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“Turi beach Batam revisited in 25yrs....sunrise still magnificent.” 4 of 5 stars
Review of Turi Beach Resort

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Turi Beach Resort
4.0 of 5 Resort   |   Jalan Hang Lekiu | Nongsa, Batam Island, Nongsa, Riau Islands Province 29465, Indonesia   |  
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25th Turiversary
Ranked #2 of 5 Hotels in Nongsa
Singapore, Singapore
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Turi beach Batam revisited in 25yrs....sunrise still magnificent.”
4 of 5 stars Reviewed July 8, 2013

Hi TA , I have just come back from Turi Beach and I am very happy that this place still have the magnificent sunrise view. New wings of hotel is very nice. Food is still very expensive. But you can get better value food at their sister resort which is 10mins walk away on the board walk linking them by the sea. Food there is nice and price reasonable. Service is a bit slow though. Water sports is expensive but at least they have it at the doorstep. If you are looking for a place to relax and watch the sunrise and enjoy the pool and beach, then this is really a nice place.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this review, July 16, 2013
Thank you very much for coming back to Turi Beach Resort… please visit Turi Beach Resort website promotion page to enjoy the best available offers and packages with numerous inclusions i.e. best rate guaranteed, wifi, discounts in the different areas of the resort including food and beverage, water-sports, spa, late checkout, ect…
Glad you like the upgraded rooms in Riani Wing as well as the enchanting sunrise…
May I be of any assistance to you or your network, please contact me directly via antonio@nongsaresorts.com.
Cheers… Antonio
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570 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Singapore, Singapore
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 6, 2013

Was greeted at the batam ferry terminal and directed to the transfer and all was good also when we were served welcome drink immediately upon arrival and they allowed us to check in immediately even though we were really early (must be low occupancy period as we dont see much ppl around).

Room was clean and spacious, but the aircon switch in our room was faulty and we couldn't adjust the temp so it got a little warm at night even with the fan on. Also, our friends had a fruit platter in each of their room but we didn't. Didn't bother asking for ours as the fruits was already black (so our friends didnt touch their fruits too).

Ordered dinner in-room and it was so-so. The keropok came soft and chewy. Breakfast is passable. Food aside, generally not bad a place and staff are friendly.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this review, July 14, 2013
We aim to have all rooms ready on arrival subject to the occupancy the day before as well as the check-out time of every guest on the day… glad we could provide you with an early check in…
I would appreciate if you could let me know your stay / room details via antonio@nongsaresorts.com to address your ac, fruit basket and room service comments while I will be able to provide you with a more personalized feedback and favourable outcome.
Thank you very much for your time and support. Cheers… Antonio
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Singapore, Singapore
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 2, 2013

Booked the TIRTA PREMIER room through Groupon. Got a unit on a 2nd floor directly facing the beach. Access to beach is less than 20m. Great view. Room is spacious with two singles and a day bed. Tiles may be moldy (can't be help, this area is in the tropics, and humidity is high), but otherwise, everything else is clean. Service is great, with staff greeting you every now and then. Food wise, the price is reasonable and portion is good if you are ordering local cuisine. The Sat BBQ night is a great effort to bring guests together , with a slight exciting experience of lucky draw (except for the prize of a free BBQ on the following week-which all of us will definitely not able to make it... :-) ). The food however was invited by insects attracted by the spot lights that was set up to shine onto the food. Think need some zapper to rid the insects away. The beach is clean, and I do see the workers cleaning up the area. However the beach area at the left side of the resort unfortunately has broken glasses probably thrown by irresponsible guests. Low tide swim / snorkelling is a good experience for kids as they can see marine life. The jetty has a great view of the resort, but there were bees along the jetty, which was a frigthening experience. Overall, the place is rather great, with decent sports activities (not cheap), and a great swimming pool. The deck chairs need to be increased, and proposed to have some on the beach where we can order drinks and food while childeren have fun. We had a great 3 days 2 nights stay in Turi Beach and we will definitely want to go back there again.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this review, July 13, 2013
Thank you very much for your kind and understanding feedback…
All our bbq dinner luck draw prizes are valid for three months… If you are not able to return to Turi Beach Resort during that period, please contact me directly via antonio@nongsaresorts.com and I will be glad to extend it for you…
A new set of led lights has been ordered to minimize the impact of insects in the outdoor buffets while we feature two large fire vases providing a more ethnic ambience while keeping insects away; at the same time we will inspect the jetty to find out if there is any bee hive or similar...
During the months of August and September we will increase the beachfront areas and clearly separate the water sport activities from the swimming areas to increase guest safety and comfort including additional beach front deck chairs…
Glad to have you back with us soon… cheers… Antonio
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Singapore, Singapore
1 review
4 of 5 stars Reviewed July 1, 2013

Booked for Tirta Premier via All Deals Asia for $198 inclusive of ferry ticket for 2 pax, land transfer and free breakfast. Was upgraded to Tirta Beachfront facing the sea and pool right in front of our room. It was a short 2D1N stay with my hubby and we have had enjoyed our stay and wish that the stay could be longer.

