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“Average.” 3 of 5 stars
Review of Holiday Inn Resort Batam

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Holiday Inn Resort Batam
3.5 of 5 Hotel   |   Waterfront City, Sekupang, Riau Islands Province 29422, Indonesia   |  
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Ranked #1 of 3 Hotels in Sekupang
Singapore
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
“Average.”
3 of 5 stars Reviewed October 18, 2013

Stayed here for 3 nights.arrived at 1.30pm.front desk said room was not ready.told us to wait.we had a 5 month old baby with us,3.30pm room still not ready.after waiting,they finally gave us a room.
Emailed them prior to arriving for a smoking room and a baby cot.
Room given was on a non smoking floor.no baby cot..the whole resort only had 2 baby cots as told by their staff.and both were being used.we got one the next day.

The room was big and spacious.a little run down.but it was clean.
Food was ok, breakfast was ok.the thai food was average.
Took the shuttle from hotel to nagoya mall. about 30 min.
Swimming pool was good.my eldest enjoyed swimming.
Overall its a nice place away from the city.


Stayed September 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, October 25, 2013
Dear guest, thank you very much for taking the time to post your review and we are glad to hear that your family enjoyed the stay. We will also check with our colleagues why we missed to provide you with a smoking room for your family stay. Please be assured that we have more than 2 baby cots in our hotel as the majority of our guests come with families. We are looking forward welcoming you back very soon.

Stay Relaxed!

Frank Schoenherr
General Manager
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479 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Any
English first
Perth Australia
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 16, 2013

Having just stayed one night on business it probably clouded my judgement. Its not too far from the ferry from the World Trade Centre in Singapore. A taxi to the hotel only takes 15 minutes at the most. Its a large dominant hotel on its own close to the inlet. Very popular with week end visitors from Singapore and expat waorkers. Even the standard rooms are large some with separate lounges overlooking the central pool area.. Non smoking rooms are at a premium. The hotel is not situated in a not very salubrious part of Batam though its not too far by taxi to Nagoya and the golf courses. Across the road is a selection of fairly down market bars and cafe's not a place to take the family but ok if you are just after a boys night out. In daylight the bar area is fairly run down and past its best. Restaurant in the hotel is good with reasonable prices. Service as always is attentive. The central pool area is safe for kids although when I was staying there was no lifeguard on duty. There are many expat workers staying there working at the various ship yards that dot the area and the big McDermotts construction yard. For a short stay on business it is reasonable but considering the availability of good accommodation just across the Strait in Singapore I would not include this hotel as a place to stay on a family holiday..

Room Tip: Ask for a non smoking room well in advance as they are at a premium.
See more room tips
  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, October 25, 2013
Dear guest, thank you very much for your great comments about our wonderful resort. Indeed a lot of guests are commending on our room size as even the standard rooms are bigger than usual ones. The majority of our rooms are suites though to suit especially family stays over the weekends. Please apologize the inconvenience with the premium as apparently it has not been explained properly by us. If the room change is within the booked room category a surcharge is not applying. Only for the next higher room category obviously a supplement would be charged. Once again thank you for taking the time to give us your feedback and we are looking forward welcoming you back very soon.

Stay Relaxed!

Frank Schoenherr
General Manager
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Top Contributor
57 reviews 57 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed October 9, 2013

Our stay was some time back but could still recall...

We booked a one night stay at the 1 bedroom suite. The room is huge, with a separate living room and pantry. The room looks old though. The hotel location is just 5 mins from the nearest jetty, but far from Batam Centre. The hotel, however, provide transport services which are safe and reliable. They also have free shuttle to the jetty for guests.

The pool and children play corner is nice for families. Breakfast is so-so.

Overall, may consider going back again, if not for its location.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, October 11, 2013
Dear guest, thank you very much for taking the time to post your review. We are currently in the planning stage for a soft refurbishment so that you will experience a new product in the near future. Especially we are happy that you have enjoyed our various family and fun facilities. We hope to welcome you back very soon.

Stay Relaxed!

Frank Schoenherr
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
138 reviews 138 reviews
40 hotel reviews
Reviews in 55 cities Reviews in 55 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed October 6, 2013

I booked 4 rooms at the Holiday Inn Batam for a family getaway during the recent Hari Raya holidays.

It took forever to check-in and the elevator buttons were broken but nobody came to fix it despite severals calls to the frontdesk. Meals took forever to arrive and service was off. Oh, and housekeeping seemed to be missing or very very late.

The rooms however were awesome and fantastic value for money. And the pool and playgrounds were fantastic for the kids as well.

I would probably come back - the staff did seem to be trying their best. Perhaps they were short-staffed due to the holidays.

