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“Lots of fun but accommodation very disappointing” 3 of 5 stars
Review of Nongsa Point Marina & Resort

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Nongsa Point Marina & Resort
4.0 of 5 Hotel   |   Jalan Hang Lekiu, Nongsa, Riau Islands Province, Indonesia   |  
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Hotel website
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Hotel amenities
Special Rate
S$108 (SGD)
Ranked #3 of 5 Hotels in Nongsa
Jakarta, Indonesia
Top Contributor
166 reviews 166 reviews
58 hotel reviews
Reviews in 48 cities Reviews in 48 cities
149 helpful votes 149 helpful votes
“Lots of fun but accommodation very disappointing”
3 of 5 stars Reviewed November 6, 2011

Have stayed here a number of times over the past four years, each time taken a 3 bedroom chalet. All of the chalets we have had have been very different, one was very nice, this one was far from nice.

The 3 bedroom chalets are listed as accommodating 6 people and indeed there are three bedrooms with room for 6 people to sleep. The problem is that there is only seating for 4 people. This particular chalet (26b) was very poorly outfitted. The lounge furniture was broken and so uncomfortable that we ended up sitting on the floor. The television was so old its hard to remember when we had a television like that. The kitchen was ok, although there was not a single knife in the place, spoons and forks, but no knives, not sure how that works.

If I stay here again I will certainly demand to know which chalet we are being given before we agree to stay in it.

The resort itself is quite good, at least we like it. Its simple and you have to make your own fun but being able to use the Turi Beach resort next door means good access to beach activites like banana boating, parasailing, canoing and so on. The beach itself at Turi is nicer than at Nongsa, but we were pleased to see that in th elast year the Nongsa beach had been cleaned up and yuou could I suppose swim there if you really wanted to .

The pool at Nongsa is quite good, tropical effect and so on, but for some reason it was almost impossible to get a pool towel. Took quite a few hours of asking before we found where they were hidden. On the next day I just went and got them myself as the pool staff were invisible.

The food at Nongsa is ok, its nothing special and indeed the breakfast is not great at all. Ordering off the menu in the restaurant for lunch and dinner is quite good on our experience. Their ayam bakar and burgers are excellent, fish and chips were by all reports good and the nasi goreng was much appreciated by those who ate it. My kids seemed to live on chicken and beef burgers for the whole weekend. We had a BBQ dinner on the saturday night which was ok but nothing to write home about. It was probably a little expensive for the quality of the food and we had to ask a nunmber of times for the staff to refill the food that was quickly eaten by people waiting for it be cooked and put out.

Overall we quite like it here for a quiet weekend, there is golf close-by, lots of water activities, the food is ok without being great and its just a good place to relax. But understand that it is a long way from anywhere to shop, so if you want to go shopping in Batam this is not the place to do it.

What did surprise me was the increase in prices all round. I dont think this place is as good value as it once was, even one year ago. For just a little more we could have gone to Bali for the weekend, so if the prices stay high we are not likely to come back.

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  • Stayed November 2011, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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157 reviews from our community

Traveler rating
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    34
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See reviews for
43
49
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7
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
Singapore
Senior Contributor
29 reviews 29 reviews
25 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 23, 2011

Stayed over for the recent weekend. Upon arriving, the transfer to hotel was a breeze with the Nongsa staff who as friendly and smiley. Check in was fast and prompt and the welcome drink was a bonus. We loved our sea view room! Room was great, relatively clean and feel good enough for picky me! Massage was the Spa Central (part of the package from our package) exceeds expectation. I wasn't expecting much but i had to say the massage was one of the best i ever had for a while. Hence, highly recommended but kind of regret i didn't take them the the name. We had dinner at Turi Beach as it seems the review is better. Both restaurants at both Nongsa and Turi was bbq theme buffet at the same price (S$30). was glad i made the right choice but Turi was relatively packed with more guests (<100pax) whereas it seems there was just a handful over at Nongsa. We had breakfast at Nongsa but it was pretty ok. The staff service was outstanding once again, helping to pour tea for us and offer some fresh and hot prata. We also took the shuttle to MegaMall for $8/pax for some light shopping at the supermarket and the A&W lunch before heading back to SG. All in all, it was a good trip :)

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 26, 2011

Booked 2D1N stay at Turi Beach Resort, however, was transferred to Nongsa Point (Hillview room) due to room fully booked for a wedding event at Turi.
It was a quieter resort at Nongsa Point as compared to Turi. The room was spacious that comes with a living room and 2 toilet. It was clean and very comfortable.
Staff were very friendly and helpful.

To compensate for transferring us to Nongsa Point, the hotel gave us an additional 20% discount and free upgrade + VIP welcome and fruit basket for our next visit. We were truly touched and happy for the arrangement.

Overall, it was a very pleasant stay at the resort and the staff were truly sensitive to guests request. They did a great job.

Highly Recommended!!!

