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“Generally good...but...” 4 of 5 stars
Review of Turi Beach Resort

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Turi Beach Resort
4.0 of 5 Resort   |   Jalan Hang Lekiu | Nongsa, Batam Island, Nongsa, Riau Islands Province 29465, Indonesia   |  
Hotel amenities
Ranked #2 of 5 hotels in Nongsa
Singapore, Singapore
1 review
“Generally good...but...”
4 of 5 stars Reviewed April 21, 2013

Booked a 3D2N stay here recently.

+ Staff were friendly and accommodating, the room was classy and generally comfortable, the pool was great.

- MOSQUITOES! They came out at night and ensured we could not sleep. The aircon wasn't chilling the room properly so this meant that if we didn't use the blanket, we would be bitten. But if we used it, we would be sweating all night!

Someone came to 'check' the AC but all he did was fiddle with the knob and said it was OK. It was running, sure, but our point was that it wasn't chilling the room enough (perhaps it was the high ceilings?)

As for the mosquitoes, staff came with bug spray and despite spraying the room and keeping all doors and windows closed, the mosquitoes came on both nights.

Food options are OK: quality is decent but a little overpriced but what can one do? Unless you take a 45 minute taxi ride into town you're captive to the resort's restaurants. They know that and charge accordingly. After all the taxes are added, a beer could end up being S$9 (that's pricier than Singapore!).

We would stay again but do hope that these issues can be rectified. We noticed that the first floor units had newer AC units installed (instead of ducted AC). Perhaps this could be also done for the rooms upstairs?

PS: A tip for visitors. Walk 5 minutes to Nongsa Point Resort. The restaurant there serves better tasting food in a rather pleasant colonial setting. Marble tables, ceiling fans. Happy Hour (5-7pm) = 50% off all drinks. Nice.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this review, April 24, 2013
Thank you very much for your comments and recommendations…. Greatly appreciated. Please accept my apologies for the inconvenience caused by the mosquitoes and the air condition. The current air condition thermostats are replaced as they break to ensure that the air condition produces the temperature mentioned in the control box. We currently have happy hour from 5 pm to 7 pm. Starting in the middle of next month, we will provide happy hour from 5 pm to 7 pm and from 9 pm to 11 pm. The new Director of Food and Beverage is currently working with the kitchen team to upgrade the look and feel of our menu and dishes. Please contact me directly at antonio@nongsaresorts.com next time you plan to visit Batam to ensure that we provide you with the best possible deal and outcome. Cheers. Antonio
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Russian first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 16, 2013

Dissapointed with the service. Two days before I did send an email asking for 3 rooms all 3king size bed. They reply, ok. When we enter the room upon arrival, one if the room is 2 singlw bed. We ask them and they said, "coz you all are family. So we put all 3 room nxt to nxt door" its not worth for one room $363, while in bangkok with that price I already got suite n free wifi. Request for another bed need to topup again. 1hr wifi $3. Next day we had our breakfast, blackout. No light no fan. All perspiring include my baby. When we ask again thrice, den saw they called and back okey after 40mins later. One of the waitress, the hair bud up, shows an arrogant face with no smile. But the guys there is quite helpful. At nights, they should improve on the light as it was toooo dark.

  • Stayed April 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this review, April 24, 2013
Thank you very much for sharing with us your feedback during your recent stay in Turi Beach Resort. Please accept my sincere apologies for the inconvenience caused regarding the room type allocation. Regarding the Wifi, we have launched a special promotion including Wifi for those guests booking directly through our website or via email. Regarding the lights at night, we are progressively upgrading the voltage of the light bulbs to equally balance ambiance and safety. Please contact me directly next time you plan a leisure break in Batam via antonio@nongsaresorts.com to ensure that I can provide you with a favourable outcome for both stays. Cheers. Antonio
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Singapore, null, Singapore
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 8, 2013

Tot of weekend getaway whether with frds or family? This is the right choice & u will not regret. Went with hubby & 2 kids during Easter holiday. We got a room facing the swimming pools and beach. Although its on the 4th floor but its so easily accessible by lift. Beach and the pools are juz within walking distance with sea sports of ur choice. We were greeted by friendly receptionist upon arrival. Room was cosy & spacious even with an extra bed placed & also huge bathroom. Good variety choice of breakfast & we had our first dinner at the Japanese restaurant. Foods were better than expected. Dinner on 2nd day was BBQ Buffet and it was great too. The pools water was never cold no matter what time u drip yourself into the water. We can be at the pools like 10am in the morning and break for lunch & back into the water after that. To summary it, we are planning for our next return. This time, not the four of us but my maternal family... Kudos to the crews of Turi Beach Resort...

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this review, April 24, 2013
Thank you very much for your favourable feedback and positive experience. We look forward to welcome you, family and friends back soon. If I can be of any assistance, please contact me via antonio@nongsaresorts.com. Cheers. Antonio
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1 review
2 of 5 stars Reviewed April 8, 2013 via mobile

Doesn't provide that basic level of customer service,unbelievably poor customer service,no greeting,no smile give us that sour look,not friendly.Especially One of the lady saw her name tag named Delvi whom incharge during breakfast on april 6 &7 .Hope you can train them well how to deliver excellent oriented customer service . e rest of e staff so-so but not friendly enough.Food taste ok but not much varieties not worth the value. Stayed at tirta premier,the view was awesome ,spacious room but sadly ,toilet flooring was badly stained ,many ants scatter ard.Sadly i would not recommend it at all and would consider stop staying in the future.

