I just stayed at Turi Beach recently. This is the 3rd time I am here, the previous one being only in Jun this year. We came back because we have always liked the charm and relaxing ambience in this resort, and not too commercialized. However, there were just too many service lapses in this most recent trip.
It started at Nongsa Ferry Terminal. We arrived as per our stated schedule in the reservations, but there was no one to pick us up, along with some other guests. Instead, we were approached by staff from Montigo resort a couple of times, asking if we are staying there. We reckoned that the shuttle might be full and just left the terminal, but surely, the hotel could at least station a staff there to inform the guests. During check in, the receptionist informed us as a matter-of-fact that we will given a room with 2 single beds because I did not request for a king size bed. Excuse me, I replied that I have indicated the request in our reservation. It is only upon rummaging through the reservations forms that she then reasoned that it is still subjected to availability. I was perplexed. Was this reasoning just an excuse for the mistake she had made earlier, claiming that I did not make such request. Even if it was subjected to availability, what was the criteria? I had made the reservation more than a month ago, try checking in 3 hours before check-in time, and have a family of 3 including a toddler sharing our bed. Random allocation? The best I was offered was 3 single beds. I was disgruntled but have to accept this compromise. Oh, the staff also failed to offer us the welcome drink and WIFI access although they were part of our package. During lunch, it was total mayhem. It might be a busy day for the staff, but service was really poor. We have to wait for ages to take orders, get drinks, or in summary ask for anything. We finally settled down in our room, which was okay but the safe was not functioning. We called for our 3rd single bed which was not there and someone to repair the safe. The first one came but the other one never did. Never mind, we were all ready to enjoy the pool/ beach. We requested for beach towels at the pool counter, and guess what, the staff smiled and gestured towards the pile of used beach towels on the floor - " No more beach towels, all used up" My first thought was "what, how can this even happen?" Granted, the hotel might be fully booked, but surely, isn't this the number of guests that the hotel should be able to accommodate, including its logistics? Then came dinner. After we ate our sumptuous meal, signed for our bill, and were on our way back to the room, when a staff came running and shouting after us, claiming that we have not foot our bill. Another shock to end an eventful first day at the resort.
Luckily, we were able to make good the rest of the holiday, and kudos to be given to some staff who tries their best to provide good service. During our departure at the ferry terminal, the hotel staff who was supposed to make arrangements for our departure was missing (he took our boarding pass when we first arrived). Luckily, I kept a softcopy in my phone and was able to get the boarding pass directly from the ferry operator. This pretty ended my holiday on a bad note.
Will I come back again? Probably, because my child really loved this resort, and we have had such fond memories in our past 2 stays. But what a pity this time round, an idyllic holiday to be marred by so many service lapses probably due to the large number of guests. The hotel management should really look into how the hotel can cope with such situation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.