To be frank after reading the earlier reviews, I am quite hesitant about this trip. A coin have 2 sides so just take all reviews with a pinch of salt.
We spent our holiday celebrating CNY eve over there and I expected it to be crowded but thankfully there wasn't alot of people. The crowd started coming in on CNY Day 1 onwards. That makes a difference as the staffs are able to give a better attention when the crowd is not around. Thus the resort needs to take note how to handle the crowd during peak season.
Like what others said, the place is beautiful and at a closer look there were dirts and some furnishings are not in good condition. The place is huge and maintenance is quite a challenge here. The things i experienced
1) Master bedroom aircon - off and on by itself. Good thing there was a fan
2) Ants in the Master bedroom
3) Stains on the white sofa.
4) The kitchen floor was "flooded" as the rain had seeped in from the outside. (How did this even happen?)
5) Room was dusty (my hubby had sensitive nose) and i guess it was dusty because no one stayed in the villa for awhile until we came in.
The good things about the trip
> Excellent customer service. I have to say we are very well taken care of. Recep Staff is doing a good job and we also ordered a in villa BBQ. Pricey but the service was good.
Regards to the stained furnishings reported by others, other than the poor maintenance by the resort, i felt that as guest using the place should take good care of things too. If we have dirtied the sofa example, we should at least do some minimum cleaning up and not just let the stain sit and making it harder for the resort to clean afterwards. Just my 2 cents of worth.
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- Also Known As:
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