My friends and I booked the Hill Side Villa for one night. It looked nice and just like the pictures from the outside, but once we got into the villa, we were really disappointed. It seemed like there was no housekeeping done. There were stains everywhere, from walls to furniture. The floor is so dirty that it is impossible to walk around indoor barefooted.
Apparently they did not clean the place thoroughly as there were rubbish such as cotton pads and opened drinks left by the previous guests lying on the table of the bedroom. The bath tub was very dusty and dirty as well, we doubt anyone will use it. The most amazing thing is we couldn't find any soap or hand wash at all in the entire villa. We could only use the small pathetic bottle of body wash to wash our hands. There's no washing detergent in the kitchen as well. Made us wonder how clean the kitchen utensils are, by just washing with water after using. Housekeeping person takes forever to come after calling for one.
The rooftop was dirty and stained couches were all stacked in one corner. We spotted baby cockroaches and immediately we closed the door to the rooftop and did not step in there for the rest of our stay.
Buggy service was extremely slow, yet we are unable to walk from one place to another due to the distance and slopes. Be prepared to wait at least 30 minutes for the buggy to arrive at your villa after requesting for one.
When we checked-in, the reception staff asked for our credit card for payment. When we checked-out, credit card was once again requested for payment. We were bewildered as to why they had to keep asking for our credit card and just as what we have guessed, we were double charged when I received my credit card statement.
For the kind of prices charged, please at least improve on the guest service and maintain the cleanliness of the place.
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- Also Known As:
- Montigo Resorts Nongsa Batam