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“Bad Experience with Transport, Disappointing End..” 2 of 5 stars
Review of Montigo Resorts Nongsa

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Montigo Resorts Nongsa
4.5 of 5 Resort   |   Jl Jalan Hang Lekir, Nongsa, Riau Islands Province 29411, Indonesia   |  
Hotel amenities
Ranked #1 of 5 Hotels in Nongsa
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Bad Experience with Transport, Disappointing End..”
2 of 5 stars Reviewed April 14, 2013

The first impression of the place was good while we were checking in at the main lobby. Nice exterior of the buildings and view. As we arrived slightly early and our room will only be ready in an hour's time, we decided to have our lunch at one of the restaurant, Tadd's. Food is not bad at affordable price.

Once check-in, the interior of our hilltop villa is great, with huge living room/kitchen, white sofa and not forgetting the infinity pool. The bedrooms and toilets are spacious and there is even an open area on the rooftop for family gatherings/ BBQ.

However there is really nothing much to do other than relaxing and swimming in the infinity pool. Wii selection was very very limited. No BPL soccer matches, limited DVD selections, no facilities nearby the resort.

We went out for seafood dinner at Sri Rezeki Seafood Restaurant, by hiring the resort's taxi service, which cost us $150,000 rup for 2 hours. Seafood dinner was ok, and is affordable (about $500,000 rup for 4 adults).

Here comes the bad experience:
We checked out the afternoon, and took the free shuttle to the ferry terminal. As our ferry timing was late in the evening, we have earlier arranged for a spa package at Nagoya area. As Nagoya is quite a distance away, the spa had arranged for a driver to pick us up at the ferry terminal. However, after meeting up with the driver, he was confronted by other drivers and even manhandled by a guy wearing the Montigo Resort top. Apparently, they are not very happy that we are not using the Resort's transport service (which is chargeable). Eventually, they forced the driver to drive off, leaving us stranded at the ferry terminal. As such, we decided not to take any of their taxi services there and changed to an earlier ferry timing departure.

I do not understand why we are not allowed to even make our own transport arrangements after we had checked out and outside the Resort's premises. The guests/ tourists should have the freedom to choose and make their own plans. This is really a disappointing and abrupt end to our weekend getaway.. Don't think we will even want to go back there.. We would rather stay somewhere near to Nagoya area and within walking distance to amenities and facilities.

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aloysius M, General Manager at Montigo Resorts Nongsa, responded to this review, May 4, 2013
I regret to hear that this has happened to you. We have taken immediate action to investigate the situation and have discovered that the person in the t-shirt with our resort logo is an employee of a local taxi company which serves the area of Nongsa. We are unaware that they had put our logo on their uniform and they have no authorization to use our logo in any way. This incident has been referred to the local police for their action.

Again, I profoundly regret that you have encountered this unpleasant experience. I wish to thank you for raising this matter so that we can take prompt action and be able to do our utmost to deliver our service commitments to our guests. I hope you will consider staying with us again in the future.

Sincerely yours

Aloysius Michael
General Manager
Montigo Resorts Nongsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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311 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Any
English first
Singapore, Singapore
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 9, 2013

We saw the pictures and asked if they are for real. True enough, when one first visited the property, one would be very impressed with the hardware. It's really pretty, as the pictures shown on the web. But the software still has some way to go. It took us more than an hour to get checked-in, rare for a luxurious property like this (we were there from 3pm, their local time). That was already a poor impression. When we asked for BBQ dinner to be arranged at our villas, they told us that they were already full and could not accommodate our request. We asked about the restaurant and confirmed that there would not be any surcharges and that we would go for the ala-carte instead of the buffet. But when we were at the restaurant, we were told otherwise. It was after much 'haggling' that we were allowed the ala- carte. One can imagine what sort of holidays this has turned out to be. The fortunate part was that the food served were of good standard that saved the day. And when we returned to villas, the duty manager came to apologies for their slowness in checking in this afternoon. A least they tried on the service recovery.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aloysius M, General Manager at Montigo Resorts Nongsa, responded to this review, May 4, 2013
Thank you for spending time in sharing your feedback on your stay.

Please accept my sincere apologies for us in not living up to your expectations. Rest assured that your feedback has been shared and discussed with our Executive Team for improvement in our service standards.

Steps have been put in place since your last stay to improve on our standards and I hope that you will return to see these improvements.

Once again, please accept my sincere apologies and I look forward to your return in the very near future.

Thank you

Sincerely yours
Aloysius Michael
General Manager
Montigo Resorts Nongsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 6, 2013 via mobile

We stayed for 1 night at the beach front villa. The beach was so-so. Nothing fantastic. Can save the dollars for a hilltop villa.

