We went in a group of 4 last weekend. Overall, we are satisfied, but it can be better.
The ferry ride from Singapore Tanan Merah Ferry Terminal is about 35mins. After alighting at the terminal, you have to look out for the staff from the resort. Transport is provided to pick u up. We were lucky to be fetched in a car.
The check in time is 3pm sharp, no earlier. We arrived on Friday about 1pm (batam time) , and according to the reception, there is available room, but they need to "check" the room first. So we waited at the reception for more than an 1hr, still no room, then we proceed to have lunch at the restaurant. A little after 3pm, we were told room is ready. So, I suggest that you reach later in the afternoon, to avoid long wait to check in. We were also lucky to have a free upgrade to a spa villa, what a pleasant surprise :)
The villa is huge. The private pool is quite big, about 7.5m in length? Living room is huge and spacious. The master bed room is spacious, bathroom is big. 2nd bed room is comfortable with 2 single bed. All room has TV. The villa is new and clean. We also noticed two doors that are locked on the ground level. The staff said as there were only 4 of us, so there is no need to open the additional 2 rooms. Not sure what is inside.
On the first day, the aircon broke down, it was so noisy that we had to turn it off. The engineer came quickly to fix it. It became much cooler but still noisy. So we called the engineer in again. It was already quite late in the night but we didnt have to wait long for the engineer to come over. Good job here.
The breakfast is Ok. Food is also Ok, not bad. We ordered the in villa BBQ, the staff would bring a BBQ pit to the villa and cook for you. Was an interesting experience, but we just find it a little expensive.
The staff there are nice, friendly and very helpful. We want to thank Yayan for being extremely helpful.
Only thing we do not like is that there is almost nothing to do there, although there is a wii console in the living room. The main pool is quite small. Maybe the resort can add more activities. There is a bus to take you out to Nagoya city every morning at 10am, the resort is quite far away from the city, about 20mins bus ride.
Overall a nice place with helpful, friendly staff.
Another thing that is not related to the resort is that, the ferry is too small. On the way back, the ferry is overloaded. People had to stand in the boat!
And do remember to confirm your return ferry ticket with the reception in advanced!
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- Also Known As:
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