Room Tip: Ask for a room that's further away from the reception
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, October 6, 2013
Dear guest, thank you very much for taking the time to post your review. Yes indeed it has been a very busy Hari Raya weekend and we apologize for the inconveniences caused during that stay. However also reading through the other comments for that weekend I believe the team did a tremendous job in satisfying all guest needs. Please be assured that we will look again though all preparations for such high occupancy dates so that these services lapses are not re-occurring. We certainly hope to welcome you back very soon.

Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed October 3, 2013

As a wheelchair user and travelling with s 1 year old baby, the hotel was very accommodating. The room was specious, clean with a baby cot. The staff were so helpful and friendly.... Smiles all around. It felt like we were at home. Very nice place to relax, lovely clean swimming pool which our 1 year didn't want to keep away from. Not much to do outside of the hotel but you can always catch a free ride to the mall . Food very good but quite expensive especially the shop. The Gm Frank is a great guy and his staff Adit, Rere, Shinin, Eddy, Emex and John were particularly helpful. Other staff who's names we have forgotten were also great. We recommend this Hotel above all others in the area.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, October 6, 2013
Dear guest, thank you so much for that great review which I am glad to share with the entire team on a Monday morning. A great start for another week of new guests in our wonderful resort. Especially I am pleased that your baby felt in love with this place. Holiday Inn is known for the Kids Stay & Eat Free program as these are our future guests. The entire team is looking forward welcoming you back very soon.

Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 25, 2013

It was a weekend getaway for both myself and my husband, joined later by several other family members. Tea Tree Spa was the highlight of our stay. The Balinese setting was serene and the massage treatments were amazingly indulgent.
It must be the slow season as the hotel was extremely quiet but we were happy to have the pools all to ourselves. The breakfast spread was varied and delicious. Staff were attentive to our needs, with smiles throughout the stay. We had in-room dining (nasi bakar was a good local sampler) and dinner at the Thai restaurant and both were pleasing experiences.
There's practically nothing nearby in the way of shopping or sight-seeing but that's why we chose this hotel in the first place, to be away from it all. Exactly what we needed.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, September 30, 2013
Dear guest, thank you so much for your nice comments. We are happy that our hotel could provide you with a relaxed place "away from all the hustle and bustle". Please be ensured that your review has been shared already with the team and in particular with our Tea Tree Spa and Terrace Cafe. The entire team is looking forward welcoming you back very soon.

Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Top Contributor
121 reviews 121 reviews
37 hotel reviews
Reviews in 35 cities Reviews in 35 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed September 21, 2013 via mobile

Booked late, arrived early & was picked up, 20 mins drive to hotel from Sekupang
Friendly driver, checked in was a bit slow but managed to get a room at 12
Booked the 2pm shuttle to Nagoya mall, had lunch at the hotel cafe & was good w/nasi Bakar, Ayam penyet
Room size was huge & clean, more like a condo style feeling
Tried the tea tree Spa & was great , dinner was at the teppanyaki rest
Had the set for 2 , Rp 880,000++ delicious meal include lobster, chewy scallops , tenderloin garlic fried rice was very tasty, highly recommended this place 1-2 nights just to get far away the usual sights in your home country

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, September 24, 2013
Dear guest, thank you very much for posting your review and the excellent comment, especially about our driver. A lot of guests are commending on the "oasis" feeling when staying with us, as it gives them a great place to relax. We are looking forward welcoming you back for your next "getting far away" in the near future.

Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Batam

Address: Waterfront City, Sekupang, Riau Islands Province 29422, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Sekupang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Sekupang
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Resort Batam 3.5*
Number of rooms: 275
Official Description (provided by the hotel):
The Holiday Inn Resort Batam is the only all suite luxury accommodation in Batam. Ideally situated just minutes away from the Waterfront City and Sekupang Ferry Terminals and a short ferry ride from Singapore. The ultimate height of pleasure comes in the form of our award-winning Tea Tree Spa. Sooth your mind and body with a selection of signature spa packages at one of 14 spacious Balinese-styled couple villas or individual treatment rooms. Spread across 3.4 hectares of open space and lush greenery, each of our 235 premium suites features a private balcony and guests can choose from spacious one or two bedroom suites, all elegantly furnished and equipped to provide unmatched comfort. When it comes to leisurely activities, guests of all walks of life are spoilt for choice at the Holiday Inn Resort Batam. The Panda Kids Club offers families a real treat. Our selection of six restaurants and bars, offers a variety of cuisines from around the world. For the business traveller, the Resort's multi-functional Meeting rooms complete with a variety of options for corporate meetings, functions, and events, supported by 24-hour business centre and a dedicated concierge. Whether you are a family with children or a corporation with a team of employees, the Holiday Inn Resort Batam has the facilities and activities to ensure that your trip is one you will never regret making. Come experience world-class hospitality infused with traditional Indonesian island charm! ... more   less 
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Also Known As:
Holiday Inn Batam Hotel Batam
Batam Holiday Inn

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