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“Handy location but a bit noisy” 3 of 5 stars
Review of Medina Serviced Apartments Canberra

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Medina Serviced Apartments Canberra
3.5 of 5 Hotel   |   11 Giles Street, Canberra ACT 2604, Australia   |  
Hotel amenities
Ranked #16 of 53 Hotels in Canberra
Newcastle, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Handy location but a bit noisy”
3 of 5 stars Reviewed March 30, 2013

These apartments are in a great location just a short walk from Kingston shops. There was lots of undercover parking. The receptionist was very friendly and helpful. We got a great deal on a two bedroom apartment and the beds were comfortable. The bathroom is pretty dated and there were a couple of less commonly used parts of the apartment that could benefit from a good clean (eg blinds). The main issue with the apartment was that it wasn't very sound proof and we could hear the toilet flushing in the unit next door and the air conditioning unit which the neighbors switched on in the middle of the night. This was really disruptive to sleep. The indoor and outdoor pools are great features for kids.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM-TogaHotels, Manager at Medina Serviced Apartments Canberra, responded to this review, April 1, 2013
Dear Trvlwithkid,

Thank you for your valuable feedback.
We're currently working towards a solution for the toilet and air conditioning noise in our apartments. I'm glad that you have however enjoyed our apartments in general and also the facilities it has to offer. Our serviced apartments are well located and of good value and we'll look forward to hopefully welcoming you all back again.

Warm Regards,

Mervin Lim
Hotel Manager
Medina Serviced Apartments, Canberra
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389 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Thai first
  • Any
English first
Sydney, Australia
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 10, 2013

Stayed here multiple times.
Reception always friendly and helpful, plenty of car parking.
5 - 10 minute walk to Manuka or Kingston shops and restaurants.
Good quality, clean apartments, including separate lounges and washing machines.
pleasant stay as ever.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM-TogaHotels, Manager at Medina Serviced Apartments Canberra, responded to this review, April 1, 2013
Dear pipcanti,

Thank you for your return patronage and feedback!
Our reception and housekeeping team are always there to help and always ensure our guests are looked after. I'm glad you have enjoyed their friendly helpful manner.
Our location is a great plus and you will find that we will continue to make improvements to our serviced apartments.

We hope to see you in Canberra again!
Warm Regards,

Mervin Lim
Hotel Manager
Medina Serviced Apartments, Canberra
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Hobart, Australia
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed March 5, 2013

The highlight of this place was the very helpful and friendly receptionist called Georgina.

Unfortunately the room we had wasn't very clean and neither of the powerpoints in the bathroom worked. And it was noisy with the people staying on the floor below flushing the toilet.

The room was a good layout and had an excellent kitchen.
It is in a really good location as it was close to shops and heaps of restaurants.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM-TogaHotels, Manager at Medina Serviced Apartments Canberra, responded to this review, April 1, 2013
Dear RedBeret,

Thank you for your recent March stay and feedback.
Georgie is the core of our great reception team and I'm glad Georgie was responsive to your queries. My sincere apologies for the bathroom power points not working and I hope they were duly repaired during your stay. I'm surprised that your apartment did not come across as being as clean as to be expected. I will pass this feedback to our housekeeping team as they have been working hard to ensure the apartment cleanliness is at a high consistency.

I'm glad you enjoyed our location and the area of Kingston and Manuka.
We hope to welcome you and your family back again.

Warm Regards,

Mervin Lim
Hotel Manager
Medina Serviced Apartments, Canberra.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 3, 2013

Just stayed the weekend with the family (includes 3 children) at the Medina Kingston in a 2 bedroom apartment. Overall I was happy with the accommondation, it is in a really good centrally located spot on a quite street with shops nearby. I needed two cots in two seperate rooms and both were made up, the apartment was clean although I suspect the previous occupant smoked in the room. Having a late flight, I requested and received a later checkout than the normal 10am which made things alot easier having young children. The inside pool was good for the kids but not the warmest. The gardens surrounding the rooms gives privacy and made it seem like there were few others staying.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM-TogaHotels, Manager at Medina Serviced Apartments Canberra, responded to this review, March 5, 2013
Dear OzzieChris,

Thank you for your recent stay with us and I'm glad your family had a good comfortable experience at our serviced apartments in Kingston.
I'm also glad we were able to squeeze the 2 porta cots into the 2 separate rooms for you as we were afraid it may have been too big for one of the bedrooms.
Apologies about the remnants of smoke in your apartment. We are a non-smoking hotel however some guests do smoke on the balcony and some smoke may have entered the apartment if the balcony door is not closed properly. Our housekeeping team always work hard to neutralise any smell of smoke as best they can.
A replacement filter unit for the pool is being installed by our contractors, so we're hoping it will return the indoor pool to a more appropriate temperature.
Our gardener is constantly improving our garden surrounds, so I'm happy that you have enjoyed his efforts.

