We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Helpful staff” 4 of 5 stars
Review of Nongsa Point Marina & Resort

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Nongsa Point Marina & Resort to your Saves list
Nongsa Point Marina & Resort
4.0 of 5 Hotel   |   Jalan Hang Lekiu, Nongsa, Riau Islands Province, Indonesia   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Offers & Announcements
20% off room rate
Ranked #3 of 5 Hotels in Nongsa
2 reviews
“Helpful staff”
4 of 5 stars Reviewed January 18, 2014 via mobile

I went there for a short trip with my wife & daughter. It was quite lovely and the place was pretty laidback & peaceful. Was impressed with the staff there & their level of service. Breakfast buffet was not bad but would have been better if there were more choices.

  • Stayed December 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
erueber, General Manager at Nongsa Point Marina & Resort, responded to this review, January 31, 2014
Greetings from Nongsa Point Marina and Resort

Thank you for your favourable review on your recent stay at our Resort and the kind mention of our helpful staff. I have taken note of your suggestion to improve our Breakfast buffet selection by providing more variety. we will certainly look in to this and make the improvements to meet future expectations.

I look forward to welcome you back again soon and in the meantime remain

With kind regards

Erhard M. Rueber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

119 reviews from our community

Traveler rating
    20
    52
    27
    8
    12
See reviews for
28
34
2
8
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
Singapore, Singapore
1 review
4 of 5 stars Reviewed January 18, 2014

Time to relax and quality time with your love one. Clean and nice hotel room. Staff is polite and helpful. The hotel faces the romantic sea view and away from the busy town. I'll come back again with my love one.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
erueber, General Manager at Nongsa Point Marina & Resort, responded to this review, January 31, 2014
Greetings from Nongsa Point Marina and Resort

Thank you for your favourable review of your recent stay at our Resort. I look forward to welcome you back again soon to Nongsa Point Marina and Resort the place where the City ends and Relaxation begins.

With kind regards

Erhard M. Rueber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed January 12, 2014

Stayed 2 nights over weekend. Quite good hideout from Singapore over weekend. Located in charming, secluded and tranquil far corner of Batam island. Staffs are friendly, attentive and efficient. Environment is clean and beautiful but rooms are quite tired and wear and tear here and there. Indo food at restaurant is quite good and reasonable priced as a resort and compare to Singapore restaurants but continental breakfast is quite poor. Can't go out and eat unless you get a car and 30 mins drive to Batam City.

  • Stayed January 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
erueber, General Manager at Nongsa Point Marina & Resort, responded to this review, January 31, 2014
Greetings from Nongsa Point Marina and Resort -- Where the city ends and Relaxation Begins --

Thank you for your favourable review of your recent stay at our resort and your valuable comments and suggestions. We have planned for this year to execute a soft refurbishment program for our Hotel rooms and selected Chalets. I have taken note of your suggestion to improve the selection of our Breakfast Buffet. We will be implementing a new A la carte menu as well sometime in mid March.

I look forward to welcome you back soon again and in the meantime remain

With kind regards

Erhard M. Rueber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 12, 2014

It is nice resort with good facilities. Rooms are well done. We had taken two connected rooms with sea facing balcony. It opens up to good private beach and marina which is well sheltered too. Walk over is Turi beach which is bigget and walk down the jetty is awesome. Low marks are for location from city and connections. Hotel staff are quite courteous and helpful...

Stayed January 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
erueber, General Manager at Nongsa Point Marina & Resort, responded to this review, January 31, 2014
Greetings from Nongsa Point Marina and Resort - Where the city ends and Relaxation Begins -

Thank you for your favourable review of your recent stay at our resort. I look forward to be able to welcome you back again soon and in the meantime remain

With kind regards

Erhard M. Rueber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
54 reviews 54 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed December 26, 2013

Overall, this hotel is mediocre. The grounds are lovely, but the rooms are tired and in need of a good cleaning. In our room, the wall below the aircon was stained dark yellow and in the bathroom, there was moldy grime in the sink that could have easily been removed if the cleaning staff put in the effort.

We had dinner and breakfast twice in the hotel. All 3 meals were less than great.

You can walk to the Turi Beach Club -- another hotel -- along a waterfront path. We spent most of our time here because they have better lounging areas than Nongsa.

Both hotels put on a Saturday night BBQ for the same price. But the one at Nongsa had less selection and inferior entertainment. We went to Turi and loved it.

I wouldn't come back here. Next time I'm trying Turi.

Room Tip: Get an ocean facing room.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
erueber, General Manager at Nongsa Point Marina & Resort, responded to this review, January 31, 2014
Greetings from Nongsa Point Marina and Resort - Where the city ends and Relaxation Begins -

First and foremost I do apologize for the late reply to your review on your stay in late December. I thank you for your valuable and constructive comments and suggestions which as well have been shared with the Housekeeping and Food and Beverage team.

