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“Very pleasant place to stay” 4 of 5 stars
Review of Medina Serviced Apartments Canberra

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Medina Serviced Apartments Canberra
3.5 of 5 Hotel   |   11 Giles Street, Canberra ACT 2604, Australia   |  
Hotel amenities
Ranked #17 of 53 Hotels in Canberra
Certificate of Excellence
Sydney
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Very pleasant place to stay”
4 of 5 stars Reviewed January 31, 2013 via mobile

I was impressed with the the Medina from the start, with the check in process handled with efficiency and a pleasant manner. The car park is under the building, although the spaces are a bit on the narrow side. However it is secured at night so that's a good thing. We had a two bedroom apartment with a king size bed in one room and two singles in the other, with the bathroom located between the two bedrooms. In the bathroom, an alcove held a washing machine and dryer. The kitchen was a good size and well equipped. I did find the Wifi charges expensive, so chose not to. Overall we were very happy with our stay here and will stay here again.

Stayed January 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM-TogaHotels, Manager at Medina Serviced Apartments Canberra, responded to this review, February 2, 2013
Dear luckylegsSydney,

Thank you for your recent feedback!
It is wonderful to hear that you and your family have enjoyed your stay with our serviced apartments in January. We have a committed team that are always there for our guests.
We love our product and are constantly looking at ways of improving it over time.
We look forward to welcoming you back again especially in Canberra's Centenary Year!
As always, your feedback will be shared with our team members!

Kind Regards,

Mervin Lim
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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439 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Thai first
  • Any
English first
Melbourne, Australia
Level Contributor
342 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
4 of 5 stars Reviewed January 9, 2013

It's hard to tell if this Medina was purpose-built or if it was once apartments. Regardless, it is in a very nice, quiet neighbourhood and close to shopping and restaurants. The unit was clean and furnished nicely. Parking is free but wi-fi is not. There is a nice pool.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM-TogaHotels, Manager at Medina Serviced Apartments Canberra, responded to this review, January 28, 2013
Dear TravellingTex,

Thank you for your feedback. Our team are glad that you have enjoyed your recent stay with us. Our team are continuing to work hard to improve the hotel product further.
We look forward to welcoming you back again, hopefully in 2013 for Canberra's Centenary Year.

Kind Regards,

Mervin Lim
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed December 10, 2012

The apartment is set in quiet leafy surrounds and is well located, especially if you're in Canberra for the rugby or footy - Manuka Oval is very close by. The apartments are very clean, with a private courtyard. The kitchen has full cooking facilities and the bathroom facilities are excellent. If you're staying for a few days with a large group or with family, this is a great alternative to a hotel.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM-TogaHotels, General Manager at Medina Serviced Apartments Canberra, responded to this review, January 28, 2013
Dear Ben_Luiz,

Thank you for your recent feedback of our hotel.
As you have discovered, we are a very family friendly hotel as kids love the indoor and outdoor pools. Our team are continuing to improve so we hope you will notice the difference when we get the opportunity to welcome your family back to Canberra.

Your feedback will be shared as always with our team members.
Kind Regards,

Mervin Lim
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 8, 2012 via mobile

I stayed last night in a 3 bedroom apartment with some co-workers on our way to our Christmas party.
The apartment was nice. The location was great for our purpose. It had lovely private "courtyards" for each apartment which was nice.
The beds however were a little uncomfortable, as were the pillows.
There wasn't too much coffee, sugar, milk etc to cater for a potential 6 people that could have been in the apartment.
I do think that a 3 bedroom apartment should have 2 bathrooms, as theoretically a maximum of 6 people shouldn't have to share 1 bathroom.
The property itself has nice flowers and gardens, which was nice and added charm.
Overall it was a nice experience, could have been better with more comfortable beds and pillows.
Thanks

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM-TogaHotels, General Manager at Medina Serviced Apartments Canberra, responded to this review, January 28, 2013
Dear Flavia_Vizcaino,

We appreciate the feedback for your stay in December.
I'm glad you still enjoyed your stay with Medina. Our team have been working on resolving the bedding issues and hope to complete that very soon.
It is unfortunate that our 3 bedrooms only have one bathroom in its original design however the other points you have raised will be resolved by our team for the future comfort of our guests.

