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“Best value for money” 5 of 5 stars
Review of Holiday Inn Resort Batam

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Holiday Inn Resort Batam
3.5 of 5 Hotel   |   Waterfront City, Sekupang, Riau Islands Province 29422, Indonesia   |  
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Ranked #1 of 3 Hotels in Sekupang
Singapore, null, Singapore
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Best value for money”
5 of 5 stars Reviewed November 5, 2013 via mobile

We stayed in this hotel thru a promotion that we got in groupon.sg. I dont expect much for the package that we got is cheap and very affordable but as soon as we got to the hotel I was so impressed how cheap their hotel is but the service was over the top high quality. We were given a 2 bedroom suite for 4 pax the room is gorgeous with 2 bedrooms,the living room is huge that a family of 6 to 8 pax can fit in. The room design is very pretty and updated. The service is very fast and efficient and the breakfast that they are serving would roughly cosy $55 sgd here in Singapore but in Holiday inn batam Indonesia I think that $55sgd is already the cost of the room with inclusive breakfast and wifi already. That is why I always recommend this hotel to my friends who wants a short getaway from work here in singapore. The location is quitr far from the town proper but its worth the travel for its peacefullness away from the chaos in the city. Simply the best.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, November 6, 2013
Dear guest, thank you so much for this wonderful review and declaring us as "Simply the best". This encourages us even more to improve all our services so that during your next visit we continue to be your best choice in Batam. We are also very pleased that you are recommending us to all your friends. Terima Kasih for being a patron of Holiday Inn Resort Batam.

Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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435 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Any
English first
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 29, 2013

The service staffs were helpful and patience with our requests. The swimming pool was awesomw. Surroundings great for family getaway with a free bus down to Nagoya Hill Mall. Wide spread of buffet breakfast. They had a great family room equip with billiard table and WII games. My family simply loves the big spacious room. Would love to return another time.

Room Tip: Suites facing the seaside was beathtaking.
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, November 1, 2013
Dear guest, thank you very much for taking the time to post your review. Your feedback has been shared already with the entire team especially due to your staff commendations. We are also very much pleased to read that our pool area was providing you with an "awesome" experience. The entire team is looking forward welcoming you back very soon.

Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 25, 2013

A great place for a family outing for children with small toddlers ranging from 2-5years old. My kids throughly enjoyed the pools. I checked in on a weekday and checkout on Saturday so I received my rooms very fast. The room standard was good as everything was clean and tidy. I was impressed with the greenery and relax mood of the resort.

Food was rather expensive and not too good for my taste bud, so i head out across the street, about 5 mins walk to some shop houses to grab some local cuisine. Those were local authentic cuisines and we thoroughly enjoyed it for a very reasonable price! The hotel breakfast buffet was great as the spread was reasonable covering local and international spread. They even have cartoon culinary for the kids!

They have shuttle bus service to near-by shopping centre....nothing great there ...a normal walkabout will just be fine as we are not really into shopping.

Upon checking out of Saturday morning, it was chaos in the lobby as big groups check-in and was waiting for their rooms. Advise to avoid weekends or long holidays, unless you don`t mind waiting and hassling with the crowd for the facilities.

Room Tip: Try asking for a non-smoking room for families with kids unless you want to enjoy the stench of ciga...
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, October 28, 2013
Dear guest, thank you very much for your wonderful comment posted here on Tripadvisor. As Holiday Inn is very much looking after the children we are especially happy to read that your kids have enjoyed all our facilities and in particular the pool. Just for your information the hotel is also offering Family Suites where the second bedroom is arranged as a children play area. This might be interesting for your next visit. Once again thank you very much and we are looking forward welcoming you back very soon.

Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 21, 2013

It's my second time stays for birthday. The first experience was really good, nothing for me to complaint about.
But I guess, I expect the second time will be same, in the end I was so disappointed.

< FIRST INCIDENT - LAND TRANSFER WAS LATE. >
Booked for land transport in advance at 11:00am.
Bus only came at 11:30am! We still thought that we missed the bus..
Nearly took cab over to hotel which is not cheap at all.
Luckily we waited~

< COUNTER STAFF WASN'T FRIENDLY AND DIFFICULTIES IN COMMUNICATIONS. >
Ask some simple questions but staffs don't seem to understand.
The previous time, staffs have no problems in understanding our questions and needs.

< NO MORE WIFI CONNECTION IN THE ROOM. >
Connection of wifi wasn't available in room anymore.
Only available for some members.

< STAFF WASN'T FRIENDLY AT ALL. >
We were playing at the swimming pool and saw one group of people used the "beach bed" as float in the pool.
So we did the same and we put it back to the floor after using it.
One the staff came over and asked us where we took it from, we told him.
We still have not complete our sentences and he staff just walked away.
There are no rules about this so we thought it was okay with it but still..
Please let your guests complete their sentences before walking away!


< Games Room >
On the eve of my Birthday, went to Games room to celebrate my birthday.
Games room close at 12PM but we went there at 10PM, the room was already closed.
Requested to open up the room for us to celebrate my birthday and at 11:50AM, staff came in to ask us to leave as they need to lock the room.


< Overall >
I won't be staying at Holiday Inn Resort Batam for the third time.
They gave me so much of disappointment on my birthday day week..

