Really a dream idyllic isolated resort. We too had the beaches to ourselves and 300m pool to enjoy. However being new, this still feels like a work in progress:
A few translation errors from staff due to developing English language skills- wrong room service order arrived due to misunderstanding of staff. However they did apologise and correct the order promptly. Occassionally front desk staff had to transfer clients to other colleagues again due to language errors. Additionally on check out whilst on transfer to airport the driver was rung by front desk and he asked if "I could check my luggage for a beach bag as housekeeping thought one was missing". This is not only rude, but also confrontational and ended a delightful stay on a poor accusatory note. Maybe check pre-departure and then ASK before ACCUSING! I presume the bag was found in the location I specified as no further call occurred. Although the day pre-departure the manager confirmed our flight time, on leaving the resort the front desk staff did not and we arrived 4 hours early as our flight had been delayed!! Not really 5 star service. On the 15th June an umbrella spoke "stabbed" my mother on the beach in Banyan Tree. Although staff acted promptly and gave water (and should be praised for efficiency), the same umbrella was put back up and tied by the same rope which had unwound. Fortunately no real ill event occurred but there was no follow up re: safety and client welfare.
The spa masseurs really were world class! Although spa front desk staff had very little knowledge of treatments, did not know how to turn on steam/sauna (I did this for them), and did NOT warn clients that not same sex staff might be in changing rooms unannounced!!
There were many positives too:
An amazing location and the staff and cleanliness were impeccable. There was constant maintanence of the pool and of our room. We were upgraded due to loud "toads" immediately without delay. It is amazing that 70% of staff come from the local area and the ethos of the resort is sound.
Saffron restaurant and its chef really deserve an applause. They made my mother's birthday amazing and memorable and pulled out all of the stops. The food was 5 star and surprisingly reasonable. The staff actually recommended that 2 portions may be too much and were right!
The other restaurants were of good standard and the breakfast staff were correct in number and approach.
Overall-still a work in progress, but staff were very friendly and helpful. Will be amazing with a few tweaks and further training.
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- Also Known As:
- Angsana Lang Co Vietnam