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“great resort and spa services” 4 of 5 stars
Review of Holiday Inn Resort Batam

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Holiday Inn Resort Batam
3.5 of 5 Hotel   |   Waterfront City, Sekupang, Riau Islands Province 29422, Indonesia   |  
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Ranked #1 of 3 Hotels in Sekupang
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“great resort and spa services”
4 of 5 stars Reviewed January 10, 2013

We have tried several hotels/resorts in Batam and always end up returning to Holiday Inn. The resort is approximately 5 min drive from the waterfront ferry terminal.

Experiences at this hotel have always been consistently good. The staff are friendly and attentive. The bedroom suite is spacious and clean. They offer complimentary shuttle service (to and fro) the town, but you need to book fast due to limited seats available.

Spa treatments at the Tea Tree Spa are excellent and we make it a point to visit the spa every time we are there.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, January 17, 2013
Dear guest, thanks for this wonderful feedback which we are glad to share with the team. As you mentioned although we are not located in the city center a lot of guests are commending the resort feeling while staying with us. We are pleased that you experienced our famous Tea Tree Spa where we are currently working on several new promotions. It will be our pleasure to welcome you again in our Holiday Inn Resort Batam.

Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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442 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
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English first
Birmingham
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 6, 2013

From being met at the Waterfront City by the hotel minibus, to being greeted with fruit juice at the check-in desk, to hitting my room took about 15mins. The staff were all extremely polite and attentive. From there it was a simple matter of booking my spa treatment and then stretching out by the pool until dinner time. It's a wonderfully relaxing place to be. I would recommend eating the local food that's available rather than the Western stuff - I had a burger which was OK but I don't go for the pork substitutes (turkey bacon, chicken sausage etc.) which makes up much of the menu. The nasi goreng and beef rending, on the other hand, were delicious. Paid a visit to the gym, which was functional but dated and could benefit from some new equipment. However, the highlight of the visit, as always, was the Tea Tree Spa, which is by the far the best spa I have visited, and is getting cheaper as the rupiah depreciates in value - I had a 'pool-side' 1h aromatherapy massage which cost 250k IDR (£16) on day 1 and a 2h treatment consisting of body scrub and 90-min massage in the spa on day 2 which cost 950k IDR (£60) (both prices exclusive of tax and service charge), and also got free use of the sauna and jacuzzi. The treatments themselves were fantastic and are the reason I keep coming back to this place. The bedroom was spotlessly clean and comfortable, Wi-fi reception was good (but not complementary) and there was a decent selection of TV channels to choose from. Business has evidently declined as it was not nearly as busy for a weekend as I remember it from 7-8 years ago, which I guess is partly because there are lots of new hotels on Batam and partly because of the closure of the adjacent casino a few years ago, but this remains a high-class hotel and the lack of crowds make it more enjoyable for those that still venture there.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, January 6, 2013
Dear guest, first of all a Happy New Year and all the best for 2013. Thank you as well for choosing our resort during your visit in Batam and the wonderful feedback which we are glad to share with our team. We hope the next time you come you will find time again to take advantage of all services our Tea Tree Spa is offering. Here we are working on several new promotions to come out soon. We hope to welcome you back very soon.

Stay Relaxed!

Frank Schoenherr
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 4, 2013 via mobile

Check in by FOA lady = WIKE.fast,friendly & attentive.
Room service = food is nice & delivery was fast
Swimming pool = huge & nice view
Thai restaurant = food is good but price a bit expensive
Lastly.... Sports bar to quiet maybe sound system not good enough.staff refuse to give plain ice water even when u order drinks there.only have bottle mineral water that is sure not free.come on dont tell me your tap water is not clean to drink.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, January 6, 2013
Dear guest, first of all a Happy New Year and thank you for this wonderful feedback which we are glad to share with the team and the individuals in particular. We also appreciate your comments regarding the ice water and unfortunately the tap water in Batam is not recommended for drinking. That is why we are not offering it. It will be our pleasure to welcome you again in our Holiday Inn Resort Batam.

Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 3, 2013

Year was 2000 when i was there and get a 2 room suite. With a kid which is barely a years old. Bring back the memories to my kids with not much changes when we went @ the day before New year eve.The food and the rooms is very reasonable(best to book online).The staff are polite and the necessities are upon available. The only worried is the safety when i could see some guest that are not belong to the hotel are wandering about.At 3 am in the morning can heard people stomping at upper floor. But overall i spent a good new year in my favourite resort in batam.Look forward to be back..

Room Tip: book online, not advisable to walk in might not get a room. or too xpensive.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, January 6, 2013
Dear guest, first of all a Happy New Year and for being a patron of our hotel. Thank you very much for choosing our resort during your visit in Batam and the wonderful feedback which we are glad to share with our team. We also appreciate your comments regarding the security, so that we can adjust all our security measures even more. With our lowest internet rate guarantee you can enjoy the best deals from our website www.holidayinnresorts.com. We hope to welcome you back very soon.

Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Netherlands
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed December 28, 2012

We used to come a lot to this resort for long weekends, at least a few times a year. After a break of 3 to 4 years, we returned for the first time again in October 2012. Initially, we were afraid that the resort and facilities may have deteriorated but we were pleasantly surprised to see that it hasn't really 'aged' since our last visit a few years ago. The downside is that it hasn't improve much either.