Rooms:
The decor of the entire villa is modern. There was much emphasis to the decor and the quality of the furnishings. It is really a huge pity that the maintenance team could not maintain the furnishings.

The villa has 3 levels, living on level 1, rooms on level 2, chillax place outdoors on level 3. There are 2 rooms, one with king and the other with 2 super singles. Can accommodate 5 adults & 1 kid.

The sofa was stained badly. Even the non-white ones. We had to lay blankets over the sofa as it was really dirty. The rooms were nice though. Very modern, huge and posh. Toilet was huge with Grohe's taps and showers. The living room is equipped with Wii , bluejay player & Bang & Olufsen's player which was really dope!

Cleanliness:
The living toilet was not cleaned well. There were urine stains on the toilet bowl! I think housekeeping missed out one bowl. The bed sheets had rust stains on it! :( the floor was also dirty. Tiles were stained and minibar was dirty !(see pics). But I reckon the tiles was becuz of the rain & water seepage.

Service:
Staff were attentive and polite.. However, they will NEVER lend you a bottle opener. U will have to call them whenever you want to open a bottle! Oh btw snacks and soft drinks are on the house.

Food:
They had a wide selection for breakfast. Even tho u guys gotta watch out for the birds which come n steal the food! The calamari with mango is super yum!

Facilities:
We came during the soft launch period. In april. There was practically nth to do. No water sports, just the pool. No bar, nth. Except Wii & a poor selection of DVDs!! So it's kinda like a do nothing trip. Bring your own chips & booze becuz they do not have convenience stores.

  • Stayed April 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aloysius M, General Manager at Montigo Resorts Nongsa, responded to this review, May 4, 2013
I am grateful for your valuable feedback.

Your feedback was discussed in details with my operational team Heads and we will strive to ensure improvements in our maintenance. I have also discussed this in length with our housekeeping team and rest assured that it is being looked into with a view on improvements.

Though we are in our soft opening stage, we have already since introduced several activities for our guests to enjoy during their stay such as bicycle trails, tennis, cooking classes, kampong trail etc. We are also looking at increasing our DVD and Wii Games library.

We are also in the continuous process of offering more facilities to our guests as they fall ready.

I sincerely hope that you indulge us this occassion and return to see the improvements I have mentioned about.

Thank you and looking forward to seeing you soon.

Sincerely yours
Aloysius Michael
General Manager
Montigo Resorts Nongsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 2, 2013

I enjoyed thoroughly my spa experience at Montigo. I had a "villa" fronting the beach and it felt fabulous - imagine the wide expanse of ocean right in front of you, and the soothing sounds of waves lapping against the shore - perfect setting for a relaxing spa.
And there were nice little touches of tradition in the spa villa, the flowers, the straw slippers - the attention to details assured me of the premium that Montigo puts on delivering the best service to guests.
Definitely worth another visit.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aloysius M, General Manager at Montigo Resorts Nongsa, responded to this review, May 4, 2013
Thank you for taking the time to share your feedback.

I am truly glad that you enjoyed our spa and your stay. We spend time obtaining feedback from our guests to look at ways to improve and provide what our guests need to enjoy a memorable stay and feedback such as yours assist us in this quest.

Thank you once again and I look foward to your return to our resort real soon.

Sincerely yours
Aloysius Michael
General Manager
Montigo Resorts Nongsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed April 1, 2013

Booked this last minute for a night away over Easter. I can hardly believe I am writing this review but my experience at Montigo resort was so disappointing. The Villa was very dirty - bathroom, floors, windows and furnishings all stained/soiled. Huge ant infestation in particular in the master bathroom and stairs area. Lots of litter collecting and visible in hard to reach areas.

While this hotel has won "multiple awards' they are all property/ building awards rather than hospitality awards and if the judges actually visited the facility I doubt they would have won any award as the quality of workmanship is very poor. Open 8 months the buildings have deteriorated very quickly with windows not closing, walls and floors all white and stained, doors not working properly and the list goes on.

Advertised as a "soft opening", they don't advise that it is still a construction site with lots of construction noise all day long. This is definitely not a five star facility and indeed in it's current state would struggle to get any star.

However, the staff did take the complaints with a smile and were always ever so polite but sadly made no attempt to resolve the situation.

  • Stayed March 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aloysius M, General Manager at Montigo Resorts Nongsa, responded to this review, May 4, 2013
Please accept my sincere apologies for not being able to provide a memorable stay. Though we are in the soft opening stage, we take the comfort of all our guests seriously.

I read with concern your experience and am keen to speak with you with a view to conduct further investigation to ensure no recurrence.

I will greatly appreciate if you could get in touch with me at your earliest opportunity through +627787768888.

I wish to thank you in advance and look forward to speaking with you.