I hope you would grant me the opportunity to welcome you back again to our resort and give us a second chance in the near future. In the meantime I remain

With kind regards

Erhard M. Rueber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 15, 2013

went to NPMR on the 13-15dec, when i first reach the place is nice n quiet , staff was very friendly at the recep, they offer to book the massage for me when they know that i;m interested for the massage and even offered to arrange for transportation if i'm lazy to walk over to turi beach. but however when i step in the room , the floor got some sand when i step on it without my shoes on, the fan is spoiled , the aircon was not very cold but it is still bearable , and also the blanket has a little blood stain on it which make it gross, since we checked in at quite a late timing we decided not to bother anyone. the next morning when we woke up, the aircon was totally gone, making the whole room stuffy n warm , called the operator and they get someone to take a look but still they cant solve the problem, and so they changed our room to the 1st floor, when i went in to the room , the first thing i saw is that the pillow has something on it which look like some kind of lizard dropping or whatsoever, n i walked to the balcony i saw a dead cockroach lying on the floor, ok fine , called the housekeeping to do the clean up for us, after our massage n dinner , when we went bk to our room , i saw another cockroach inside the toilet , alive , crawling around my toilet! what is this ? does it means that staying on the first floor there will be cockroaches staying in our room with us also ?? this is not acceptable at all, hotel area should be and must be clear of all this ! i really hope the management will do something about it .

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
erueber, General Manager at Nongsa Point Marina & Resort, responded to this review, January 31, 2014
Greetings from Nongsa Point Marina and Resort - Where the city ends and Relaxation Begins.

First and foremost I do apologize for the late reply to your review of your stay at our resort in mid December.

I thank you for taking your time to provide us with valuable and constructive comments and suggestions. We take such comments serious and have shared them with our team of the housekeeping department. The experiences you had to encounter is certainly by far off the standard we normally operate on.

In order to ensure that such a lack of service is not experienced again by our guests relevant actions have been put in to practice and are being followed up regularly.

I hope you will give our resort a second chance and will be able to personally welcome you back again in the near future. In the meantime I remain

With kind regards

Erhard M. Rueber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 13, 2013 via mobile

Customs take far too long when awaiting clearance for your boat. 2hours +. This makes it not so convenient if wishing to tour the local islands of Batam & Bintan if coming from Singapore. Singapore takes 15 mins. Indonesia needs to do better.
The rooms at the marina are not very clean.
Staff are very friendly though!

  • Stayed December 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
erueber, General Manager at Nongsa Point Marina & Resort, responded to this review, January 31, 2014
Greetings from Nongsa Point Marina and Resort -- Where the city ends and Relaxation Begins -

First and foremost I do apologize for the late reply to your review of your recent stay at our resort in mid December.

Thank you for taking your time to provide us with your valuable feedback which has been shared with the relevant Department Heads.

We do provide the service of customs clearance for our boaters, by sending one of our staff to the Ferry Terminal for the clearance. However, we have no influence over the speed of completing this process by the customs officers. I have taken note of your comment concerning the cleanliness of our Rooms and relevant action has been taken to avoid a reoccurrence in the future.

I look forward to welcome you back again in the near future, please feel free to contact me directly at your convenience. In the meantime I remain

With kind regards

Erhard M.Rueber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Nongsa Point Marina & Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Nongsa Point Marina & Resort

Address: Jalan Hang Lekiu, Nongsa, Riau Islands Province, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Nongsa
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 5 Hotels in Nongsa
Price Range (Based on Average Rates): $
Hotel Class:4 star — Nongsa Point Marina & Resort 4*
Number of rooms: 29
Official Description (provided by the hotel):
Nongsa Point Marina & Resort,Where The City Ends And Relaxation Begins.A yachting gateway to the Riau Islands, Nongsa Point Marina is a premier resort with international marina facilities and residential properties. Built around a natural cove on Batam Island, Indonesia, it is truly a unique waterfront destination offering a haven of peace and tranquility. Pampering to those looking for a privileged lifestyle and impressive berthing facilities for boat owners. A Mediterranean Beauty by the SeaWith a Mediterranean touch, Nongsa Point Marina and Resort offers accommodation choices of hotel rooms and chalets overlooking the marina, the ocean, and the surrounding golf course. Each guest room is equipped with modern amenities for a comfortable stay.Nongsa Point Marina is an ideal home away from home on Batam Island, Indonesia with resort facilities like sail and power boat charters, fishing, private beach, and more. Enjoy a rich selection of services for the most relaxing, worry-free vacation. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Agoda, Cheap Tickets, Orbitz, TripOnline SA, Despegar.com, Asiatravel.com Holdings, Odigeo and Tingo so you can book your Nongsa Point Marina & Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Nongsa Point Marina Hotel Batam
Nongsa Point Marina And Resort
Nongsa Point Marina & Resort Batam

Owners: What's your side of the story?

If you own or manage Nongsa Point Marina & Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.