We saw the pictures and asked if they are for real. True enough, when one first visited the property, one would be very impressed with the hardware. It's really pretty, as the pictures shown on the web. But the software still has some way to go. It took us more than an hour to get checked-in, rare for a luxurious property like this (we were there from 3pm, their local time). That was already a poor impression. When we asked for BBQ dinner to be arranged at our villas, they told us that they were already full and could not accommodate our request. We asked about the restaurant and confirmed that there would not be any surcharges and that we would go for the ala-carte instead of the buffet. But when we were at the restaurant, we were told otherwise. It was after much 'haggling' that we were allowed the ala- carte. One can imagine what sort of holidays this has turned out to be. The fortunate part was that the food served were of good standard that saved the day. And when we returned to villas, the duty manager came to apologies for their slowness in checking in this afternoon. A least they tried on the service recovery.
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- Also Known As:
- Montigo Resorts Nongsa Batam