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“Excellent food Love being there” 5 of 5 stars
Review of HARRIS Resort Batam Waterfront

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HARRIS Resort Batam Waterfront
3.5 of 5 Resort   |   Jl. KH. Ahmad Dahlan | Marina Waterfront City, Sekupang, Riau Islands Province 29422, Indonesia   |  
Hotel amenities
Ranked #1 of 4 Hotels in Sekupang
1 review
“Excellent food Love being there”
5 of 5 stars Reviewed October 22, 2008

I know this hotel from my boyfriend. It was my first trip to Batam. I came with my boyfriend. There was satff from harris pick us up from waterfront ferry terminal.

The check in was smooth. We are greeted with their welcoming dance. A lot of staff was dancing with their big smile on their face.
We got the welcome drink, cookies and cool towel.The GM of the hotel who introduced himself to us offer us the free upgraded to Japanese suite. He showed us the room by himself. The room was fabolous and they have private jacuzzi on the balcony.

I love the ambiance and the atmosphere. The staff are very friendly. Swimming pool is ver huge and they have a very unique furniture surrounding swimmin pool.

We went for the spa. The massage was okay and cheap.

The most memorable from this trip was dinner time. We ate in H grill. The food was great with very big portion. The sea view at night was excellent with the romantic candle on the table.

Suddenly the staff came and sang a love song to us with a big guitar. They brought a cake and a bouquet of roses. My boyfriend was proposing me to marry him and I said yes. It was wonderful.

The GM of the hotel Mr. Stylianos who we met during check in time gave us the congratulation and allowed us to make the firework to celebrate our happy night

We will come back again to this resort. The service is excellence, the staff are very polite and cheerful, the food was great and they have a big swimming pool

  • Liked — Friendliness of staff
  • Disliked — None
  • Stayed October 2008, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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1,003 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 20, 2008

I read in someone's review that he told the resort that it was his fiance's bday and they arranged a bday surprise for her. Hence, i emailed harris too saying that it was my boyfriend's 21st bday. Yani (theirs sales rep) replied very quickly, saying that she can help with that. With a free small cake and a surprise! So sweet of her. Had a very good impression of harris even before i reached (:

Upon reaching batam ferry, we were brought to the side, took our passports and tickets and sent us on the free shuttle bus to the resort! We didnt have to queue to pass through customs!! Awesome! hahas

When we reached, we were greeted warmly by the stuff , with a drink and hot towel to refresh ourselves. Because we reached at 12 and check in time was 2, we had to wait. That was quite a damper. But, we occupied ourselves by walking around and checking out the place. SUPER nice pool! The spa place is like located at some errr. seperate building-which doesnt look very nice. But, acceptable i guess.

Still had some time till 2, so we redeemed our free lunch. It was either a set lunch each(a range of rice with food-abit like our mix veg rice style) or apan pizza per room. The set lunch didnt look appetising to us, so we took the pizza. It was not bad. Though quite little! Totally not filling. haha

After eating, we went to the counter to check again if we can check in already. Had to ask numerous times. We had to keep going over to ask when is the room ready. BUT. Finally when we got our room, THE WAIT WAS WORTH IT!!! They had upgraded us to the Cabana Room! So sweet of them! i guess that was the surprise! ((: The room's pretty pretty! hahas
(If your not a couple, do not opt for the cabana room. Toilet has no privacy.)

We decided to go do their water sports after unpacking. Hmmm. Their water sports are quite ex. Only kayaking was cheap. We had a lot of fun time basking in the sun! Went to some island and saw monkeys! haha

After that, was DINNER!! we opted for the indonesian buffet, located at the pool side. Nice ambience. And GREAT FOOD! i love the beef remdang! Yum yum. hahas There was even a live band! (:
Yani came over to say hi! Finally got to meet the wonderful woman. She brought the cake out and the band sung a birthday song for my bf. So sweet of them. haha But that night, there were ALOT of birthdays. So, the novelty of the idea wore off by the time it reached my bf's. haha But my bf was still soooo touched!

