During check in, my friend mentioned
To the front office staff to change our ferry timing from 1420hrs to 1200hrs and the staff aknowledged the changes with written new ferry timing on our ferry ticket. He said will need our ticket and make the necessary changes with the ferry terminal. With the full trust with the staff, we certainly adhere to his request. Upon departure and reaching the ferry terminal, our ferry ticket have not arrive and resulted we missed the ferry. When we checked with the counter, the agent said our ticket timing is at 1420hrs! There was no changes make at all by the staff of hotel and empty promise was given to us :( With no choice, we have to wait at the ferry terminal for 2 hours in order to take the next ferry. What a waste of time. When I call back to hotel to lodge the complaint, none of the manager is on duty as they all went for break. The worst thing was my call was transferred couple of times before i may finally lodge my complaint. I was very upset and repeat the whole story again, the staff
told me will need investigatio and will write email to me for proper explanation. Know what, I have not received any email till now....very dissapointed with the service rendered by the resort. I was a repeat
Guest for the resort but with this experience i really dont think I will ever go back to them.....
- Official Description (provided by the hotel):
- Turi Beach Resort, Where Chic Meets Charm. Immerse yourself in this Indonesian boutique paradise and explore the beauty of nature. Nestled in Nongsa Resorts, at the northeast part of Batam Island, and 35 minutes away from Singapore by ferry and 15 minutes from Hang Nadim Airport. Set amid 7.7 Hectares of beautiful green landscaping in a tranquil tropical village, Turi Beach Resort features Modern - Minimalist accommodation in Tirta and Riani wing. All 140 rooms and suites are facing the sea being well spread over the beach front and the hillside.Turi Beach Resort is your idyllic retreat in the tropical Riau Islands amidst unspoilt beauty and fine beaches where tranquility and impeccable service are rightly yours to savour. ... more less
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- Also Known As:
- Turi Beach Resort Batam/Nongsa
- Turi Beach Batam
- Turi Beach Hotel Batam