Excellent service throughout our trip!
The morning pick-up at ferry terminal was prompt and welcome reception at the resort is great. Both cold towels and cold drinks are a nice touch.
All reception staffs were very helpful and eager to serve.
Our villa was awesome and from previous reviews, we read that there were stains in the villa. We found it to be of acceptable standards and appreciate the readily available buggy rides.
On the other hand, we felt that the service at the bar and restaurant can be better. The service staffs somewhat neglected us and food were running up despite having our dinner at 8pm. In addition, we ordered for four persons we were only served one dinner set. The waiting time for our food and drinks took some time; given the number of patrons, we felt this was unacceptable.
The night scene at the bar was not up to our expectations either, perhaps it was due to the new opening of the bar.
We were pretty surprised that most of the villas were overcrowded and they can get very rowdy at night.
Another point of improvement will be placing more clean towels in the villa, providing both bath and pool towels.
In all, we were very satisfied with this resort. In the near future, we hope to see more improvements.
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- Also Known As:
- Montigo Resorts Nongsa Batam