We hope we have the opportunity of welcoming you and your work colleagues back again.
Thank you once again.
Kind Regards,

Mervin Lim
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
4 of 5 stars Reviewed November 26, 2012

Stayed as a large group, checkin very easy and no problems. Rooms large enough with full size kitchen which is great to cook meals as everything in canberra closes early. Very convenient having a large washing machine and dryer in own bathroom. Everything clean and tidy. Average beds as you would expect in any hotel, 2 singles = king. Suitable undercover parking, Indoor and outdoor pool and bbq area. Short walk to coffee shops, restaurants and small supermarket. Bad: Trying to find room with map provided. Weird numbering system for the rooms. Expensive internet.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM-TogaHotels, Manager at Medina Serviced Apartments Canberra, responded to this review, November 29, 2012
Dear trent_eh

Thank you for taking the time to post a review on Trip Advisor.

The team and I a very glad to hear that you enjoyed your time at Medina Classic, all feedback is great but when we receive good feedback it really makes it all worthwhile.

We at Medina Classic hope to see you again soon and if you have any further questions please call the hotel anytime.

Kind regards
Stuart Frost
Relief Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
84 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed November 20, 2012

I had a one bed room, ground level, unit which was large enough for a one week business stay in Canberra. The property is well located just off busy roads; there is a shopping centre within 500m walk, with a good selection of restaurants, plus a hotel with bottle shop across the road. There is good under cover parking.


The unit is not the most modern - but most things work. The iron didn't, and was replaced same day. The cooking facilities and kitchen inventory are sufficient if you are not doing gourmet cooking or entertaining - a microwave and a combined benchtop hotplate and oven. There was no exhaust fan in the unit, so had to be careful with the stove. The unit had split system air conditioners in each room, so you were not at the mercy of a centralised system - they worked well, fortunately, as I was there during a very cold period.

The property does have WiFi - I didn't use it, as it was too expensive. Setting up a mobile phone as a "hot spot" would be a cheaper option.

A couple of minor design faults - the major one was the combined spa bath and shower had no shower curtain or screen, leading to a very wet floor and a potentially slippery exit from the shower. This could be fixed, with a little thought.

Overall, I'd stay there again; it was not over-the-top with high end furnishings, but it was cost effective, had everything required at a moderate level and was close to the business I was visiting.

Room Tip: The rooms at street level have a nice walled courtyard, with a locked gate permitting direct access...
See more room tips
  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM-TogaHotels, Manager at Medina Serviced Apartments Canberra, responded to this review, November 21, 2012
Dear GeoBrisbane

Thank you for taking the time to post a review of Medina Classic Canberra.

The team and I are glad to read that your stay was an enjoyable one at our hotel. I am glad you liked the location, the hotel is very well located with some fantastic local dining options all within a 5-10 minute walk.

I want to thank you again for your feedback. We look forward to welcoming you back again sometime in the near future.

I wanted to assure you that all feedback is of the highest value to us, so if you would like to discuss any part of your stay in more detail, please do not hesitate to contact me directly at the hotel.

Kind regards
Jessica Bergman
Relief Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 7, 2012

For the price, I was quite surprised for what I got. A full two bedroom apartment for the price of a hotel room. Has all the normal perks of a hotel, minus mini bar though. Pool, car park, rooms clean and neat. close to two lots of shops and restaurants, as well as trendy bars etc. Kingston is known as the 'upper' or trendy suburb of Canberra. Everything reachable by walking distance. Close to public transport (Bus and Canberra Train Station).
The Bad: Check out staff were nice but very slow.

Room Tip: Leave time for checking out. Staff don't work fast.
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM-TogaHotels, Manager at Medina Serviced Apartments Canberra, responded to this review, November 8, 2012
Dear Johnbernadette

Thank you for taking the time to post a review of Medina Classic Canberra.

We are glad that your stay was such a pleasurable experience at our hotel. Thank you for your comments on our rooms and location and that you have found Medina Classic Canberra to be comfortable, well positioned and maintained.

I want to thank you again for your feedback. We look forward to welcoming you back again sometime in the near future.

I wanted to assure you that all feedback is of the highest value to us, so if you would like to discuss any part of your stay in more detail, please do not hesitate to contact me directly at the hotel.

Kind regards
Jessica Bergman
Relief Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Medina Serviced Apartments Canberra

Address: 11 Giles Street, Canberra ACT 2604, Australia
Location: Australia > Australian Capital Territory > Greater Canberra > Canberra
Amenities:
Free Parking Kitchenette Spa Suites Swimming Pool
Hotel Style:
Ranked #17 of 53 Hotels in Canberra
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Medina Serviced Apartments Canberra 3.5*
Number of rooms: 50
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