The positive aspects: nice, big swimming pool, spacious rooms with cooking facility and a living room, amazing traditional Balinese style spa, friendly staff, less than 5 min by car from Waterfront City ferry terminal, poolside BBQ buffet on Saturday nights are great, decent quality food, free shuttle bus to Nagoya Hill, aromatherapy diffuser available for use in room upon request, there's KTV, video game room and pool tables.

The less positive aspects: rooms have a musky smell and can be dusty, prices at the teppanyaki restaurant have increased by quite a bit and I'm not sure if the quality has made such a corresponding increase, it is quite far from Batam city (30-45 min by car) and Batu Ampar and there's not much to do in the vicinity of the resort, a la carte choices in the main restaurant are rather limited and food in the hotel is fairly pricey by Batam standard (do expect to pay Singapore restaurant prices).

All in all, this is still our favourite resort on Batam for a long weekend away. If you are in Batam for the cheap food and massages and shopping, then this resort may not be for you. But if you are like us, looking for a good spa experience, relaxing quiet stay and swimming or chilling by a nice pool, then I would definitely recommend this resort.

Room Tip: Ask for a high floor, pool-facing room. Block 3 is pretty good.
See more room tips
  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, December 31, 2012
Dear guest, thanks for this wonderful feedback which we are glad to share with the team. As you mentioned although we are not located in the city center a lot of guests are commending the resort feeling while staying with us. We are pleased that you also experienced the BBQ dinner and you might be pleased to hear that we are currently working on some new menu items which will come out shortly. The points regarding the room have been noted and already discussed with the team. It will be our pleasure to welcome you again in our Holiday Inn Resort Batam.

Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Top Contributor
87 reviews 87 reviews
31 hotel reviews
Reviews in 26 cities Reviews in 26 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed December 23, 2012

We have stayed in this hotel 5-6 times before. Each time, we are happy. While it it a little far from most amenities, there is a free shuttle, so do book early as it fills up quite fast. Maybe the hotel can consider having it more regularly so that we can have more things to do? We had a two- bedroom apt, so quite good for the kids. The last Renovation was supposed to be two years ago, so while clean, some spots look a little aged. The pool continues to be wonderful n a great draw. With the kids eat free prog, it is a wonderful family getaway place. The poolside BBQ was inviting, augmented by the minstrels which really create the ambience. Only prob is on Sunday night, the Chinese restaurant was closed! So, when we can't get out of the resort, food choice can be limiting. The spa was good, so overall, there was something for adults n kids. Best part is that for a 2-bedroom apt, it was not expensive.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, December 25, 2012
Dear guest, thanks for this wonderful feedback which we are glad to share with the team. As you mentioned although we are not located in the city center a lot of guests are commending the resort feeling while staying with us. We are pleased that you also experienced our Kids Stay and Eat Free program as this is one of the hallmarks of Holiday Inn. Thank you as well for sharing the comments regarding the Chinese restaurant and guest rooms which we will discuss with the team in detail. We are apologizing for the inconveniences this may have caused. It will be our pleasure to welcome you again in our Holiday Inn Resort Batam.

Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 19, 2012

Travelled with my daughter when she was 13 months old. We had a wonderful stay during that 4D3N. The room is big enough for my girl to run about. Free shuttle to Nogoya Hill, but sadly because it was Chinese New Year period, many shops are not open. Planning to stay again during next year Chinese New Year again.

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, December 22, 2012
Dear guest, thank you very much for your nice comments. Please be assured that these have been shared already with the team. If we can be again of any assistance with your booking for the upcoming Chinese New Year please do not hesitate to contact us. We are looking forward welcoming you back.

Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Batam

Address: Waterfront City, Sekupang, Riau Islands Province 29422, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Sekupang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Sekupang
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Resort Batam 3.5*
Number of rooms: 275
Official Description (provided by the hotel):
The Holiday Inn Resort Batam is the only all suite luxury accommodation in Batam. Ideally situated just minutes away from the Waterfront City and Sekupang Ferry Terminals and a short ferry ride from Singapore. The ultimate height of pleasure comes in the form of our award-winning Tea Tree Spa. Sooth your mind and body with a selection of signature spa packages at one of 14 spacious Balinese-styled couple villas or individual treatment rooms. Spread across 3.4 hectares of open space and lush greenery, each of our 235 premium suites features a private balcony and guests can choose from spacious one or two bedroom suites, all elegantly furnished and equipped to provide unmatched comfort. When it comes to leisurely activities, guests of all walks of life are spoilt for choice at the Holiday Inn Resort Batam. The Panda Kids Club offers families a real treat. Our selection of six restaurants and bars, offers a variety of cuisines from around the world. For the business traveller, the Resort's multi-functional Meeting rooms complete with a variety of options for corporate meetings, functions, and events, supported by 24-hour business centre and a dedicated concierge. Whether you are a family with children or a corporation with a team of employees, the Holiday Inn Resort Batam has the facilities and activities to ensure that your trip is one you will never regret making. Come experience world-class hospitality infused with traditional Indonesian island charm! ... more   less 
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Also Known As:
Holiday Inn Batam Hotel Batam
Batam Holiday Inn

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