  • Stayed October 2013, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, October 25, 2013
Dear guest, I am very sorry that the hotel was not able to fulfil your expectations for your second stay and hence your could not enjoy your birthday with us. Please be assured that we will discuss your comments thoroughly with the entire team so that recurrences can be avoided. Wireless internet is available throughout the entire hotel but it will be charged in the guest rooms. For Elite IHG Rewards Club members the internet access is complimentary. Thank you very much for addressing your experiences which will assist us to improve all services.

Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 18, 2013

Stayed here for 3 nights.arrived at 1.30pm.front desk said room was not ready.told us to wait.we had a 5 month old baby with us,3.30pm room still not ready.after waiting,they finally gave us a room.
Emailed them prior to arriving for a smoking room and a baby cot.
Room given was on a non smoking floor.no baby cot..the whole resort only had 2 baby cots as told by their staff.and both were being used.we got one the next day.

The room was big and spacious.a little run down.but it was clean.
Food was ok, breakfast was ok.the thai food was average.
Took the shuttle from hotel to nagoya mall. about 30 min.
Swimming pool was good.my eldest enjoyed swimming.
Overall its a nice place away from the city.


Stayed September 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, October 25, 2013
Dear guest, thank you very much for taking the time to post your review and we are glad to hear that your family enjoyed the stay. We will also check with our colleagues why we missed to provide you with a smoking room for your family stay. Please be assured that we have more than 2 baby cots in our hotel as the majority of our guests come with families. We are looking forward welcoming you back very soon.

Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth Australia
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 16, 2013

Having just stayed one night on business it probably clouded my judgement. Its not too far from the ferry from the World Trade Centre in Singapore. A taxi to the hotel only takes 15 minutes at the most. Its a large dominant hotel on its own close to the inlet. Very popular with week end visitors from Singapore and expat waorkers. Even the standard rooms are large some with separate lounges overlooking the central pool area.. Non smoking rooms are at a premium. The hotel is not situated in a not very salubrious part of Batam though its not too far by taxi to Nagoya and the golf courses. Across the road is a selection of fairly down market bars and cafe's not a place to take the family but ok if you are just after a boys night out. In daylight the bar area is fairly run down and past its best. Restaurant in the hotel is good with reasonable prices. Service as always is attentive. The central pool area is safe for kids although when I was staying there was no lifeguard on duty. There are many expat workers staying there working at the various ship yards that dot the area and the big McDermotts construction yard. For a short stay on business it is reasonable but considering the availability of good accommodation just across the Strait in Singapore I would not include this hotel as a place to stay on a family holiday..

Room Tip: Ask for a non smoking room well in advance as they are at a premium.
See more room tips
  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, October 25, 2013
Dear guest, thank you very much for your great comments about our wonderful resort. Indeed a lot of guests are commending on our room size as even the standard rooms are bigger than usual ones. The majority of our rooms are suites though to suit especially family stays over the weekends. Please apologize the inconvenience with the premium as apparently it has not been explained properly by us. If the room change is within the booked room category a surcharge is not applying. Only for the next higher room category obviously a supplement would be charged. Once again thank you for taking the time to give us your feedback and we are looking forward welcoming you back very soon.

Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
54 reviews 54 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed October 9, 2013 via mobile

Our stay was some time back but could still recall...

We booked a one night stay at the 1 bedroom suite. The room is huge, with a separate living room and pantry. The room looks old though. The hotel location is just 5 mins from the nearest jetty, but far from Batam Centre. The hotel, however, provide transport services which are safe and reliable. They also have free shuttle to the jetty for guests.

The pool and children play corner is nice for families. Breakfast is so-so.

Overall, may consider going back again, if not for its location.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, October 11, 2013
Dear guest, thank you very much for taking the time to post your review. We are currently in the planning stage for a soft refurbishment so that you will experience a new product in the near future. Especially we are happy that you have enjoyed our various family and fun facilities. We hope to welcome you back very soon.

Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Batam

Address: Waterfront City, Sekupang, Riau Islands Province 29422, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Sekupang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Sekupang
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Resort Batam 3.5*
Number of rooms: 275
Official Description (provided by the hotel):
The Holiday Inn Resort Batam is the only all suite luxury accommodation in Batam. Ideally situated just minutes away from the Waterfront City and Sekupang Ferry Terminals and a short ferry ride from Singapore. The ultimate height of pleasure comes in the form of our award-winning Tea Tree Spa. Sooth your mind and body with a selection of signature spa packages at one of 14 spacious Balinese-styled couple villas or individual treatment rooms. Spread across 3.4 hectares of open space and lush greenery, each of our 235 premium suites features a private balcony and guests can choose from spacious one or two bedroom suites, all elegantly furnished and equipped to provide unmatched comfort. When it comes to leisurely activities, guests of all walks of life are spoilt for choice at the Holiday Inn Resort Batam. The Panda Kids Club offers families a real treat. Our selection of six restaurants and bars, offers a variety of cuisines from around the world. For the business traveller, the Resort's multi-functional Meeting rooms complete with a variety of options for corporate meetings, functions, and events, supported by 24-hour business centre and a dedicated concierge. Whether you are a family with children or a corporation with a team of employees, the Holiday Inn Resort Batam has the facilities and activities to ensure that your trip is one you will never regret making. Come experience world-class hospitality infused with traditional Indonesian island charm! ... more   less 
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Also Known As:
Holiday Inn Batam Hotel Batam
Batam Holiday Inn

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