Stayed here with a group of friends (9 of us) for a night over a weekend in Sep 2013.
I contacted a Sales Executive named Cynthia to help make my reservation. She was polite and efficient, even helping me to made several changes to my reservation along the way. Upon arrival at Nongsapura, we had to wait for a couple of shuttles to go by before we got on but that was ok as they sent a large bus just for us! The resort is about a short 5 minutes drive away from the terminal. We were welcomed by drinks and cold towel at the resort. Excellent way to start. Check- in was slow in my opinion and the staff had a bit of difficulty understanding me but we got through the basics. We booked 2 villas for 9 people. Each villa is meant for 4 but they can allow up to 5 with an extra fee. They got us the ones that were side by side.
Headed to Nagoya Hill Shopping Mall which was about 45 mins away from the resort. The concierge will help you to book a taxi and you can tell the driver to pick you up at anytime. A return trip will cost about 400,000 Rupiah or S$52. The resort also offers a free shuttle that leaves at 10am and picks you up at 4pm. Highly recommended to sign up for a spot at the concierge as spaces go fast.
The villas were spread out over the compound. The spa, reception and Pantai (seafood/ Asian restaurant) were one the left, most of the villas are in the middle and the kid's club, souvenir shop, function rooms, two swimming pools, TADDs (western restaurant) and Tiggo's (the beach bar) were on the right. We got the villas closer to the right so it was walking distance to the pools so depending on your your preferred activities during the stay, it's wise to request for villas near those areas.
Our villas were 60 and 61. We were escorted there by a lady from the Singapore Corporate Office who was there to help over the busy weekend. Very pleasant lady helping us to book spa therapies for 9 people, showing us around the villas, explaining the facilities etc. Our stay was made extra pleasant because of her. Wished we had gotten her name to write her a compliment. Oh, and the snacks, water and soft drinks you see in the villas? They're free! Have them and you can even ask for refills. No kidding. We called to Housekeeping to ask for ice and detergent and it was very prompt. Got them in less than 15 mins and all in just one call so I don't understand why some other guests who have reviewed this resort had to wait 1 hour for them. Bad luck I guess. Mind you, we came during a very busy weekend; that's why the corporate office lady was there according to her.
In the villa, you'll find a private pool with an outdoor dining area, a living area with XBOX and Wii machines and flat screen TV with cable, kitchen area with 4 cook tops, pans and pots, microwave oven, mini-bar and cutlery, guest bathroom and two closets on the first floor. Two bedrooms- Twin and Master with their own attached bathrooms on the second floor and a rooftop deck with cushions and day beds to lie on on the third floor. Very big and excellent for a luxurious for a short weekend getaway. We bought some ingredients from the shopping mall and had a very sumptuous dinner that night. The hotel provided breakfast and you can choose to have it at Pantai for an Asian breakfast or TADD's for a continental breakfast. I thought the food at TADD's was really good.
The next thing that made my stay even more enjoyable was the Montigo Spa. We made use of the pool and jacuzzi there. I liked that they enforced a "Silent" rule there for adults to relax without the craziness that goes on at the other two pools. And the spa staff even brought out cold towels, cold water and chocolate chip cookies for us to have by the pool. Does life get any better? Following the relaxation by the pool, we split up to try the scrubs and massages at the spa. I had the massage and my masseuse was attentive and excellent through and through. My friends who did the scrub were also very impressed. After the spa therapy, we were told to enjoy the rest area where they served us more tea and cookies! Going on top of that, they even called for a buggy to take us back to the reception without us having to mention anything. I guess the only point that they needed to improve were the pricing. An hour full-body massage cost $92 which was about or even more expensive than the ones we can get in Singapore.
Overall, a very perfect stay that couldn't be made any better. If I had 10 thumbs, I would raise it to compliment every single staff at Montigo. From the welcome staff, buggy drivers, security guards, the corporate office lady, spa therapists, Cynthia- the sales executive, restaurant chefs and servers, housekeeping staff to the silent behind the scenes staff, you guys rock and made me want to recommend every friend to visit this very awesome resort!
Grab rooms near the pools if that's where you're going to spend more time at. Saves you a lo...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.