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“Bad customer service” 2 of 5 stars
Review of Turi Beach Resort

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Turi Beach Resort
4.0 of 5 Resort   |   Jalan Hang Lekiu | Nongsa, Batam Island, Nongsa, Riau Islands Province 29465, Indonesia   |  
Hotel amenities
Ranked #2 of 5 hotels in Nongsa
1 review
“Bad customer service”
2 of 5 stars Reviewed April 8, 2013 via mobile

Doesn't provide that basic level of customer service,unbelievably poor customer service,no greeting,no smile give us that sour look,not friendly.Especially One of the lady saw her name tag named Delvi whom incharge during breakfast on april 6 &7 .Hope you can train them well how to deliver excellent oriented customer service . e rest of e staff so-so but not friendly enough.Food taste ok but not much varieties not worth the value. Stayed at tirta premier,the view was awesome ,spacious room but sadly ,toilet flooring was badly stained ,many ants scatter ard.Sadly i would not recommend it at all and would consider stop staying in the future.

  • Stayed April 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this review, April 24, 2013
This is to show my gratitude for your time and feedback. I am very sorry that you had that experience during your stay in our resort. All employees in the resort follow an induction program every year regarding if they are new employees or existing employees where we re-enforce the importance of showing and sharing with our guests the gracious Indonesian hospitality. Regarding Ms. Delvi, she has been approached and counselled by her director supervisor. The rest of your comments have been shared amongst the relevant department heads for corrective action and improvement. If you reconsider to visit us again, please contact me directly at antonio@nongsaresorts.com . Glad to welcome you back in Turi Beach Resort. Cheers. Antonio
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537 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Russian first
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English first
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 7, 2013

Being only 40 min ferry from Taneh Merah, this is an excellent choice for a short weekend away with the kids. Bintan takes over an hour, and by then, you're checked into your room at Turi Beach Resort. We came here with another family and we all had a fantastic weekend. The rooms are comfy, modern and spacious. Beds a bit too hard for my liking, but for two nights, it was ok. Breakfast buffet suitable, and the Saturday evening BBQ could have had a few more local choices. Watersports at your doorstep make for a fun day. Bad points - STAIRS. We were traveling with 3 children in prams, and there is only stair access to the pool area. Quite difficult when no one around to help you lift the strollers. Putting in a ramp to the pool would make any future trips better. Bottled water no easily provided. The hotel notes the room water is not potable, yet will only provide 2 bottles of water per room, per day! This is not enough for parents traveling with young children who need to sterilise water to wash and refill baby bottles. Housekeeping would not provide more than an extra 2 bottles.
Overall, a great weekend away, and will stay again.

Room Tip: 4th, 3rd and 2nd floors access via lift. 1st floor requires you to carry luggage down some stairs to...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this review, April 24, 2013
Thank you very much for your kind comments and recommendations. Please accept my sincere apologies for not being able to meet your expectations during your stay with us. We have taken good note of your comments and included them in our corrective action plan to avoid the same experience to other guests. If we can be of any further assistance, please contact me at your convenience via antonio@nongsaresorts,com Cheers… Antonio
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Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 28, 2013

A nice, relaxing resort for short getaway 35mins away from Sg. Its so wonderful that our room faces the sea. However, there's a slight lack of privacy as other people can walk right into your balcony & see right into the room. Hassle free travel as Transfer to & from the ferry terminal is readily available & wherever you wanna go, the concierge can arrange for a cab who can drive you around & wait for you as you eat & shop. Booking fee for 3 hours is Rp220,000 as at our travel dates.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this review, March 29, 2013
Very glad to read your favourable feedback… thank you… Please be informed that each room in Tirta Wing has a balcony access door with a latch to ensure privacy if you are either in the balcony or in the room itself… We will inspect all units to ensure that every access door is installed and in good working order… Sorry for that… Cheers… Antonio
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Singapore, Singapore
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 26, 2013

Went here with 5 of my friends. All of us enjoy the stay! We got connecting room (as requested by us) & two very nice view rooms! With the view of swimming pool & sea! The room is spacious and quite clean, but one of the room have sands over the floor. We didnt managed to get our room when we arrived as the room are still not ready. So we took cab to go out to Nagoya hill at RP $180,000 (Cos we have extra 1 adult & 1 children. The price is quoted by the individual driver. He quoted us RP$200,000 initially. But we bargain with him & we want a return trip. So he agree with the price that we request. For the normal price, it is standard. 4 pax for RP $110,000 one way to Nagoya Hill.) After coming back, we ordered their room service for dinner. The food wasn’t that fantastic. We went for swimming the second day morning at 7am. To our surprise, the water was not cold at all! In fact, the water temperature is so nice! The only downside is the towel counter is always closed. From we went swimming until finished swimming, we didn’t managed to get the towel. The pool is not a big one and the old one is under renovation. We love their breakfast there! The food are nice & the spread are good. Too bad the jetty is still closed. Their staff are friendly & helpful too! Overall, we enjoyed the trip & definitely will be going back there again!

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this review, March 29, 2013
This is to show my appreciation for trusting us with your next vacation in Batam… Please accept our sincere apologies for not being able to provide you with a fantastic room service dinner… Mr. De Silva – New Director of Food and Beverage – is currently reviewing the entire culinary aspects of the resort to provide each of our guests with a fresh and renewed experience. We took note of your pool comment… we will place a phone next to the pool counter to ensure that guests can avail towels when the pool counter is closed. The Aqua pool enhacement works shall be completed by the end of April or early May. May I be of any assistance to you or your network, please contact me via antonio@nongsaresrots.com Cheers… Antonio
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Singapore, null, Singapore
Top Contributor
57 reviews 57 reviews
40 hotel reviews
Reviews in 28 cities Reviews in 28 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 21, 2013

I stayed there twice with friends and for company retreat.

