no lighting overhead which meant working in your own shadow from the down-lights behind you.

The kitchenette area was sufficient for basic tea/coffee, toast etc but not really large enough for cooking. There was a washer/dryer in a cupboard in the kitchen, which was really handy while travelling and a single dishwasher drawer as well. Unfortunately, we had 3 packets of powder for the washing machine but nothing for the dishwasher. We mentioned this at reception on our way out on the 2nd day and when the room was serviced that day we ended up with 5 packets for the washing machine and still none for the dishwasher!

There is a good size fridge/freezer inside another cupboard in the kitchen, but our fridge wasn't keeping anything cold and it seemed like the door (which was attached to the inside of the cupboard door) wasn't closing fully. When we mentioned this at reception they said they'd sort it out - but only turned the fridge to the coldest setting which didn't fix the problem.

As stated on other reviews, there is definitely some issue with the fire alarms - two mornings out of the three that we stayed, the fire alarm went off.

The dark hallway walls are already showing signs of wear - dark colours and high traffic areas do not go hand-in-hand!

The Burbury is in a great location, handy to restaurants, attractions, etc and I'm sure once the various issues are sorted out, will be an excellent place to stay.

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 7, 2011

The Burbury is 4.5 star hotel, which opened in September 2011. The main reason for booking this hotel was the opening specials and location to Floriade, however for a new hotel some basic functions are missing.
After a long drive and long day at Floriade, I was looking forward to heading back to the motel and just relax....This was not the case.
There was a function across the road in Hotel Realm, which is a sister hotel to the Burbury, I was hoping that the constant noise that was herd clearly from my room would cease around 10pm, however the constant screaming and yelling continued until 12:45am, as far as I am concerned this is completely unacceptable for a 4.5 star hotel. There was no sound proofing on the windows and you can hear the noise of the traffic below and people in the next room closing doors.
While all this is going on I am trying to watch T.V which is run, using Apple square [ i ]...Absolute rubbish, and if you ever see it in stores, don't buy it. I constantly froze, the information was slow, there was free to air digital channels and a couple of Foxtel channels, but that was all, it a poor effort and all Foxtel channels should be available.
The lighting in the bathroom in inadequate for applying make up, there is no hair dryer and the toilet started to leak.
On a positive note, the staff where fantastic, Osanti restaurant in Hotel Realm was very nice and priced appropriately. Over all I am hoping that these are just teething issues and that they will endeavour to get them resolved, I would give this hotel another go if reviews are on a more positive note in the future.

  • Stayed October 2011, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brisbane
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 6, 2011

First visit to Canberra and not much left as Floriade flower festival exploded. Lovely new hotel, sexy finishings, great large room and bathroom. Pity the new Apple TVs stopped working at least 60% of the time, the room service phone number is for another hotel next door only, the cleaning service didn't come until called at 5pm (barely saw other guests) and front desk staff dealt with questions and complaints with a robotic, insincere, unyielding manner and no lateral thinking.
Maybe for the business minded only.

  • Stayed October 2011, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cremorne Point, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 6, 2011

We chose Celebration Package ($300 per night, including chocolate & champagne on arrival and breakfast), one of the opening promotions. Check in was smooth, but like the person below said they did not give us any map or suggestions on restaurants etc (well, we forgot to ask...). We were told that chocolate and champagne would be coming in half an hour but it did not happen til later in the night when we came back from dinner.

Our room was really clean, modern and stylish. It almost looks like this place was a condo or something and they converted into a hotel. I had never seen an Apple TV and without my husband I would not have a clue how to use it. The screen was a bit blurry and a few times the remote did not work and TV froze. Bathroom was nice but when I showered the water escaped and my slippers and shower mat got completely wet....oops!

Breakfast was great. We enjoyed the view and fresh pancaks. Location was also great. It was cool to stay so close to the parliament. Overall it was a nice stay. I am sure all the promotions will be over by the time we're around Canberra next time, but we won't mind staying here again. One last thing, you need a room key to be able to get in the car park, so do not go to park before you check in.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
60 reviews 60 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed October 2, 2011

This hotel had soft-opened about a week before we arrived for a five-night stay. In a few months time, I'm sure it will be a great place to stay. In the meantime, they have some work to do.

The good things: nice bed, great sliding window blinds which block out all of the morning light (set your alarm if you are a heavy sleeper), good sized rooms. One free drink each from the bar at the neighbouring Hotel Realm with our stay - any drink you wanted, so try the Hennessy XO - delicious!
The staff were mostly competent and went out of their way to fix problems as we discovered them.

