Free shuttle from ferry terminal to the resort and a welcome drink. We were upgraded to a 2 bedroom suite (just the two of us), which was great. Staff service was excellent and they were very attentive to our needs. Requested for a wine bucket & ice as we brought wine back to the resort. Staff came up with the bucket shortly and even wrapped the wine glasses with cling wrap. We were impressed with their excellent service and attention to details. However when we went back to our room at night, we were shocked to see one of the staff and a technician fixing the door in our suite. Very much caught us by surprise. They only left after half an hour which we felt disturbed as we couldn’t have our privacy. Perhaps, they could have informed us or request for permission before carrying out this job. Large bed, however could spot a few stains on the covers. We also requested for turn down service through email but was not provided although it has been agreed to us. Wifi isn’t provided in the rooms either, we had to pay about $1.50/hour for access to wifi which we felt could be done better considering the fact that there is free wifi in the public areas such as restaurants and lobby. Resort location is also pretty far from the shopping malls (approx 40mins ride) and there is nothing much to do in that area. Overall, it has been an enjoyable experience there. Well trained staff who sincerely want to serve & help. Walked past the pool & many restaurants surrounding it, but what caught my attention was the jap teppanyaki restaurant – open kitchen concept. Wanted to try it but it closes early at 10. The resort also has spa and massage facilities behind the pool. Very well decorated and interesting concept, we will definitely come back again to try it one day.
- Official Description (provided by the hotel):
- The Holiday Inn Resort Batam is the only all suite luxury accommodation in Batam. Ideally situated just minutes away from the Waterfront City and Sekupang Ferry Terminals and a short ferry ride from Singapore. The ultimate height of pleasure comes in the form of our award-winning Tea Tree Spa. Sooth your mind and body with a selection of signature spa packages at one of 14 spacious Balinese-styled couple villas or individual treatment rooms. Spread across 3.4 hectares of open space and lush greenery, each of our 235 premium suites features a private balcony and guests can choose from spacious one or two bedroom suites, all elegantly furnished and equipped to provide unmatched comfort. When it comes to leisurely activities, guests of all walks of life are spoilt for choice at the Holiday Inn Resort Batam. The Panda Kids Club offers families a real treat. Our selection of six restaurants and bars, offers a variety of cuisines from around the world. For the business traveller, the Resort's multi-functional Meeting rooms complete with a variety of options for corporate meetings, functions, and events, supported by 24-hour business centre and a dedicated concierge. Whether you are a family with children or a corporation with a team of employees, the Holiday Inn Resort Batam has the facilities and activities to ensure that your trip is one you will never regret making. Come experience world-class hospitality infused with traditional Indonesian island charm! ... more less
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- Also Known As:
- Holiday Inn Batam Hotel Batam
- Batam Holiday Inn