I did my research before I went on my trip and expected to be disappointed based on the reviews that were given. However, everything was so much better than I had anticipated. We were received at the ferry terminal and it was a quick 5 minutes drive to the resort. We were greeted at the entrance with friendly cheers and the check in was extremely quick and painless. Kudos to the friendly Seohyun!
We got a seaview villa that was very near Tadds, the restaurant, so we never had to worry about calling for a buggy apart from checking out (and it came quickly enough). The villa smells of clean laundry which was a big plus for me. Everything was clean, including the pool. The seaview villa seems to afford to best privacy if that is what you are seeking. The other villas were by the pavement so you get to see guests splashing in their pools on your way to breakfast.
However, that said - I did wish that the walls that separated the villas were higher as we had neighbours looking down on our pool from their rooms/sky terrace and even peeking over the walls. The low walls also means you get to hear all the conversations your neighbours are having by their pools - including that frisky elderly neighbour next door and the really loud pool party several villas down.
Yes, there were stains around the villa but the staff definitely have tried to clean them up. Let's face it though - they were caused by previous inconsiderate guests - like the morons who stuck gum all over the wood carvings around our villa. Blame it on the guests and not the service crew who have tried to remove them.
The food was to be honest, meh. For the price that we paid - we expected a far better spread for breakfast and even for the buffet dinner that was offered. It wasn't that great. We ordered room service mostly, and the a la carte menu was better. Food came really quickly too. (My husband is a vegetarian - and they have a small vegetarian menu which was really appreciated!)
Check out was quick and painless as well. Seohyun remembered us and had arranged for transportation for us to the Batam Ferry Terminal.
Overall - we really enjoyed the stay. We spent most of our time by the pool and really appreciated the top notch service. Thank you Montigo for the wonderful experience. We will definitely go back :)
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- Also Known As:
- Montigo Resorts Nongsa Batam