Me and my hubby went to Holiday Inn 8 yrs ago. We had a great time n service was great too. So, based on our good experience,we decided to bring our whole family,14 of us in total to stay during the Chinese New Year long break. Shuttle service from ferry terminal was a breeze and smooth. No waiting time which was a good start to our vacation. I thought.
Once we reached, my whole perception changed. Due to some gathering for some cultural group, the lobby was filled with tables n chairs. No sofa or couch to sit while waiting. Check in took quite a while. After check in, nobody guided us to our block n rooms, we had to find our own way. The staff had difficulty understanding English n even Malay. I asked for a nonslip mat for the bath tub(which i thought is a standard thing for all hotel toilets) n the staff came with towels! When we asked for the complimentary drinking water at night, no one came. The next morning,we had to call n ask again. We asked for mugs, it didnt come promptly,it only came after we left our room to go to our next family room and got a shock to see that the housekeeping just entered our room n placed the mugs inside. Is that how you respect your guests' privacy?They also didnt clear food trays outside the rooms promptly until trails of ants appeared.
The food was totally horrible and pricey! We ordered Ayam Bakar n the chicken tasted like its been kept for days!The kids club was pathetic too. When we came in, the staff just disappeared. n never come back. no activities at all for the kids. Clearly, this hotel cant cope with the big crowd that they were having during that period. I suggest either they hire more staff or dont accept too many guests. Theres no hospitality at all. Such a disappointment from a famous chain of hotels. Never will I stay in this hotel anymore. The standard has clearly dropped so low.
- Official Description (provided by the hotel):
- The Holiday Inn Resort Batam is the only all suite luxury accommodation in Batam. Ideally situated just minutes away from the Waterfront City and Sekupang Ferry Terminals and a short ferry ride from Singapore. The ultimate height of pleasure comes in the form of our award-winning Tea Tree Spa. Sooth your mind and body with a selection of signature spa packages at one of 14 spacious Balinese-styled couple villas or individual treatment rooms. Spread across 3.4 hectares of open space and lush greenery, each of our 235 premium suites features a private balcony and guests can choose from spacious one or two bedroom suites, all elegantly furnished and equipped to provide unmatched comfort. When it comes to leisurely activities, guests of all walks of life are spoilt for choice at the Holiday Inn Resort Batam. The Panda Kids Club offers families a real treat. Our selection of six restaurants and bars, offers a variety of cuisines from around the world. For the business traveller, the Resort's multi-functional Meeting rooms complete with a variety of options for corporate meetings, functions, and events, supported by 24-hour business centre and a dedicated concierge. Whether you are a family with children or a corporation with a team of employees, the Holiday Inn Resort Batam has the facilities and activities to ensure that your trip is one you will never regret making. Come experience world-class hospitality infused with traditional Indonesian island charm! ... more less
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- Also Known As:
- Holiday Inn Batam Hotel Batam
- Batam Holiday Inn