Stayed at the Tirta Wing from 21-23 Dec for an advance anniversary celebration with my wife. Initial problem upon check in but staff managed to rectify. Overall, the stay was good BUT hotel could have improve on safety, and guests convenience. These are just some of the things that management can look into.
1.1:Safety of room can and should be improved. I was surprised to see that there is no ledge at the room door. If we forgot to put up the "Do Not Disturb" sign, housekeeping staff can just come in while we are fast asleep, after several knock or press on the bell, thinking that no one is in the room. Also, if for whatever reason we forgot to lock the room, anyone can just open it up and come in.
1.2: Privacy in the room is another matter that management should look into.. I was given a room facing the pool (203 to be exact). There is another room which is slightly in front of mine where the guest will have to walk pass my room in order to get to their room.. Anyone walking out from the other room can clearly see what is happening in my room if the curtain in my room is not drawn. management should consider at least to put up a blinder or tainted glass to the door and the glass panel at the balcony. If those were asking for too much, then at least change the door to a wooden one for a better privacy.
1.3: Cleaninesss to the toilet is another area management can look into.. Stains were spotted everywhere on the toilet floor. Also, water heater in my room was not functioning properly. At times we do get hot shower but most times its just cold water.
2.1: Hotel provided shuttle serrvice to Megamall. Thats a great service BUT, charging SGD8.00 per person for a return journey is a pull down factor. Even if guest only need a one way transfer, the charge is still the same, as I experienced. First of all, staff should have informed guest that there is charges for the transfer and not let guest assume it is FOC. But the most important thing is why charge for the shuttle service? And also shuttle service is only limited to 1 timing per day (1pm depart & 4,30pm return on weekdays while 10am depart & 1.00pm return on sundays ?????) This area really needs a review from hotel management
3.1: Karaoke: I was at the Yatch Club on my last night which is a Saturday night, at about 10pm. While the info booklet says that the karaoke/yatch club is open until 2am (or is it 1am) on weekends, the staff at Yatch Club told me that they closes between 11-12midnight if there is no crowd and at 1am if there is crowd. After about half hour sitting down enjoying the live music provided by the 4man band and I decided to ask for the karaoke room from one of the staff. To my surprise, he told me that the karaoke room closes at 11pm so we decided against it as we are left with only about 45mins of karaokeing if we were to take it up..But surprisingly, at about 11 plus pm, one of the staff approcahed me asking if I want to take up the karaoke room saying that it closes till late. Why the change of heart? IS it because they noticed that the crowd in the club has increased (another group of about 8 European guest came in in between and the atmosphere in the club became hot with dancing and all)??? Why is there inconsistency????
4. RESTAURANT - STAFF ATTITUDE
4.1: While the food was good, one of the staff's attitude need to be checked. The 2nd day when having breakfast, I wanted to sit at a table for 2 at the side of the restaurant. While I see that the table was empty, a female staf told me in a very stern and high pitched tone voiced that the table is occupied. After about almost 10minutes seeing nobody sitting at the table, I once again asked her and the reply was the same with a stern and raised voice (like she is not happy that I asked) and when asked where the guest are, she pointed to someone at the buffet area at the same time giving me the kind of look (I told you oredi right). I feel that in whatever situation, staff should practice tact and courtesy to guest. Her attitude is really something to be looked into.
The above comments are just some of the things I noticed during my stay at the resort. But at the same time I do exprienced great service from other staff of thhe resort. Some I remember the name while some I could not remember or could not get their name. One of those which made guest feels at home and relaxed was Mr Adhit - Guest Relation Executive. His way of handling guests' request, enquiry etc was something other staff should try to follow. He took initiatives in reccommending things to guest and also rendered his assistance whenever and wherever needed with forver smile in his face. Another staff is the guy who handles the ferry booking. There are also a waltress at the restaurant whose name I did not get but I can easily point her whenever I see her again.. These are some of the staff that made our stay a memorable one, superceding those other unhappy incidents and encounters with other staffs.
Overall, I woud say my stay was still a good one and I would consider coming back to Turi in the future.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 1, 2013
New Year Greetings!
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Receive my personal gratitude for selecting Turi Beach Resort to celebrate your anniversary as well as for your very valuable recommendations.
Please accept my sincere apologies for not being able to deliver your expectations.
All your remarks and suggestions have been shared with the relevant department heads for incorporation in their new year action plan.
We very much appreciate your favourable feedback regarding the service offered and a special note will be given to those recognized in your review.
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Wishing a you very Happy and Prosperous New Year!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.