Next day, we woke up early for breakfast(which was quite nice) then went for the spa. Intially, before arriving at the resort, i was told that the spa was fully booked. But when i went down, there were like many empty slots! Puzzled. But oh wellll.
We did traditional indonesian message(1hr) and herbal bathe(1/2 hr). They were having 40% off! So it was quite a good deal.
After payment, we were lead to one of the many huts on the roof top. Soooo niceeeeee!!! There were two message beds and a bathetub. Undescribeable! And the message was good! Herbal bathe was sooo relaxing! Hmm, only thing was that, our appt time was 9 but we reached at 915. The massage ended at about 10. I guess you cant be late huh. hahas

Wanted to do dry sport on 2nd day, so after the spa, we checked out and decided to do go to the much anticipated GO-CART!!!
HUGE DISPPOINTMENTTT!!! We spent like half an hour finding it and guess wad. It was outside of the resort, in enclosed cage. It was like abandoned. No way of getting in and no staff tending to it. ))): Sad.

After that. we were both super shagged. Ended up sleeping on the sofa for 3 hours. hahahas!

Awesome resort if your looking for a nice getaway to relax! The stuff are super duper friendly! You'll get caught up in their one-big-family. haha
However, if your looking to go to the resort to do their indoor/outdoor sports, probably not a good idea.

Mentioned some stuff above that they could perhaps improve on. But they are all just minor stuffs i guess. I still had an enjoyable stay!
Would DEFINITELY go back again!!!

Esp YANI!!((:

  • Liked — The friendly staffs!
  • Disliked — The sports facilities.
  • Stayed September 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed October 20, 2008

Stayed at Harris Batam from 12-15 th October. We had booked on the internet and recieved a total bill of 198 sing dollars for three nights stay . Upon check in we were told there had been a mistake and our bill went up from 198 sing to 250 Sing!!!!!. We were expected to pay 20 dollars for breakfast on top of a charge of 98 dollars per room. We had booked the super deal package and obviously it was not a super deal at all. My husband and I were fuming that after we had a written confirmation for a price of 198 sing dollars for three nights that they would honor this. They did not.
We told the staff that we did not want breakfast charged at 10 sing dollars per person and we would do without.

We never saw the manager or deputy manager once in our three nights at Harris. Where were they? we heard so much about the manager welcoming guests, well where the heck was he???
Our room was fine until we lay on the bed and discovered a dry blood stain on our sheet. I felt sick when I saw this. Wjhy would staff put a stained bedsheet on a bed knowing customers will see it?

We went into the D Lounge for drinks and to listen to the band only to find that it had been taken over by a very loud Singaporean man and his possy. He was so embarrasing. He took over the singers microphone, as well as the guitar and drums. He was very embarrassing and twice as annoying. The band were very patient in putting up with this clown of a man. He was so loud and extremely annoying and should bear in mind that other guests do not want to listen to his awful warbling along with his wife and her friends line dancing and making fools of themselves. They would not give up at all.

This was our third trip to Harris and the staff could not be less interested in welcoming returning guests as they had no clue. I really doubt we would return to Harris resort Batam again because of our last experience there.
The Japanese/Korean restaurant is very expensive and the service is rubbish. The staff are incompetent and do not know what service is apart from standing in the doorway sniggering at customers, very rude.
As a couple of previous posters mentioned also that they were not happy with Harris Resort Batam this may be a wake up call for the management to do something about it and maybe try putting in the odd appearance for the guests now and again instead of not at all.
Very dissapointed with our third stay at Harris and will look elsewhere next month.

  • Liked — size of the bed
  • Disliked — certain front staff not honouring our reservation and check inn. mosquitoes (bitten five times) invisible manager and his deputy were never seen.
  • Stayed October 2008, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, October 25, 2008
Thank you so much for your feedback, the package you have bought has been emailed to You with clear details:Super deal for the first two nights:SGD132, third night simple deal:SGD98 wihout breakfast, breakfast SGD 20, total of the package SGD250.
In the Resort there is a General Manager, General manager in charge in case of the absence of the General manager and a duty manager for 24 hours whose photo is posted at the Front office. All three of them can be contacted anytime around the clock.
As far as the japanese restaurant is operated by a third party. This managemens is changing by end of October 2008 for a better quality of service and food.
Thank you so much for alerting us on the various issues and looking forward to welcome you at the Harris Resort Batam once again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 18, 2008

Before i start my review, i would like to stress that this is just my personal view and experience.

I had went to Harris Resort for a couple of times and everytime Harris Resort had done a wonderful job by welcoming the guests and all the staffs were busy, trying to check in as many guests as possible. I could see that some of the staffs even went to the extend of checking in guests from the lounge area by ushering them from the main lobby in order to prevent conjestion.

It was a Saturday and there were many guests at Harris Resort. Naturally, the staffs had a difficult time handling the crowd. But the efforts that they put in to accomodate the guests is sometime that is worth mentioning.

