I'm writing this review while waiting for lunch to be delivered to our villa#37. Ordered mee goreng and spring rolls, at a mark up of the restaurant menu price.
It is raining. It has been raining since breakfast, which we had in the restaurant (breakfast in the villa is chargeable)
It is very cool, and we have been lounging in the spacious living area/ balcony facing the calm horizon, with singapore's identifiable skyline in the distance.
We enjoyed our room service lunch on the half flooded balcony. In the noon light now, I can clearly see that even though this hotel is new (now in prelaunch), the floor tiles are stained and the white seat covers equally not pristine. The white bath towels we rolled out over the sofa last night appear unevenly soiled and greyed, even though they smell laundered.
Yesterday, we arrived at 5pm, after waiting more than half hour at the terminal after clearing customs. we had to wait for all 26 guests to clear customs and assemble before we were herded up a mini bus. Took us but a10min ride to the resort grounds. Check in was swift. But we would have been less sulky if we were driven in in smaller vehicles, so that we didn't have to feel like we were hindered as if in a tour group. So that we would feel the resort's bold "luxury" claim and pricing from the start.
The rows of mediterranean styled three storey villas look impressive From any angle. It's very spacious for a couple like us. Probably better utilised by a family. There are after all two bedrooms, an open rooftop, a cooking area.
My husband just announced that the roof is leaking into the master bathroom toilet and our floor mats are soaked.
Looks like finishing isn't this resort's forte. Btw in the dim light last night I noted what I thought was fungal growth on the wooden tv console in the master.
But My husband blew off the 'mushrooms' which turned out to be powdery excretions by termites! Shudder.
Despite being disappointed by (1) The DVD player not being able to run the DVDs we brought (different region!! But you can borrow from 30 titles from the reception, n there's cable entertainment and wii console) (2) The foc wifi not allowing me to surf on google and facebook on my ipad, only on our iphones (3) the master bedroom aircon chugging like a ten year old condenser, we enjoyed our one hour Indonesian massage at a reasonable sgd100 each.
Also, we appreciated that the staff seem genuinely keen and helpful. My prawn and chicken sate was undercooked last night. I gave feedback, showing the manager the raw parts I had spit out. He promptly offered a replacement. But I was full. He arranged for a complimentary dessert, which we politely declined. The sate charges were removed from the bill. Thankfully too, I have not taken ill from the raw bits I might have consumed.
We had chosen montigo over banyan tree bintan (to save sgd200/ night..montigo sgd445 vs banyan us$500). However, we would have have probably experienced the same or better in sentosa onedegree15 or The Sentosa (save time, save money, eat better, contribute to my own country) or even one of bintan's better resorts, for a quick escape from Singapore over Chinese New Year.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I wish to thank you for taking the time to share your experince.
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Please accept my apologies for the lapse in our service standards of cleanliness and food quality which I have addressed with my team. I have also taken note of your suggestions.
Rest assured that each of our guests' feedback is shared with our team so as to ensure a continuous exercise of improvement with a genuine desire to deliver a delightful stay for our guests.
Thank you once again for your feedback and I hope that I could meet you in the resort in the near future.
Montigo Resorts Nongsa
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.