The things they need to fix:
1) Fire-alarm sensitivities: there are a number of apartment towers in the same area as the Burbury and they all have linked fire alarms. So when someone burns their toast in a separate building, you get the fire alarm. This happened early on three mornings out of the five we were there. Quite disrupting of your sleep!
2) Toiletries: The hand soap disintegrates into a powdery sludge on getting wet. The shampoo and conditioner were no-name brand and not particularly appealing.
3) Wifi: it was really flaky in our room, with minimal signal noise. Apparently, the owners skimped on the implementation of the recommended wifi network specifications. They were adding in additional wifi repeaters where problems were detected and gave us an ethernet cable in the interim. 100mb free for your entire stay is not a lot of bandwidth either.
4) The room safe: check that yours is screwed down into the cupboard. Ours was not, so not a particularly safe safe if someone can just carry it out of the room to crack at their leisure. They did fix this when we notified them of it.
5) The television system: Nice Samsung flat screen, but flaky AppleTV system which kept on locking up, especially if you tried to change the channel too quickly. The remote they provide only has an up and down channel changer, so with 24 channels, it takes a while to surf. Sometimes, the entire hotel was without TV for an extended period whilst they were rebooting the system. Ring reception if yours locks up and they can do an override. Otherwise, switch off the AppleTV box and turn it back on again.
6) Hotel does not have its own pool or gym. You have to walk across the road to the associated Hotel Realm to use theirs - for free, in the basement. But if you want to swim in the pool, you have to pay $10 for a compulsory hair cap, or bring your own from home. Gym was well-equipped,
7) Room cleaners forgot to make-up our room on the second-last day of our stay. I asked another cleaning crew to organise it, they said they would, but no-one ever showed up to do the clean the room.

  • Stayed September 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 2, 2011

The Burbury had only been open a week when we stayed so we took advantage of the promotional rates ($180/night). Overall it was very good - everything was brand new, and the fit-out was very stylish and modern.

Check-in was quick and efficient, perhaps a bit too efficient as we were whisked through without getting a map or any idea of the restaurants or facilities available - particularly as some of these were located at Hotel Realm next door. I've also only just realised we didn't get our free drinks vouchers included in the opening deal!

Our room was excellent, huge bed, nice linen - everything very high spec and high tech. The 'mini-mac' TV system replaced the usual hotel directory, TV guide etc which was initially a bit frustrating as we arrived late and just wanted to quickly open a room service menu or restaurant guide rather than navigate through an online system, but once we'd figured it out it was intuitive and simple to use. As the previous reviewer said, we also couldn't work out the wi-fi but it wasn't a big deal. The bathroom was nice and well appointed, with the basin and vanity unit in an open enclave outside the screened shower and toilet.

The main problem in the room was a lack of lighting. In the evening you might describe it as atmospheric, but it was in danger of feeling a bit oppressive - even after we'd turned on every light and lamp we could find. The corridors (walls, carpet, doors) are also black and more resembled a night club than a hotel.

Breakfast was held on a roof terrace which was just lovely. We'd foregone the hotel's breakfast the first day thinking we could get something cheaper in nearby Manuka. We ended up at My Cafe, which was the only place where anyone was eating but it was very disappointing. They didn't have half the dishes on the menu and a fairly simple breakfast for two came to $45. So we stayed in the hotel for breakfast the second morning, which was a hundred times better for just $5 more.

We ate in Ostani across the road both evenings and enjoyed the food and service there - simple pizza/burgers/salads at reasonable prices. We only stayed two nights so didn't have time to check out the facilities at Hotel Realm.

For anyone new to Canberra: it's not the sort of city you can just wander around on foot. We hadn't realised this and only reserved a hire car at the last minute, but we'd have been lost without it. We booked one the day before and found the cheapest deal from Thrifty at the airport - it was half the price of Hertz and Avis. There was free parking underneath the hotel overnight. We were really impressed with the different attractions in Canberra. We'd recommend the National Mint, Parliament House and the National Museum and particularly the War Memorial and Institute of Sport, which were definite highlights.

We didn't have time to visit any of the galleries so will hopefully return to Canberra at some stage, and if I could get a similar deal at the Burbury, I'd probably stay there again.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Burbury Hotel

Address: 1 Burbury Close | Barton, Canberra, Australia
Location: Australia > Australian Capital Territory > Greater Canberra > Canberra
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 53 Hotels in Canberra
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Burbury Hotel 4.5*
Number of rooms: 106
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