Harris Resort at the end of the day, is just another simple resort in it's own unique way, but i can see that Harris do take the intiative to make their guests feel warmly. For example, that nite itself, i see the staffs celebrating the birthdays of 3 different persons during dinner. I mean how do they know the person's birthdays and where they sit and how they looked like? I understand that these are some of the efforts taken by the staffs of Harris and i really appreciate them eventhough i was not the birthday guy.

Harris Resort, good job!! Keep the Spirits up...dun take the adverse comments to heart, just like wat i had said one man's food maybe another man's poison.

  • Liked — Spa, room and attitude
  • Disliked — Nil
  • Stayed October 2008, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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56 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
1 of 5 stars Reviewed October 14, 2008

Hi travellers,

Upon reaching the Harris Resort lobby, we were greeted by a group of very friendly staff with loud jingles and a clown hiding in a soup. I was quite impressed by the enthusiasm of the orange tee-shirt staffs.

There was a big crowd at the reception and a staff approached us for the hotel confirmation slip. My friend passed to the staff and we were asked to wait while they process the check-in.

We understand that it may take a while for us to check in due to the high volume of guest, I decided to wait at a corner where there is a sofa. After waiting for almost an hour, it seems that there is no response from my friend at the reception area. The reception area is cleared with only 2-3 couples - obviously most guest had checked-in. I went to check on the situation and was told by my friend that there are several staff handling our package. So I went back to the same sofa corner and waited for another 30mins or so. Then my friend came and told us to go for lunch first at the cafe.

I found a nice space in the cafe and served by a waitress asking for our choice of food. She then explained to us some very confusing food vouchers entitlements that we are not aware of. She asked for the food vouchers which we do not have it. My friend told the waitress to check with the manager for the voucher - we did not received any vouchers or anything besides the map in a lanyard.

There came a man and claimed that he is the 'senior manager' of the resort. He asked if we are having some problems with the resort. I said yes we are having some big problems. Another friend asked him to imagine that how would he feel if he is the customer who had waited for rooms for hours but the request was passed around a few staff.
His words was ,'If you do not like this resort, you can always go to other hotels and we will refund you'. At this moment, all of us were extremely SHOCKED by his reply.
Two of my friends pulled him one side to discuss further.

After that, my friends came back and told us that we had our rooms and the 'Senior Manager' had realised that his staff had made some mistakes on our arrangement. He offered us some 'Foot Massage Vouchers' and persuade us that it will definitely be 'a place to heaven', we rejected the voucher and he did not want to take it back. we left it at the receptionist - No apology was given to us for your information.

I need to call up both the Harris Singapore & Jakarta office using my mobile phone to demand for an explanation. I had asked for the superior of the 'Senior Manager' however it seems that they are not available(Saturday). I left a message in both offices to the subordinates of the 'Senior Manager' and requested for an acknowledgement of my greivances via email by Saturday night - A check on Sunday night showed that both office did not acknowledge me.

Anyway, we had our lunch, check-into the hotel rooms however, there is something that is permanent in our mind - Are we going to enjoy the Harris after the commotion?

The key points:

1. We were not given any vouchers to go for lunch which the waitress asked for. - That means we had not check-in and get any of these vouchers
2. If there are no rooms available, the staff should inform us about the time to check-in so that we would not have to wait at the reception for so long.
3. My friend who organised this trip is embarrased in front of all his friends. It is supposed to be a short getaway for us to catch up. - That is why he pulled the 'Senior Manager' aside.
4. When the 'Senior Manager' asked what is our problem, did he investigate or check with his staffs before talking to us?
5. Is he listening to our problem?
5. If a 'senior manager' can tell a guest such things, would the rest of Harris be the same?

After all the commotion after 10mins check-in, we decided to seek other available resorts in batam and again my friend used his mobile phone to enquire. Fortunately for us, we manage to secure an alternative room.

We looked for the 'Senior Manager' and told him that we would like to take his offer not to stay in Harris. He agreed however, there was no proper documents given to us and mentioned that we have to claim it back at Singapore office. We left the Harris and headed to the booked hotel. Upon that, We don't feel good as the impression of this 'Senior Manager' seems not reliable for what he had claimed. What if he turned back his 'words'? My friend decided to go back to Harris and demand for a black-and-white. They came back with no outcome and does not want to bring this unhappiness to us.

Anyway, we had fun at the other resort - no regrets for choosing it.

The only consolation came when we are back in Singapore on Monday, when the Singapore office called to apologise to my friend for the unpleasant trip. It was followed by an email to address our complaints which is very professional.