Thank you

Sincerely yours

Aloysius Michael
General Manager
Montigo Resorts Nongsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 30, 2013 via mobile

Montigo is the perfect weekend getaway. It's practically just a hop away from Singapore and no hassle to get there compared to driving to Malaysia. On top of that, if you want to feel like a million dollars - opt to be whisked away on Montigo's own yacht (for just a small fare of about $100 for a return trip.)
I was surprised that one can enjoy such modern resort luxury here in Batam. The room rates are reasonable considering the spaciousness and amenities of the villas. My villa has its own small pool overlooking the beach front. But the most impressive is the villa's rooftop terrace with its expansive view - designed in the cool elegance of stunning pristine white. For a brief moment I felt like I was transported to a Mediterranean villa somewhere in Greece!
I would recommend that you check out the resort's private barbecue dinner service in the villa. You can choose to have it set up either at the poolside or rooftop terrace for either a big party or a small sit-down dinner. I was impressed that the hotel staff took great efforts to create a cosy ambience for my rooftop dining experience. We had our personal chef and service staff to see to our needs - they were attentive yet unobstrusive.
I was at Montigo for the Easter weekend. Even though the resort was fully booked, I didn't feel like it was overrun by guests. That's because the resort grounds are sprawling and the villas designed for privacy. We were met with genuine warmth and ready smiles of the hotel staff everywhere we went, even though it was a busy season.
More facilities are slated for completion this June.
I've read the other reviews on Montigo but I feel these are unjustified. Montigo is an under-discovered gem. I think it has much to offer as a destination resort. Highly recommended without a doubt.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aloysius M, General Manager at Montigo Resorts Nongsa, responded to this review, April 16, 2013
I am very happy to know that you thoroughly enjoyed our resort, our staff and our services.

I am also delighted that you enjoyed our in-villa BBQ which is gaining popularity amongst our guests.

I am working with my team to provide more enhanced services to our guests so that there is much more to do when you return to stay with us.

Once again, my sincere thanks for taking the time to shared your experience and I look forward to welcoming you back real soon.

Thank you

Sincerely yours

Aloysius Michael
General Manager
Montigo Resorts Nongsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 30, 2013

VILLA - PRO: Villa is huge. Beds were very comfortable. Nice towels. Kids loved the villa pool. CON: Too difficult for housekeeping to keep clean due to size, furnishings, and construction material. Montigo trying to be modern so walls and seating area are white - so dirty and kind of gross. Sofa in the master bedroom had blood stains on them (Villa #56). Few things didn't work, like ceiling fan in second bedroom, motorized blind on the third floor etc... Spiders and ants everywhere. Floors were so dirty. Had to request minibar price list, new batteries for the WII controller, and dish detergent to wash coffee cups which were stored away in the cabinet even when they were dirty and obviously stained with coffee from previous villa guest.

AMENITIES - PRO: Pool is nice and Kid Club is great. CON: Lots of stuff still under construction. No fitness center. Didn't bother with the spa.

RESTAURANTS - PRO: The food at TADD'S restaurant is excellent and the prices are reasonable (excellent value). The wait staff is friendly and try hard to please. CON: It took so long for us to get our food after placing an order. Even when we were the only guests in TADD'S, we would have to wait around 20-25 minutes to get our food. Even the kids noticed that the food took a long time to get to the table. After reviewing the menu at the other seafood restaurant, we decided not to eat there cause we thought the prices were just too expensive.

STAFF - PRO: Very friendly. CON: Young staff, maybe not too experienced in the hotel and hospitality industry. Slow pace.

LOCATION - PRO: Site is beautiful and view is amazing. Short ride from ferry terminal. CON: Beach is not swimmable.

OVERALL: The villas are so spacious but just too dirty and already has the look of being run down even though the place is less than a year old. Good for short stays and hanging around the villa for swimming in the pool. My husband and kids could overlook the issues in the villas and were pleased. I, on the other hand, was too grossed out at how dirty everything was that I couldn't enjoy myself in the villa. I refused to sit on the sofas, made sure I washed any cups or dishes before I used them, and kept telling the kids not to sit or lay on the bare floors. We will not return to Montigo.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aloysius M, General Manager at Montigo Resorts Nongsa, responded to this review, April 16, 2013
Please accept my sincere apologies for not being able to provide a relaxing stay.

I have taken note of all your comments and have sat down with the related operational heads to review and improve upon our services.

I am anxious to get in touch with you and would sincerely appreciate if you could call me at +627787768888, at your convenience.

I look forward to speaking with you real soon. Thank you

Sincerely yours

Aloysius Michael
General Manager
Montigo Resorts Nongsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Montigo Resorts Nongsa

Address: Jl Jalan Hang Lekir, Nongsa, Riau Islands Province 29411, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Nongsa
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in Nongsa
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Montigo Resorts Nongsa 4.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Montigo Resorts Nongsa Batam

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