  • Stayed April 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this review, April 24, 2013
This is to show my gratitude for your time and feedback. I am very sorry that you had that experience during your stay in our resort. All employees in the resort follow an induction program every year regarding if they are new employees or existing employees where we re-enforce the importance of showing and sharing with our guests the gracious Indonesian hospitality. Regarding Ms. Delvi, she has been approached and counselled by her director supervisor. The rest of your comments have been shared amongst the relevant department heads for corrective action and improvement. If you reconsider to visit us again, please contact me directly at antonio@nongsaresorts.com . Glad to welcome you back in Turi Beach Resort. Cheers. Antonio
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Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 7, 2013

Being only 40 min ferry from Taneh Merah, this is an excellent choice for a short weekend away with the kids. Bintan takes over an hour, and by then, you're checked into your room at Turi Beach Resort. We came here with another family and we all had a fantastic weekend. The rooms are comfy, modern and spacious. Beds a bit too hard for my liking, but for two nights, it was ok. Breakfast buffet suitable, and the Saturday evening BBQ could have had a few more local choices. Watersports at your doorstep make for a fun day. Bad points - STAIRS. We were traveling with 3 children in prams, and there is only stair access to the pool area. Quite difficult when no one around to help you lift the strollers. Putting in a ramp to the pool would make any future trips better. Bottled water no easily provided. The hotel notes the room water is not potable, yet will only provide 2 bottles of water per room, per day! This is not enough for parents traveling with young children who need to sterilise water to wash and refill baby bottles. Housekeeping would not provide more than an extra 2 bottles.
Overall, a great weekend away, and will stay again.

Room Tip: 4th, 3rd and 2nd floors access via lift. 1st floor requires you to carry luggage down some stairs to...
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this review, April 24, 2013
Thank you very much for your kind comments and recommendations. Please accept my sincere apologies for not being able to meet your expectations during your stay with us. We have taken good note of your comments and included them in our corrective action plan to avoid the same experience to other guests. If we can be of any further assistance, please contact me at your convenience via antonio@nongsaresorts,com Cheers… Antonio
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Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 28, 2013

A nice, relaxing resort for short getaway 35mins away from Sg. Its so wonderful that our room faces the sea. However, there's a slight lack of privacy as other people can walk right into your balcony & see right into the room. Hassle free travel as Transfer to & from the ferry terminal is readily available & wherever you wanna go, the concierge can arrange for a cab who can drive you around & wait for you as you eat & shop. Booking fee for 3 hours is Rp220,000 as at our travel dates.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this review, March 29, 2013
Very glad to read your favourable feedback… thank you… Please be informed that each room in Tirta Wing has a balcony access door with a latch to ensure privacy if you are either in the balcony or in the room itself… We will inspect all units to ensure that every access door is installed and in good working order… Sorry for that… Cheers… Antonio
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Singapore, Singapore
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 26, 2013

Went here with 5 of my friends. All of us enjoy the stay! We got connecting room (as requested by us) & two very nice view rooms! With the view of swimming pool & sea! The room is spacious and quite clean, but one of the room have sands over the floor. We didnt managed to get our room when we arrived as the room are still not ready. So we took cab to go out to Nagoya hill at RP $180,000 (Cos we have extra 1 adult & 1 children. The price is quoted by the individual driver. He quoted us RP$200,000 initially. But we bargain with him & we want a return trip. So he agree with the price that we request. For the normal price, it is standard. 4 pax for RP $110,000 one way to Nagoya Hill.) After coming back, we ordered their room service for dinner. The food wasn’t that fantastic. We went for swimming the second day morning at 7am. To our surprise, the water was not cold at all! In fact, the water temperature is so nice! The only downside is the towel counter is always closed. From we went swimming until finished swimming, we didn’t managed to get the towel. The pool is not a big one and the old one is under renovation. We love their breakfast there! The food are nice & the spread are good. Too bad the jetty is still closed. Their staff are friendly & helpful too! Overall, we enjoyed the trip & definitely will be going back there again!

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this review, March 29, 2013
This is to show my appreciation for trusting us with your next vacation in Batam… Please accept our sincere apologies for not being able to provide you with a fantastic room service dinner… Mr. De Silva – New Director of Food and Beverage – is currently reviewing the entire culinary aspects of the resort to provide each of our guests with a fresh and renewed experience. We took note of your pool comment… we will place a phone next to the pool counter to ensure that guests can avail towels when the pool counter is closed. The Aqua pool enhacement works shall be completed by the end of April or early May. May I be of any assistance to you or your network, please contact me via antonio@nongsaresrots.com Cheers… Antonio
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Additional Information about Turi Beach Resort

Address: Jalan Hang Lekiu | Nongsa, Batam Island, Nongsa, Riau Islands Province 29465, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Nongsa
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 5 hotels in Nongsa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Turi Beach Resort 4*
Official Description (provided by the hotel):
Turi Beach Resort, Where Chic Meets CharmImmerse yourself in this Indonesian boutique paradise and explore the beauty of nature.Nestled in Nongsa Resorts, at the northeast part of Batam Island, and 35 minutes away from Singapore by ferry and 15 minutes from Hang Nadim Airport. Set amid 7.7 hectares of beautiful green landscaping in a tranquil tropical village, Turi Beach Resort features Modern - Minimalist accomodation in Tirta wing and Riau – Balinese in Riani wing. All 140 rooms and suites are facing the sea being well spread over the beach front and the hillside.Turi Beach Resort is your idyllic retreat in the tropical Riau Islands amidst unspoilt beauty and fine beaches where tranquility and impeccable service are rightly yours to savour. ... more   less 
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Also Known As:
Turi Beach Resort Batam/Nongsa
Turi Beach Batam
Turi Beach Hotel Batam

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