I read the reviews on TripAdvisor before i decided to book this hotel 3 months ago with my trusted agent Holiday Bagus. However it turned out to be a not so pleasant trip for me.
Firstly, We had to wait for 2.5 hrs to check in as they claim they had no rooms. We waited and saw lots of people arriving later than us BUT checking in first. I had booked my package 3 months ago so i was wondering why we could not check in first since there are still many empty rooms. Also requested for a connecting room (3 months ago!) which unfortunately, didn't get it and that caused lots of inconvenience for my whole family.
Secondly, when we finally got our room (103 and 104), we stepped in to see used towers and used soap/shampoo in the rooms as if our rooms were not house-kept before we checked in. Ok fine, i called housekeeping and told them to bring some new towels as we will be going swimming first. When we came back, there are still no towels and we had to wait coldly out there for them to bring us some which took like 20 mins. There were mud stains on the floor and the room is not clean and bed is too soft as we sink in after lying on it.
Thirdly, the hotel staff kept wanting to charge us for extra bed/extra breakfast which we had paid for in advance and luckily i brought my invoice with me so that they can verify.
There is a hotel spa and me and my sister tried that. Receptionist speaks good english and she is the only one who probably can understand us. Packages not cheap compared to other bintan/batam hotels. Abt S$150 for 2 hrs. Worst part, we got bitten big time by lots of mosquitos at the 'spa room' which is actually a ' attap chalet' beside the forested area.
Lastly, some of the positive side to our trip is the Turi beach view. All rooms face the beach. They have this island bar and a long bridge out to the waters which is quite therapeutic to walk along. The swimming pool is small but great.
Outside the hotel, we had dinner at 'Amazon' which is a kelong restaurant at the Nongsa Pura Ferry Terminal. Very nice experience and service there compared to the hotel's service, and expensive so-so food.
- Official Description (provided by the hotel):
- Turi Beach Resort, Where Chic Meets Charm. Immerse yourself in this Indonesian boutique paradise and explore the beauty of nature. Nestled in Nongsa Resorts, at the northeast part of Batam Island, and 35 minutes away from Singapore by ferry and 15 minutes from Hang Nadim Airport. Set amid 7.7 Hectares of beautiful green landscaping in a tranquil tropical village, Turi Beach Resort features Modern - Minimalist accommodation in Tirta and Riani wing. All 140 rooms and suites are facing the sea being well spread over the beach front and the hillside.Turi Beach Resort is your idyllic retreat in the tropical Riau Islands amidst unspoilt beauty and fine beaches where tranquility and impeccable service are rightly yours to savour. ... more less
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- Also Known As:
- Turi Beach Resort Batam/Nongsa
- Turi Beach Batam
- Turi Beach Hotel Batam