Before booking my 2D1N getaway at Montigo, I checked Trip Advisor for reviews and read a few blogs online about people's experiences. There were certainly some mixed reviews online but after my trip, I will definitely come back to Montigo again!
We were greeted by our friendly driver, Faisal at the ferry terminal once we arrived. He was very friendly and approachable. He definitely let us have an excellent first impression of Montigo. Once we reached the resort and alighted, we were greeted with cold towels and welcome drinks - very very nice gesture. As it was still early (we arrived around 10am), we put down our luggages and proceeded to take the shuttle bus to Nagoya Hills shopping mall. The bus was stopped halfway and everyone was wondering why - till a staff member came all the way out just to return a guest their camera which they had left at the lobby. Once we reached the mall, Faisal offered to drive us to a nearby Spa place where we could do massages as a much cheaper price. This was definitely going the extra mile.
We returned back to the resort at about 1pm and checked in immediately. The villa was fantastic! I lowered my expectations of cleanliness because of some reviews on Trip Advisor but to my surprise, the villa was really clean. There were 3 toilets and there was sufficient amenities of the four of us. We could borrow Wii games and movies for free too. Soft drinks and crackers were complimentary. What I also liked was that there was more than sufficient mineral water bottles all around the villa - we did not have to call for more. One problem we had with the villa was the supply of hot water when showering. It seems that they have a limited supply of warm water.
The balcony was overlooking the sea and it was definitely an amazing view. You travel everywhere by the buggy and all the buggy drivers were certainly friendly and accommodating to everyone. We even had a short resort tour by one of the buggy drivers - showing us where's the restaurants, pool, spa and beach. I did not expect turn down service as we were only staying for one night - so that was a nice gesture as well. The comfort level of the beds and pillow was fantastic too!
As there are no convenience store or minimart within the resort, the front desk agent kindly assisted us in arranging a trip to a nearby convenience store where the locals frequent. Our driver was very kind. He waited for us and never once left the mini mart while we did our shopping. That trip costed us around Rp. 150,000.
Breakfast next morning was average. I expected a buffet breakfast spread but we were given a few choices from a menu. We had the American Breakfast which consisted of ham, sausages, potato gratin and eggs. There was also a small fruit platter and yoghurt. You can choose either tea or coffee and a choice of fruit juice. One qualm that we had with breakfast was the jam. The bottle was sealed but when we opened it, it was clearly used. Overall, it was okay. Staff at the Tadd's restaurant were extremely kind and helpful though.
We checked out at 1pm and spent our remaining time by the poolside and Tadd's restaurant before leaving for our ferry. We had an early dinner at Tadd's and I must say that the food was amazing! It was reasonably priced too. I liked my Seafood Fettucine and the Coconut Creme Brûlée with caramelized coconut ring was awesome. The staff at Tadd's was very helpful and accommodating too.
Overall, if I had to rate this experience out of 10, I would give it a 9/10. Service was 10/10 definitely. Everyone we met at Montigo was very nice and would go the extra mile to make you feel at home. From the drivers to the front desk agents to restaurant staff - the service was superb! Thank you for an amazing stay Montigo, we will definitely be back soon!
- Reservation Options:
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- Also Known As:
- Montigo Resorts Nongsa Batam