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 25, 2011

Chose the resort for a wkend getaway, at the same time to celebrate my husband's birthday. But was disappointed with the hotel service. During lunch, some of the food items in the menu were not available when ordered. When I
ordered my favourite Avocado drinK, the waitress informed us that the fruits weren't ripe yet and when asked for the custard caramel
desssert, two items in the menu were not available, the custard
caramel and one more item which I
couldn't recall.
We signed up for the buffet dinner
that starts at 7pm to 10pm. After a
half day gone at the spa, we rested
for awhile and came for the dinner
at 8pm, looking forward for a nice
meal, but to our disappointment,
most of the food were finished! And
the caterers didn't even bothered
to replenish them! The vegetables
and the potatoes platters were all
empty! The barbeque fish platter
left with only 4 miserable parts of
the stingray. And not to mention
the dessert bar as well were totally
empty! And the dinner supposed to
end at 10pm!! There dont even
have juices, either beers or fizzy
drinks and I can't even take any of
those. My husband was so mad and
complaint to the waiter, after which
he came back with 6 pieces of
apple tarts just for us and explained
that the caterer had to cater for 3
different places and so that's the
reason for the lack of food. But I
don't think that's our problem just
for being 1 hr late!! Its a buffet
dinner and was supposed to end at
10pm, for heaven sake!! Why would
they called it a buffet in the first
place! A total disaster for a birthday
celebration! I hope the
Management would look into this! A
beautiful resort for a getaway but if
the service quality is not there,
then I wouldn't recommend this
place!

  • Stayed July 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Singapore, Singapore
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 15, 2011

Stay there for 2D1N using coupons purchased online. 8 of us. 2 were repeat visitors who paid the normal price this time. They had a good time in June when they stayed for 2D1N as well.
The place had an laid-back feel. White buildings with red tiled roofs. The staff though not very good with English, were still very friendly and helpful.
They were prepared for our arrival from the very moment we cleared the customs at the Nongsapura Terminal. The pickup staff and vehicle, abeit a bit weathered, was all ready for us (as we were the only guests expected, there was no need to drop by Turi Beach Resort. The rooms were available upon check-in and were along the same row, facing the sea. Everything was as requested and of acceptable condition.
We had our massage as per the package, but it was of only normal standards.
After the massage, we had our own literary and got back to hotel at night. Had a chat around the pool with my company while I soaked in the waters.
Breakfast the following morning was of acceptable standards but with limited selection and honeydew melon that tasted strange as per those who ate it.
We requested for late check out for one of the rooms so that we can relax around more and the hotel agreed. It was nice of them to accommodate to our last minute request.
Check out was done smoothly as well and the staff who accompanied us to the ferry terminal was friendly and helpful too in ensuring we have all our tickets and departure cards.
Overall, it was a good trip with good memories of the place as all of us enjoyed ourselves at a tranquil resort with friendly staff and wonderful environment. It almost felt like we booked the entire resort. Recommend to all who like a getaway from the busy worklife.

  • Stayed July 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
80 reviews 80 reviews
21 hotel reviews
Reviews in 36 cities Reviews in 36 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed June 15, 2011

Resort was not bad, feel that sister resort turi beach was better. booked a 2 storey villa of sort, with 3 rooms and 6 beds. breakfast was nice. food was overpriced, better off going to town for the food. taxi arranged by the resort was pricey, better off arranging a taxi yourself at a much lower price. pool was so so, interior of room was clean and its a resort thats worth the money, nothing much to be expected. area was generally well kept and maintained.

  • Stayed July 2010, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sg
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 12, 2011

Stayed a night on 11 June 2011.

We toured batam before checking in late at night. We had 3 chalets for our group of 18 people.

1 of the chalets had faulty porch light, which we can't even see the number on our keys. And they had no intention of changing it.

Chalets interior look tired and not well maintained.

Toilet flushed non-stop. Toilet door cannot be locked. No toothbrush provided. Bath towel was stained (looks like rust). Shower hose too short. I'm 1.7m and I had to bend to wash my hair.

Beds had blood stains, hair (different lengths), dirt on them.

We did sea sports on the morning of check out. When we asked for more towels, we were flatly rejected. Upon pressing, we were told to get them at the pool side. There was no attendant at the pool side towel counter, and there were only 5 towels. Then we went to the reception to ask for towels again, they said they don't have any more. Can a hotel/resort really run out of towels?!!

  • Stayed June 2011
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nongsa Point Marina & Resort

Address: Jalan Hang Lekiu, Nongsa, Riau Islands Province, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Nongsa
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 5 Hotels in Nongsa
Price Range (Based on Average Rates): $
Hotel Class:4 star — Nongsa Point Marina & Resort 4*
Number of rooms: 29
Official Description (provided by the hotel):
Nongsa Point Marina & Resort,Where The City Ends And Relaxation Begins.A yachting gateway to the Riau Islands, Nongsa Point Marina is a premier resort with international marina facilities and residential properties. Built around a natural cove on Batam Island, Indonesia, it is truly a unique waterfront destination offering a haven of peace and tranquility. Pampering to those looking for a privileged lifestyle and impressive berthing facilities for boat owners. A Mediterranean Beauty by the SeaWith a Mediterranean touch, Nongsa Point Marina and Resort offers accommodation choices of hotel rooms and chalets overlooking the marina, the ocean, and the surrounding golf course. Each guest room is equipped with modern amenities for a comfortable stay.Nongsa Point Marina is an ideal home away from home on Batam Island, Indonesia with resort facilities like sail and power boat charters, fishing, private beach, and more. Enjoy a rich selection of services for the most relaxing, worry-free vacation. ... more   less 
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Also Known As:
Nongsa Point Marina Hotel Batam
Nongsa Point Marina And Resort
Nongsa Point Marina & Resort Batam

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