It is a decent hotel. Pools nice but housekeeping in the room could have been better. There was some stains in the bathroom.

Buffet breakfast and dinner were ok.

  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this review, March 29, 2013
Thank you very much for staying with us during your leisure time as well as with your company event. All trip advisor reviews are shared amongst all our employees for awareness and improvement. We appreciate your time and feedback. Look forward to welcoming you back soon. Cheers… Antonio
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Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 19, 2013

Booked a short weekend break thru Groupon and was given the room we requested on the Tirta Premier wing which gave us splendid view of the emerald pool and the south china sea. Being on the fourth floor, the breeze was lovely.
The twin room was clean and the balcony added a lovely outdoor living space which was used to gaze into the ocean.
Breakfast was pretty extensive but by 9.30am, most food were not replenished and the clearing up was dead on time - 10am ! It would have been nice if a ten minute grace is given especially with the yogurt and fruit.

Fusion buffet spread served a good spread of local as well as international food however I find it a bit pricey after the tax. We were approached by one of the restaurant representative about the fusion dinner in the lobby and was sold by the extensive menu attached with the price excluding tax (21%). Drinks were not included apart from tea or coffee and I find them a bit pricey too.
All the price listed in the menu was without tax but when the bill is presented, we always get a slight shock on how much more we had to pay. I think it is better to have all price quoted, to include all hidden tax and charges. There was also a dinner and dance event held at the emerald pool with a stage and proper emcee. So it got very annoying when the singers from the fusion dinner buffet clashed voices with the presenters or singer from the corporate event. It was clear and very loud and most times, highly annoying especially during the time when the singer from the restaurant takes a break. We could hear all that was being announced from the corporate event stage.

The 2 emerald pool was lovely and clean. As we arrived on a quiet weekend, there were plenty of sun lounges. The beach was only a few metres away and very clean.
I had a very relaxing time there, enjoying a tranquil moment either by the pool or on the balcony of the room.

I also went for a full Indonesian massage at the spa. It was good to start with but a little annoying towards the end, as the masseur started to fall asleep. And the massage stopped 10 minutes before time was up.

My one other suggestion would be for the management to provide free wi-fi and then it would have been almost perfect.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this review, March 21, 2013
We very much welcome detailed comments and precise experiences allowing us to review our current services and procedures with the intention to avoid similar happenings for future guests. All your tips and recommendations have been shared with the relevant teams for action and improvement. Please accept my sincere apologies for not being able to provide you with the perfect experience. Moving forward and as soon as the new internet provider completes the Wi-Fi installation and trial tests in all areas of the resort, guests will be able to enjoy complimentary Wi-Fi if they book directly through the resort website or reservations email. Wish to have that ready for your next vacation in Batam. Glad to welcome you back shortly. Cheers. Antonio
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singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 18, 2013

Pros:

1) The room was big and spacious and provided a good view of the sea
2) The swimming pool was very clean and we enjoyed our swim in it. The bar at the pool played nice music too so it's very good just to sit there, suntan and chillax
3) It's very windy throughout we stay there and it was really refreshing just to sit by the beach and let our minds relax
4) We were fully recharged after our stay in the resort over the weekend
5) Breakfast was good
4) Hotel transfer provided both ways and were timely

Cons

1) The resort is secluded and to get to the city centre you have to either take a cab or pay for the hotel's shuttle
2) There's no provision store near the resort and food and drinks at the resort are very expensive. Beer is SGD$7.5 and a typical meal around SGD$15 per pax.
3) Except for the swimming pool, you have to pay to enjoy all other activities at the resort

Room Tip: Bring your own snacks and beer from Singapore else it will be very expensive to buy at the resort. A...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this review, March 21, 2013
Very glad to read your stay feedback analysis… thank you very much for your time and inputs… Having to import most of the items from Singapore or having to pay them in Singapore dollars prevent us from providing lower rates in certain products or services; on the other hand, you can enjoy daily happy hour from 5 pm to 7 pm. The boutique shop is currently adding new items while you will be able to find a larger minimart in Nongsa Point Marina and Resort – sister property just 5 minutes’ walk along the beach. Activity wise, we provide a daily calendar of free and paid activities organized from the Cabana Club located in the seafront. Wish we have the opportunity to welcome you back and improve your last experience in the resort. please contact me directly if I can be of any assistance. Cheers. Antonio
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Additional Information about Turi Beach Resort

Address: Jalan Hang Lekiu | Nongsa, Batam Island, Nongsa, Riau Islands Province 29465, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Nongsa
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 5 hotels in Nongsa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Turi Beach Resort 4*
Official Description (provided by the hotel):
Turi Beach Resort, Where Chic Meets CharmImmerse yourself in this Indonesian boutique paradise and explore the beauty of nature.Nestled in Nongsa Resorts, at the northeast part of Batam Island, and 35 minutes away from Singapore by ferry and 15 minutes from Hang Nadim Airport. Set amid 7.7 hectares of beautiful green landscaping in a tranquil tropical village, Turi Beach Resort features Modern - Minimalist accomodation in Tirta wing and Riau – Balinese in Riani wing. All 140 rooms and suites are facing the sea being well spread over the beach front and the hillside.Turi Beach Resort is your idyllic retreat in the tropical Riau Islands amidst unspoilt beauty and fine beaches where tranquility and impeccable service are rightly yours to savour. ... more   less 
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Also Known As:
Turi Beach Resort Batam/Nongsa
Turi Beach Batam
Turi Beach Hotel Batam

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