We checked in and went to explore the area. Swam a couple of hours and played jet ski. Food was not bad and price reasonable (about Singapore pricing).

We spent the next day travelling to Nagoya for massage (Resort spa pricing is a little steep). The journey is pretty far, 45 minutes ride one way. Hotel can arrange for transport.

Nongsa is really out of the way as compare to other area. So you may wanna bring some snacks with you. Water are provided in the room (we had four 600ml bottled water in our room). Wifi is chargeable, TV has cable channels such as AXN, HBO, and Singapore Channel 8, 5, U..

Overall our stay there was good, staff was friendly. Will return soon.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this review, July 16, 2013
Glad you enjoy your upgrade to Tirta Premier Beachfront facing the sea and pool right in front of your room…
Receive my personal gratitude for your comments and enjoyable feedback… greatly appreciated…
Please visit our website promotion page to avail the best available offers and packages with numerous inclusions i.e. best rate guarantee, wifi, discounts in the different areas of the resort including spa, late checkout, ect…
Look forward to welcoming you back for a longer stay… Cheers… Antonio via antonio@nongsaresorts.com
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Singapore, Singapore
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 1, 2013

Vacation package was bought via Big Deal. It was my 2nd time visiting the resort with friend but this time round the staying experience really horrible and not value for money! Below were the few positive and negative encounters;

1. Arrival
Proper vehicle for transfer was provided and greeted by friendly front-desk staff upon arriving and checking-in. The lobby was clean and tidy. Drinks were served to arrival guests. Everything was good.

2. Environment
Explored the whole resort and beach. Peaceful and clean. Nice and comfortable.

3. Water Sports
Selected Jet Ski as the water activity. Quite reasonable price compared to other beach resorts, S$59+21% for 30 mins. After 5 mins of playing, the speed of the Jet Ski was gradually slow down and having no choice we went to the starting point and got the in-charge to check on the equipment. The in-charge was telling us that water has went into the equipment's motor area and they need to let the water flow out by tilting the whole equipment and he was telling us to lodge a complaint to the management so that there's a higher chance to replace the old ones. Shouldn't proper maintenance be done???? When the equipment is faulty, shouldn't they stop provide Jet Ski service???

4. the so-called " Seafood BBQ Buffet Dinner" - Outdoor Dining
Table setting and ambiance was good. Buffet started on time and we went for our 1st round of serving. At this point of time, food and table was still clean. Only 04 bbq options were given (fish, otah, tandori chicken stick and lamp chop) and the quantity was pity. Went to our seat and realized there was a "flying insect" in the soup. Minutes later, we got mosquitoes bites on our legs. Bear with the itchiness to complete the 1st serving of food. Went back 2nd time to try other food choice and to my horror, we saw huge red and black ants, bees, housefly, insects and etc either crawling or flying on the table or the food cover. It's not 1 or 2 but alot! Can you image the hygiene level of the food??? Oh ya, we spotted them in some dishes too! I have to admit that we can't control the insects from attacking the food but shouldn't the management do something about it and i believe we were not the first to complain! Definitely something can be done to improve the whole dining experience! Not value for money too!

5. T-Spa Service
Friendly receptionist and manicurist. We booked for Pedicure and Foot Spa service at $45+21%. Was directly to the area to have our service done and again, we only have disappointment. Dim light use to do pedicure. I spotted two lights on the ceiling but only 1 was switched on hence i asked why not switch on the other one as i was quite afraid that they couldn't see clearly. the reply i received was, the light was spoilt. Gosh, can't they just arrange someone to repair! As the rooms were not individually partion up to ceiling, echo can be heard when someone talks. Hence, it doesn't really allow one to be relax through the spa session.

That's all i have to share though there are more. Hopefully, the management will look into each feedback and provide the necessary solutions for it.