How can I rate Harris after our experience? There seems to be no way to rate these factors -price, service, quality, food, activities.

So, consider your choice.

  • Liked — The service skills that the hotel staff possess.
  • Disliked — Makes my mind and energy worked very hard.
  • Stayed October 2008, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed October 7, 2008

I had stayed there twice and I'm still looking forward to return to Harris in the near future. The staff were helpful and cheerful. And they always serve you with a smile. The spa packages are cheap and worth every penny spent. I got a deluxe room with a great pool view and it comes with a 3 hr spa treatment for 2. This deal also inludes ferry transfer, lunch and breakfast. I couldnt get any cheaper than this... The rooms were clean and spacious and the suites were great too... They have plenty activities too, bowling, karaoke, soft gun, archery, water sports... And if you have kids, they have a Dino club for them so you can fully enjoy your holidays without your kids around...

  • Liked — The spa
  • Stayed October 2008, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed October 5, 2008

My girlfriend and I were spending our 2nd year anniversary over at Harris. The spa experience was very good, considering that this is the first time I tried out the body scrub and aromatherapy massage as part of the spa package.

But actually, what stands out the most is that the hotel staff are very friendly and helpful. One of the managers over there, by the name of Vincent Gunawan, is one worth mentioning. Having known that we are spending our 2nd year anniversary over here, he tried to make our stay more unforgettable by volunteering to give us priority to upgrade to a bigger Cabana room for the 2nd night. He went out-of-the-way to ensure that we are able to get the 1st Cabana room available. But we eventually rejected his offer as the Cabana available was a bit far away from the hotel lobby, cafe and swimming pool area. Regardless, I applaud his services.

Vincent Gunawan also came to talk to us a few times during our stay and asked whether our stay was ok so far. He also helped to recommend some of the nice dishes in the hotel cafe. As part of our anniversary gift, he even provided us with some hotel souvenirs. What a surprise!

My girlfriend and I enjoyed the satay sauce that the hotel cafe provided as part of the satay set that we ordered. Not only did it tasted very different from normal satay sauces that we had eaten, it was also spicier. Vincent then came along and during our short conversation, we mentioned that we liked the satay sauce very much. What he did later was really unexpected. He started telling us what the main ingredients of the sauce were, before he went into the kitchen and came back with the satay sauce in a butter-like form. He told us that we can have it. and also told us that we only need to take a small portion of it and mix it with hot water and the satay sauce will be formed. What else can I say? Great service!

My girlfriend and I are looking forward to going over again for a short trip whenever we can.

Stayed September 2008
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Additional Information about HARRIS Resort Batam Waterfront

Address: Jl. KH. Ahmad Dahlan | Marina Waterfront City, Sekupang, Riau Islands Province 29422, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Sekupang
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Sekupang
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — HARRIS Resort Batam Waterfront 3.5*
Number of rooms: 308
Official Description (provided by the hotel):
A friendly resort facing the strait of Singapore and the sea view with spacious accommodation and giant free form swimming pool. Strategic destination and a perfect vacation spot for couples, families or business purposes. With 308 rooms and suites including 20 cabanas, this hotel has the largest number of room provided in Funky and Trendy Wing.Harris Funky will cater the needs of your most discerning family member while easily keeping the whole group occupied and satisfied. Harris Trendy has the newest and trendiest all inclusive concepts, reserved exclusively for couples and singles . Asia's one of its kind, an all inclusive concept welcomes couples and singles to experience carefree days and endless irresistible nights in Batam. The atmosphere allows event the most conventional of guest to throw caution-to-the-wind and experience life like never before. Located just 40 minutes away from Harbourfront Center Singapore, Harris Resort Batam try to persuade its guests to linger with a plethora of water sports & indoor entertainment in the form of a ten-lane bowling alley, Squash & billiards, ATV , Jet Ski, Flying Fox or sea sport activities. Soothe the muscles with one of our treatments at the spa, foot reflexology facilities or head to the giant free-form pool. The H-Spa an oasis of calm and serenity with breathtaking sea views and sunset in the afternoon, provide Harris Fans with a haven to luxuriate and pamper themselves with a selection of Body and Facial treatments masterfully executed by highly trained therapists. Two outlets to ease hunger pains are available by providing Indonesian, Asian and Western cuisines. ... more   less 
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Also Known As:
Harris Resort Batam Waterfront Hotel Batam
Batam Harris Hotel

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