Stayed at Harris Batam from 12-15 th October. We had booked on the internet and recieved a total bill of 198 sing dollars for three nights stay . Upon check in we were told there had been a mistake and our bill went up from 198 sing to 250 Sing!!!!!. We were expected to pay 20 dollars for breakfast on top of a charge of 98 dollars per room. We had booked the super deal package and obviously it was not a super deal at all. My husband and I were fuming that after we had a written confirmation for a price of 198 sing dollars for three nights that they would honor this. They did not.
We told the staff that we did not want breakfast charged at 10 sing dollars per person and we would do without.
We never saw the manager or deputy manager once in our three nights at Harris. Where were they? we heard so much about the manager welcoming guests, well where the heck was he???
Our room was fine until we lay on the bed and discovered a dry blood stain on our sheet. I felt sick when I saw this. Wjhy would staff put a stained bedsheet on a bed knowing customers will see it?
We went into the D Lounge for drinks and to listen to the band only to find that it had been taken over by a very loud Singaporean man and his possy. He was so embarrasing. He took over the singers microphone, as well as the guitar and drums. He was very embarrassing and twice as annoying. The band were very patient in putting up with this clown of a man. He was so loud and extremely annoying and should bear in mind that other guests do not want to listen to his awful warbling along with his wife and her friends line dancing and making fools of themselves. They would not give up at all.
This was our third trip to Harris and the staff could not be less interested in welcoming returning guests as they had no clue. I really doubt we would return to Harris resort Batam again because of our last experience there.
The Japanese/Korean restaurant is very expensive and the service is rubbish. The staff are incompetent and do not know what service is apart from standing in the doorway sniggering at customers, very rude.
As a couple of previous posters mentioned also that they were not happy with Harris Resort Batam this may be a wake up call for the management to do something about it and maybe try putting in the odd appearance for the guests now and again instead of not at all.
Very dissapointed with our third stay at Harris and will look elsewhere next month.
- Official Description (provided by the hotel):
- A friendly resort facing the strait of Singapore and the sea view with spacious accommodation and giant free form swimming pool. Strategic destination and a perfect vacation spot for couples, families or business purposes. With 308 rooms and suites including 20 cabanas, this hotel has the largest number of room provided in Funky and Trendy Wing.Harris Funky will cater the needs of your most discerning family member while easily keeping the whole group occupied and satisfied. Harris Trendy has the newest and trendiest all inclusive concepts, reserved exclusively for couples and singles . Asia's one of its kind, an all inclusive concept welcomes couples and singles to experience carefree days and endless irresistible nights in Batam. The atmosphere allows event the most conventional of guest to throw caution-to-the-wind and experience life like never before. Located just 40 minutes away from Harbourfront Center Singapore, Harris Resort Batam try to persuade its guests to linger with a plethora of water sports & indoor entertainment in the form of a ten-lane bowling alley, Squash & billiards, ATV , Jet Ski, Flying Fox or sea sport activities. Soothe the muscles with one of our treatments at the spa, foot reflexology facilities or head to the giant free-form pool. The H-Spa an oasis of calm and serenity with breathtaking sea views and sunset in the afternoon, provide Harris Fans with a haven to luxuriate and pamper themselves with a selection of Body and Facial treatments masterfully executed by highly trained therapists. Two outlets to ease hunger pains are available by providing Indonesian, Asian and Western cuisines. ... more less
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- Also Known As:
- Harris Resort Batam Waterfront Hotel Batam
- Batam Harris Hotel