  • Stayed June 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this review, July 13, 2013
Thank you very much for your time and detailed feedback of your stay…
We have addressed each one of your comments with the relevant section heads to ensure that the needed corrective action is taken to avoid similar happenings in the future…
Please accept my apologies for the behaviour and reply of my water-sport staff being inadequate and inaccurate not reflecting the true picture of our maintenance plan for every equipment in the resort.
Turi Beach Resort is set amidst a jungle state surrounded by abundant lush and greenery… regular pest control is done several times a week to minimize the impact of insects in the public areas; pest control chemicals and schedules are updated every month to address the changes in weather conditions and seasonality affecting the behaviour of every insect type. We will continue working on additional actions to minimize further their impact while we provide mosquito repellent sachets in every guest room for your comfort.
Moving forward we will make sure that the buffet skirting and table cloths are far away from the floor to ensure that no insects crawl to the buffet.
The Saturday evening BBQ buffet features over 12 hot dishes including 4 or 5 live bbq items and one noodle live station amongst others… each item is cooked fresh a la minute being refilled within a five minutes scope while occasionally some items may not available subject to the guest flow.
Tspa features two flexible – portable lights used for manicure and pedicure while the ceiling lights are only used for ambience. Due to the frequent electricity cuts experienced during the week of your visit, we had to replace above 100 light bulbs in the entire resort.
I very much appreciate your insights, flexibility and understanding while we will continue working to improve every guest experience to ensure that you have a memorable time in Turi Beach Resort.
May I be of any assistance in the future, please contact me directly via antonio@nongsaresorts.com
Cheers… Antonio
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 25, 2013

If you are looking for an affordable, comfortable, rustic place w a nice view to chillax, this is a place you should be. One would feel so great waking up to the morning fresh air from the sea... And what more, all the rooms in this hotel faces the sea, so you dont have to worry if your view is blocked by things. Room is comfortable, like how you would expect of a chalet or resort. The receptionist are polite and converse very well in English. Turi Resort accepts both Indo Ruppiah and SGD, so I dont have to worry about the finances. Breakfast is alright at Taming Sari Restaurant located in the middle of the 2 wings. Awesome view, no less.

If you are hooked to your devices, you have to pay for WIFI at $3/hr or $20/day.

Stayed June 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this review, June 27, 2013
Receive my personal appreciation for loving Turi Beach Resort while having a relaxing and chill out stay… Wifi in all resort areas is included in offers featured in our website landing page www.turibeach.com; in addition, we are finalizing the technical set up for a free Wi-Fi area for all guests in the lobby within the month of July. If I can be of any assistance to you or your network in the future, please contact me via antonio@nongsaresorts.com Cheers… Antonio
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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 23, 2013 via mobile

We were allocated 2 twin size bedrooms which I have requested for one king size b/r n one twin sharing connecting. After confronting the Front Desk, I was transferred to the new wings but the power tripped at least 5 times. As the haze was at hazardous level, my family decided to stay indoor, however, the power keep tripping, it is really hot n unbearable. I called the FD n complaint and they told me is not their responsibilities as the whole batam is having power failure which is not true. When my family n I went to the pub,the airconditioning is running and the music is playing. So the reception is lying to me. Very unpleasant trip.

  • Stayed June 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this review, July 13, 2013
Please accept my apologies for not acknowledging your review earlier. We very much understand and sympathized with the way you feel about your stay. During the week of your stay, we have received between 8 to 10 power supply cuts a day resulting in erratic malfunctions of the genset electric panel distribution board sometimes affecting Riani Wing, sometimes affecting Tirta Wing. With all my respects, we never lie to you while I can understand that your experience could lead you to believe so. Regarding your room request, I am not certain if you were aware of the upgrade fee to king size bed at the time of purchasing the voucher resulting in providing you with a twin bed room as stated in the original purchased voucher. I would appreciate if you could contact me directly next time you plan a leisure break in Batam via antonio@nongsaresorts.com to provide you with a more personalized and favourable outcome to address the points mentioned above. Look forward to welcoming you back to Turi Beach Resort. Cheers… Antonio
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Additional Information about Turi Beach Resort

Address: Jalan Hang Lekiu | Nongsa, Batam Island, Nongsa, Riau Islands Province 29465, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Nongsa
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 5 Hotels in Nongsa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Turi Beach Resort 4*
Number of rooms: 140
Official Description (provided by the hotel):
Turi Beach Resort, Where Chic Meets Charm. Immerse yourself in this Indonesian boutique paradise and explore the beauty of nature. Nestled in Nongsa Resorts, at the northeast part of Batam Island, and 35 minutes away from Singapore by ferry and 15 minutes from Hang Nadim Airport. Set amid 7.7 Hectares of beautiful green landscaping in a tranquil tropical village, Turi Beach Resort features Modern - Minimalist accommodation in Tirta and Riani wing. All 140 rooms and suites are facing the sea being well spread over the beach front and the hillside.Turi Beach Resort is your idyllic retreat in the tropical Riau Islands amidst unspoilt beauty and fine beaches where tranquility and impeccable service are rightly yours to savour. ... more   less 
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Also Known As:
Turi Beach Resort Batam/Nongsa
Turi Beach Batam
Turi Beach Hotel Batam

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