Arrived with welcome drinks at reception..it took about more then 1/2 hr for them to process my booking whereby guests who came in later , got their rooms earlier then us. The service is kind of slow.. and limited sitting area.....As we booked our rooms early, , we were charged a higher rate around 600+ per night..whereby the rate now for Agoda is around 250 sgd per night.. HUGE DIFFERENCE....so beware of this. we would personally suggest not to book through their website instead ...Quite furious that we are paying extra more the half the amount of what people is paying for..felt cheated. Made a fuss about it and the reservations upgraded our seaview villa to a spa villa..out of their goodwill. They sent us complimentary fruit basket and a basket of cakes. But the cakes were filled with ants..so we sent it back.
The spa villa's view was terrible as it was located right beside the ongoing construction. So We requested back our seaview villa. It was by then a guy which I believe was the manager (he's wearing plain clothing ,wearing specs) came to attend to our request. His attitude was really good which we would compliment him for this ...and he made an effort finding us a villa with no blocked view.
However, there's an incident on day 2 of my stay....we had guests barging in our villa with room keys assigned to them...was quite shocked about it. Seems like the staffs at reception made a mistake and assigned them to our villa. we felt it's kind of ridiculous not knowing there's guests already assigned to the villa yet made the mistakes.. We don't feel safe at all.. Follow by then, our villa access card doesn't seem to work anymore and we were locked out of our villa and we had to ask the mantainence staff to unlock our room for us.
Seaview villa - Roomy, equipped with Wii (2 games) , Ipod/iphone speaker (ipod,iphone3/4) , Pool is clean..some stains on the living room sofa..no washing detergent at the kitchen sink...must request for it. A lot of ants and spiders...but no mosquitoes. There's insect repellent in the villa. Not much privacy between villas..It's an open concept. Basically u can peek at ur neighbors.... and good luck if they are having party with loud music blasting. Walls are not sound proof..we can hear the loud music and screams even we were at the 2nd lvl bedroom.
Food- Inhouse dining - We ordered mee goreng and nasi goreng , both were good... Ordered Salad but it taste quite bad. Suggested asian cuisine would be a better choice.
For the free complimentary breakfast, it was a buffet style..packed with lots of guests every morning.. not much variety ,food tastes quite bad. Service staff not that attentive enough. We have to request our tea again n again before they remember it.
Spa - Rustic feel as the spa area is done up with bamboos..Not so bad.. The staffs were courteous and friendly.. Massage service was average. Massage and scrub for the price of $130-140 sgd..Cleanliness of the bathroom could be better...there's insects crawling around when we were bathing.
Overall exp: Average.
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- Also Known As:
- Montigo Resorts Nongsa Batam