It's a very very nice place to stay. Right from the main lobby, every staff we met are very friendly and helpful. We had a nice welcome drink and a quick check in. The buggy came within 2 minutes and the driver brought us to our hill view villa. The villa is clean and perfect. The rooms are spacious, beds and pillows are very comfortable. The villa is equipped with microwave, pots and pans and electric cooker for those who like to dish up own specities in the villa. Toiletries included the usual ones and also Listerine as a pleasant surprise. Weighing machine can also be found in the Master Bedroom toilet. 2 hair dryers are available in the villa. 2 iPod players (1 in living room the other in the master bedroom)

As the whole resort is big, we need to call frontdesk for the buggy ride. The wait wasn't very long, within 2 mins, at most 5mins, the buggy driver rang our doorbell and we are ready to explore. Breakfast served is pretty good too. Fresh bread and croissants are yummy. There's nothing much to complain about except it's a bit far off the city. But we get to enjoy the quieter part of Batam.

It's a very wonderful experience there and i will definitely want to go there.

I booked the hilltop villa during their promotional period. A 3D2N stay only costs me around S$660 and I must say it was very well-spent.

Albeit nothing much to do in the villa itself (cos it's still undergoing construction), my husband and I thoroughly enjoyed ourselves.

We kept ourselves occupied with the free WiFi access and the Wii games. Private pool allows us to dip into it as and when we feel like it. Cans of soft drinks and mineral water were all complimentary and we absolutely laze around in the villa, relaxing.

When doing nothing gets a bit too boring, we took their complimentary shuttle out to town for shopping. I thought I would have to squeeze with others in a mini bus but no I was wrong. A Toyato Wish came and the journey was very smooth and comfortable.

Note: The complimentary shuttle is only available at 10am daily and if you wanna take their complimentary shuttle back to hotel, you will have to wait till 4pm. If you think 6 hours of shopping is too long, that's when you are wrong.

Considering the time taken to reach the shopping area, you have only about 5 hours left to shop. If you want some cheap massage, that's another 90 minutes gone. So theoretically speaking, you are only left with 3.5 hours to shop and eat.

Anyway, back to the resort. Below are the pros and cons in our opinion.

Pros:
(1) Extremely friendly staff.
All of them have a smile on their faces. When we took a morning walk down to the restaurant and back to our villa, we encountered many staff on bungy. All of them greeted us when they drove past us. We said like at least 10x of 'good morning' in one morning. Lovely!

(2) Extremely helpful staff.
In continuation of the above point, the staff in bungy always offer to give us a ride to our destination for which we kindly decline. The resort is big but it's not tough to walk around actually. A walk from the lobby to the restaurant takes about 20 minutes. My husband and I prefer to walk and enjoy the scenery.

(3) Food
DELICIOUS! It's on the high side but what do you expect ya... it's a resort!

(4) Villa pool
Love it to bits. I consider the pool to be very clean but the handles where we used to pull ourselves up from the pool needs re-constuction. It's way too low. I couldn't possibly lift myself up from the pool. My husband would have to give me a push from behind.

(5) Indoor entertainment
There's Wii, free WiFi, DVDs, many different channels on TV, you will never be bored.

Cons:
(1) Bed and pillow way too soft for me.

(2) Montigo resort is supposed to be new but unfortunately, many things inside the villa are in bad shape. The sofa in the living room is no longer white. The mirror in our bedroom is cracked. The seats at the roof terrace are all turning yellowish brown.

Note: If you find the massage service rendered by Montigo is too expensive, head down to the shopping malls outside. I had a 90 minutes full body massage for IRD 70,000. That's less than S$10 and it was shiok (meaning extremely good).

I would definitely bring my kids over the next time, when there's another promotion. :)

It's a very clean and relaxed place with nice staff and pretty tasty food- but they should get a bigger boat. They should also have activities for example........ Electric scooter and electric bikes.... Ziplines And a bar otherwise montigo resorts is awesome

Pro: We had a great get away. The site is gorgeous. The villas is huge. The private pools are fun. The spa is well laid out and the massage was fantastic. Spa has a small library you can borrow from. Front desk has some DVDs too. The villa has Wii to keep the younger ones occupied. The place is 5 min drive from the ferry terminal. Beds were clean and comfortable. The roof top terrace of each villa has phenomenal views.

Con: The service is super slow (so I ordered ice and I am back home and still no ice !). That said the service folks are friendly and the cook even rustled up a special veggie dish for us.
There is construction going on on both sides of the property so make sure you ask for a room where you are not looking at the construction. Also being surrounded by greenery etc there are some ants around only on the ground floor but not enough to be a nuisance. The fridge could be more cold. The bathroom door can creak very loudly. If you are taking kids remember to take pool toys because they don't have any. The roof top sitting mats were all wet and so even on a sunny day we had to wait very long to be able to use them. The steps inside get rain water and so be super careful as to not slip.

Bottom line: As the title said, the place is a work in progress. Once the kids club and the new beach club opens it is going to be a fantastic place. Hopefully the service speed will also be faster by then. Overall I would recommend it provided you are not super fussy.