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“Cool place!” 4 of 5 stars
Review of Turi Beach Resort

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Turi Beach Resort
4.0 of 5 Resort   |   Jalan Hang Lekiu | Nongsa, Batam Island, Nongsa, Riau Islands Province 29465, Indonesia   |  
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Ranked #2 of 5 hotels in Nongsa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
“Cool place!”
4 of 5 stars Reviewed September 22, 2013 via mobile

This is my third trip there. Once again the service was exceptional especially Mr Zaenal, the front desk manager. He listened attentively to my comments and requests and showed great professionalism. The location itself is superb if you are honeymoon or if u bring kids. There are 3 swimming pools and one is for kids. Perfect location as near the beach.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this review, September 29, 2013
We very much appreciate and welcome your repeated patronage…

Thank you very much for taking the time to share with us your stay experience as well as to recognize Mr. Zaenal for his professional attention and service.

Please contact me directly when you plan your 4th visit to Turi Beach Resort for relaxation and divertissement…

Cheers… Antonio via antonio@nongsaresorts.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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474 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Russian first
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English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 19, 2013

a peaceful place in batam where u can do many water sports. nice pool, nice environment. rooms are big, staffs are friendly. the only setback is there are no convenience stores around.. so gotta bring ur own snacks and drinks before going there.

Room Tip: try to request a lower level room cos the pool will just be right in front of ur room!
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this review, September 29, 2013
A peaceful chillax resort… indeed the intention… glad you enjoy it…
The boutique shop will undergo renovation within this year and a larger selection of products will be available shortly.

Thank you very much for your time and review as well as for your understanding with any shortcomings during your stay.

Glad to hear from you for your forthcoming trip to try our new Flyboard…

Cheers… Antonio via antonio@nogsaresorts.com
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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 16, 2013

We were on a 3D2N short getaway trip to Batam and stayed at Turi Beach Resort. We were hoping to catch some good rest to refresh ourselves but our stay there was nothing but just frustration.

The nightmare started the moment we checked in our room.

- stains can be found on the bed sheet, comforter and the bathroom flooring. Even the silicon of the shower glass panel are filled with fungus.

- the toiletries are somehow limited: shower cap, toothbrush, all-in-one shower/ shampoo and a piece of handsoap. That's all.

- the aircon is extremely loud and took almost 2 hours to discharge some miserable cool air. (Note: despite having set the temperature at 16 degree Celsius and the fan speed to the highest level.) The hotel technician checked the aircon system twice and told us the system is working fine. We requested for the concierge for a change of room which they told us will get back to us in one hour but they never did. We later spoke to another tourist staying next door and found out that they are also facing the same issue with the aircon. We decided to give up.

- our room package came with complimentary WIFI but we only received the login details upon our request. The speed is horrible and we are facing problem logging in during the day time. Again, we decided to give up.

- we had our first lunch at the Taming Sari Café and ordered a Ayam Penyet and a Nasi Goreng Kampung (My special order to the waiter: No Beef please for my Nasi Goreng Kampung!) Halfway eating the fried rice, I found small chunks of beef in it and asked for the waiter to verify with the kitchen if they have added beef in the rice. They took the plate away and came back with the same plate telling me that they have changed the fried rice! I asked for the manager and he later came to me apologising that the kitchen had accidentally dropped chunks of beef in the rice and offered to waive the meal. Well, too bad for me!

- We decided to have a swim at the pool on our last day before we check out but the towel room was closed and we have only managed to get the towel from the Emerald Bar after waiting for 20 mins! Nothing got worse when we saw a huge dead centipede in the aqua pool which we swam in!

- we had our last lunch at Taming Sari Café and to be safe, I decided to order a fish burger. Ended up, they served me a beef burger. (Well, this time round, they have took the wrong order.)

Seriously, I can't convince myself in any ways to return to this hotel again.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this review, September 29, 2013
I am very sorry to read your stay review…

Please accept my sincere apologies for all the inconvenience caused…

We have shared with all the relevant department the complete feedback of your stay to ensure that our front line team understand how important all those details are.

Please share with me via antonio@nongsaresorts.com the details of your stay to ensure that we can rectify and improve all your comments and experiences as well as to provide you with an extra token touch of hospitality from our end.

Sincerely yours… Antonio
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Travelers are raving about these Nongsa hotels

Singapore
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 15, 2013

This is my second visit to this resort, the last time being more than 15 years ago. We were assigned the new wing that was recently refurbished. As our arrival was after dark, we were showed to the rooms down a dimly lighted path upon check-in. The light on the patio was not turned on, so I had to fumble with the door lock for some time before I could unlock it, then realise that there was another sliding door with the insect netting, followed by 2 layers of curtains before I could enter the room and look for the light switches. Once inside, I was awed by the room, which had very high ceiling and completely white. The bathroom, which has a shower cubicle, WC and a long sink, was huge! Amenities provided here are body & hair washing gel, dental kit, shower cap, after-sun aloe vera gel, bath towels and slippers. Bring your own face towel, body lotion and cotton buds if you need to use them.

