It's my second time stays for birthday. The first experience was really good, nothing for me to complaint about.
But I guess, I expect the second time will be same, in the end I was so disappointed.
< FIRST INCIDENT - LAND TRANSFER WAS LATE. >
Booked for land transport in advance at 11:00am.
Bus only came at 11:30am! We still thought that we missed the bus..
Nearly took cab over to hotel which is not cheap at all.
Luckily we waited~
< COUNTER STAFF WASN'T FRIENDLY AND DIFFICULTIES IN COMMUNICATIONS. >
Ask some simple questions but staffs don't seem to understand.
The previous time, staffs have no problems in understanding our questions and needs.
< NO MORE WIFI CONNECTION IN THE ROOM. >
Connection of wifi wasn't available in room anymore.
Only available for some members.
< STAFF WASN'T FRIENDLY AT ALL. >
We were playing at the swimming pool and saw one group of people used the "beach bed" as float in the pool.
So we did the same and we put it back to the floor after using it.
One the staff came over and asked us where we took it from, we told him.
We still have not complete our sentences and he staff just walked away.
There are no rules about this so we thought it was okay with it but still..
Please let your guests complete their sentences before walking away!
< Games Room >
On the eve of my Birthday, went to Games room to celebrate my birthday.
Games room close at 12PM but we went there at 10PM, the room was already closed.
Requested to open up the room for us to celebrate my birthday and at 11:50AM, staff came in to ask us to leave as they need to lock the room.
< Overall >
I won't be staying at Holiday Inn Resort Batam for the third time.
They gave me so much of disappointment on my birthday day week..
- Official Description (provided by the hotel):
- The Holiday Inn Resort Batam is the only all suite luxury accommodation in Batam. Ideally situated just minutes away from the Waterfront City and Sekupang Ferry Terminals and a short ferry ride from Singapore. The ultimate height of pleasure comes in the form of our award-winning Tea Tree Spa. Sooth your mind and body with a selection of signature spa packages at one of 14 spacious Balinese-styled couple villas or individual treatment rooms. Spread across 3.4 hectares of open space and lush greenery, each of our 235 premium suites features a private balcony and guests can choose from spacious one or two bedroom suites, all elegantly furnished and equipped to provide unmatched comfort. When it comes to leisurely activities, guests of all walks of life are spoilt for choice at the Holiday Inn Resort Batam. The Panda Kids Club offers families a real treat. Our selection of six restaurants and bars, offers a variety of cuisines from around the world. For the business traveller, the Resort's multi-functional Meeting rooms complete with a variety of options for corporate meetings, functions, and events, supported by 24-hour business centre and a dedicated concierge. Whether you are a family with children or a corporation with a team of employees, the Holiday Inn Resort Batam has the facilities and activities to ensure that your trip is one you will never regret making. Come experience world-class hospitality infused with traditional Indonesian island charm! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Batam Hotel Batam
- Batam Holiday Inn