My family purchased our short trip to Turi Beach Resort on Groupon which was a great deal for a two day, one night stay. We chose to stay from Friday to Saturday, and requested our two rooms be upgraded to the Tirta Premier Beachfront suites. Upon arrival, we were warmly greeted by the front desk personnel and shown to our rooms. The rooms were spacious, had beautiful views of the pool and beach area, fairly equipped with the basics including a minibar fridge which was oddly empty, complimentary bottled water bottles, and electric kettle with instant coffee/teas, sugar, etc. The only glitches we encountered were that the fridge didn't chill very well, the vault didn't work which required a maintenance staff call to change the batteries, and the water heater needed to be adjusted as the shower wasn't getting hot when we first used it. We arrived in time for an early lunch which we had in the Taming Sari Café. It was the only restaurant open at the time. We ordered meals off the menu and aside from the over-salted Salmon Teriyaki my wife ordered, everything else was relatively ok in terms of taste and presentation. The service was very good, as our complaint over the salmon was quickly and politely taken care of.
Later in the early evening, we all took a walk along the beach, which was well kept and clean. We then took a walk on the 220m jetty which extends out beyond the resort, and the view from this vantage point was quite spectacular from all directions. It had rained earlier in the late afternoon, so there were still a few clouds lingering, and obstructing what I'm sure would've been an stunning sunset.
By dinner, my wife and I had the choice of two open restaurants: Taming Sari Café and Nogusaya Teppanyaki & Grill. We chose the buffet at TSC as it seemed to have a nice variety of dishes for the price. The live band that was performing was unexpectedly talented, and added a pleasant ambience to the evening. This time, the food quality was better than our lunch, and the service staff was once again quite attentive to everyone dining.
In the morning, we had the complimentary breakfast buffet. There was more than enough items to choose from, particularly with our picky little eaters. We requested a later checkout, as our ferry wasn't leaving until 4:30 that afternoon, however was only permitted to checkout at 1pm as the resort was fully-booked. We were then able to book an earlier ferry back to Singapore without any problem. Something to consider if you intend on making the most of that second day.
Overall, the service was exceptional in terms of the way we were treated by the staff at every touchpoint. We arrived at a less than peak period, so I assume when the resort is more crowded, the place comes more to life. That's always a bit of a double-edged sword, because when a resort that is too crowded isn't always fun, but one with only a few people seems to be unpopular or lacking a certain energy.
It's clear to me that Turi Beach Resort is the tale of two resorts: One which is starting to show its age after first opening 24 years ago, and the slightly newer resort, with its more updated architecture, and Zen-like styling. The thing I've learned about resorts, especially those at the size and scale of Turi, is that the continuous upkeep and operational challenges are huge, regardless of whether or not they stay booked all year round or seasonally. It can be an expensive proposition for a less than profitable resort to be able to pay for the numbers of personnel needed to keep every single detail like keeping insects to a minimum, landscaping pristinely groomed, and rooms/facilities in perfect working condition. Unfortunately this all weighs in on how a visitor views or rates their experience. And while our experience wasn't up to par with what we've experienced in the past at resorts in Bali, Phuket, or Boracay, I believe Turi has potential and lots of room for improvement. For now, I would caution visitors to manage their expectations if they are looking for something more than what they pay for. I can also honestly say that our family enjoyed our short stay, and would try it again, but perhaps when things are more finely tuned up.
- Official Description (provided by the hotel):
- Turi Beach Resort, Where Chic Meets Charm. Immerse yourself in this Indonesian boutique paradise and explore the beauty of nature. Nestled in Nongsa Resorts, at the northeast part of Batam Island, and 35 minutes away from Singapore by ferry and 15 minutes from Hang Nadim Airport. Set amid 7.7 Hectares of beautiful green landscaping in a tranquil tropical village, Turi Beach Resort features Modern - Minimalist accommodation in Tirta and Riani wing. All 140 rooms and suites are facing the sea being well spread over the beach front and the hillside.Turi Beach Resort is your idyllic retreat in the tropical Riau Islands amidst unspoilt beauty and fine beaches where tranquility and impeccable service are rightly yours to savour. ... more less
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- Also Known As:
- Turi Beach Resort Batam/Nongsa
- Turi Beach Batam
- Turi Beach Hotel Batam