We hope to welcome your family again in your next visit to the Nation's Capital !
Warm Regards,

Mervin Lim
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed February 25, 2013

For 2 small children, wife & I plus family paraphernalia, the Medina offered a 3BR apt for a good price and had a lift. Location is great, halfway between Kingston and Manuka, which meant the family could go for a nice walk while I had meetings. No issues with traffic or pedestrian noise.
Check in was efficient and staff pleasant, secure parking is free, and wi fi is available for a fee.
Our apartment was a good size, but for large groups sharing the 1 bathroom might be an issue. We were on the ground floor so could stroll out though a small courtyard straight onto Giles Street.
The negatives:
"heated pool & Spa" was freezing and grimy.
We felt itchy and something was biting us when we sat on the couch. Fleas? When I told reception on Sunday morning they said they would let management know on Monday - not much concern or action when a guest suggests their couch has fleas! There was action taken but it was suggested by us not staff.

Room Tip: Perhaps ask for a room away from Giles Street.
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM-TogaHotels, Manager at Medina Serviced Apartments Canberra, responded to this review, March 5, 2013
Dear BozD,

Thank you for staying with our serviced apartments recently and for your valuable feedback. Our 3 bedrooms are a good size and popular with families and centrally located as you have found.
I do agree that the one bathroom would become a strain for the larger families.

My sincere apologies as well in regards to the indoor pool and couch situation. My maintenance personnel had discovered on Monday that the sand filter had finally failed over the weekend and we are replacing the unit this week.
My team had also diligently replaced the cushions on the couches in the apartment but had failed to let you know about it afterwards. The old cushions were set aside and washed the following day and the couch was treated by my maintenance upon your departure. Again, my apologies for any discomfort you had experienced.

I hope we have another opportunity to accommodate your family once again.
Kind Regards,

Mervin Lim
Hotel Manager
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Sydney
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 31, 2013 via mobile

I was impressed with the the Medina from the start, with the check in process handled with efficiency and a pleasant manner. The car park is under the building, although the spaces are a bit on the narrow side. However it is secured at night so that's a good thing. We had a two bedroom apartment with a king size bed in one room and two singles in the other, with the bathroom located between the two bedrooms. In the bathroom, an alcove held a washing machine and dryer. The kitchen was a good size and well equipped. I did find the Wifi charges expensive, so chose not to. Overall we were very happy with our stay here and will stay here again.

Stayed January 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM-TogaHotels, Manager at Medina Serviced Apartments Canberra, responded to this review, February 2, 2013
Dear luckylegsSydney,

Thank you for your recent feedback!
It is wonderful to hear that you and your family have enjoyed your stay with our serviced apartments in January. We have a committed team that are always there for our guests.
We love our product and are constantly looking at ways of improving it over time.
We look forward to welcoming you back again especially in Canberra's Centenary Year!
As always, your feedback will be shared with our team members!

Kind Regards,

Mervin Lim
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
337 reviews 337 reviews
54 hotel reviews
Reviews in 124 cities Reviews in 124 cities
176 helpful votes 176 helpful votes
4 of 5 stars Reviewed January 9, 2013

It's hard to tell if this Medina was purpose-built or if it was once apartments. Regardless, it is in a very nice, quiet neighbourhood and close to shopping and restaurants. The unit was clean and furnished nicely. Parking is free but wi-fi is not. There is a nice pool.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM-TogaHotels, Manager at Medina Serviced Apartments Canberra, responded to this review, January 28, 2013
Dear TravellingTex,

Thank you for your feedback. Our team are glad that you have enjoyed your recent stay with us. Our team are continuing to work hard to improve the hotel product further.
We look forward to welcoming you back again, hopefully in 2013 for Canberra's Centenary Year.

Kind Regards,

Mervin Lim
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Medina Serviced Apartments Canberra

Address: 11 Giles Street, Canberra ACT 2604, Australia
Location: Australia > Australian Capital Territory > Greater Canberra > Canberra
Amenities:
Free Parking Kitchenette Spa Suites Swimming Pool
Hotel Style:
Ranked #16 of 53 Hotels in Canberra
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Medina Serviced Apartments Canberra 3.5*
Number of rooms: 50
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