The resort has its own spa, 2 swimming pools and sea sports activities. We pre-arranged a group dinner at a hut on the jetty, which was a lovely experience.

If you want to get away from the hustle and bustle to just relax, this would be a good place. Distance to the shopping areas is about 40-minutes by car.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this review, September 29, 2013
Thank you very much for returning back to Turi after 15 years…

Receive my appreciation for liking our newly upgraded accommodation in Riani Wing…

Please accept I would appreciate if you could share with me via antonio@nongsaresorts.com the details of your stay to ensure that we can adjust the light sensors of your room...

Amenities wise, we provide the aloevera lotion instead of the classic white base moisturizer being more suitable for warm climates avoiding perspiration...

For your next shopping experience, you can visit Batu Besar local market within 15 minutes’ drive and Kepri mall within 25 minutes...

If I can be of any further assistance to you or your network, please contact me at your convenience.

Cheers… Antonio
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Singapore, null, Singapore
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 14, 2013

My staff and I visit Turi Beach on a regular basis. Although it's business trip I always look forward to visiting Turi Beach Resort.
Reasons? 1) The staff are always very cheerful, helpful and always have a smile on their face - that really make my day.
2) They are very attentive, accommodating and always see to your needs - very prompt and reliable.
3) On one occasion when we realized the air-con wasn't working well the Front Office Manager Pak Zaenal attended to us immediately and even offered alternative rooms.
We feel very welcome in Turi Beach resort and MUST add that our stay there on the 5 occasions has been very pleasant and comfortable and always look forward to return again.
I would highly recommend anyone visiting Batam not to give a miss staying at Turi Beach resort.
What more can I say? Keep up the excellent work!!! You guys are doing GREAT!!!
Victor Tan

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this review, September 29, 2013
Thank you very much for your time and detailed favourable review…
We will continue working to ensure that we provide you with an excellent stay every time you visit us…
A pleasure to welcome you back for your six visit…
Cheers… Antonio via antonio@nongsaresorts.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gharyan, Libya
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 13, 2013

The whole family stayed here for 3D2N, booked 2 rooms, and really enjoyed the experience. It was very relaxing! During our stay, there were not so much guests so the entire pool was ours! Staff are very accommodating especially at the restaurant. Happy people were everywhere, clean surroundings, and good food.

What more can we ask for! Thank you Turi! We'll be back!! Terima Kasih!!!

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this review, September 29, 2013
We really enjoyed the experience. It was very relaxing!
You are most welcome… Thank you very much for liking us and selecting our resort for your family vacation… greatly appreciated….
Please email me directly for your next vacation via antonio@nongsaresosrts.com

Cheers… Antonio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Top Contributor
59 reviews 59 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed September 10, 2013

Had not been in Batam for more than 8 years. Very surprised to see this resort.

The resort just refurbished their rooms. It got brand new air conditioner, bed, bath and furniture. The room was clean with crisp and white bed linen and towels. The bath amenities were very minimum, I recommended to bring your own.

The resort had access to the beach and has various beach activities (jet ski, banana boat, etc).

Provided breakfast too, my favorite was their caney bread with cheese and curry.

Very near with Nongsa Ferry Terminal, but quite far from the city (+/- 35 minutes).

Had a tepanyaki restaurant, pricey. Five of us paid about Rp 2.3 mio for full course.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this review, September 29, 2013
We are very glad that you select us for your return to Batam after 8 years…
Brand new amenities will be delivered within the next two weeks… if in the future you need any more amenities, please contact reception or housekeeping.
A brand new water-sport is already available – Flyboard – exclusively in Turi Beach Resort only.

A pleasure to have you back if possible before another 8 years…
Cheers… Antonio via antonio@nongsaresorts.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Turi Beach Resort

Also Known As:
Turi Beach Resort Batam
Turi Beach Batam
Turi Beach Hotel Batam
Turi Beach Resort Batam/Nongsa
Address: Jalan Hang Lekiu | Nongsa, Batam Island, Nongsa, Riau Islands Province 29465, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Nongsa
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 5 hotels in Nongsa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Turi Beach Resort 4*
Official Description (provided by the hotel):
Turi Beach Resort, Where Chic Meets CharmImmerse yourself in this Indonesian boutique paradise and explore the beauty of nature.Nestled in Nongsa Resorts, at the northeast part of Batam Island, and 35 minutes away from Singapore by ferry and 15 minutes from Hang Nadim Airport. Set amid 7.7 hectares of beautiful green landscaping in a tranquil tropical village, Turi Beach Resort features Modern - Minimalist accomodation in Tirta wing and Riau – Balinese in Riani wing. All 140 rooms and suites are facing the sea being well spread over the beach front and the hillside.Turi Beach Resort is your idyllic retreat in the tropical Riau Islands amidst unspoilt beauty and fine beaches where tranquility and impeccable service are rightly yours to savour. ... more   less 
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