My friends and I decided to plan a short getaway to Batam last weekend. We booked Holiday Inn Resort thinking that there's activities available in the hotel or nearby which we can enjoy.
We reached Batam via Waterfront ferry terminal around 12.45pm and when through the immigration office. There was already some delay at this point. (We arrived at the country but my friends' passport chopped departure instead. Duh! The officer had to run out to collect the passport back to re-chopped, but when it was returned, the stamp is correct, but date is wrong. Can you imagine?!)
Anyway when we finally managed to roll to the hotel, we thgt we can finally enjoy ourselves. Good thing abt the hotel is tt they provide free airport transfer from terminal to hotel, even without having the need to make prior arrangements.
The queue at the recep wasnt long, juz two grps in frint if us, 5-6 staff behind, but we waited for nearly half hour! The hotel recep told us tt our room wasn't ready, and will only be ready in another hour. When we asked for the location of the cable ski, the staff gave us a brochure for other water sports except for cable ski. She took another 10mins trying to call the cable ski. End up, we decided to just take a look ourselves instead of waiting again.
We wanted to order some kueh lapis to bring back so we checked out with the hotel. The staff themselves don't even know what brand kueh lapis they are holding! And keep giving us the price list! And when we decided to go town, the cab was expensive. It was only a trip from our hotel to Nagoya! When we return, we took the cab from another hotel which is just in front of Nagoya and it was much cheaper. This cab from The Hills took us from Nagoya to Golden Prawn, waited for us to finish dinner then back to Holiday Inn for a lesser fee!
The next day after our spa treatment, we called for room service and also asked for two satchet of coffee powder. A guy from the recep called and say that we are supposed to check out already. I replied him politely that we have actually asked for late checkout @ 2pm and was granted that. This guy still had to cheek to ask me who allowed that!! I said ur recep and he just say,"ok, I check.", and hanged up. -.-'
Shortly after, my lapis delivery came (I called and ordered myself) and was at the recep. He asked for our room number to deliver upstairs but when he told the recep, they told him no such room number. I thgt it was a communicatiom problem. Even when the delivery uncle pass the phone to the recep, she gave me that innocent tone that there's no such room. Does tt mean that the room we stayed is a phantom room? Finally I managed to convince the recep tt the room is indeed in the hotel and that ends the whole conversation.
For an international brand, this hotel needs serious revamp of its staff. I will certainly not stay in any hotels under this brand worldwide again.
- Official Description (provided by the hotel):
- The Holiday Inn Resort Batam is the only all suite luxury accommodation in Batam. Ideally situated just minutes away from the Waterfront City and Sekupang Ferry Terminals and a short ferry ride from Singapore. The ultimate height of pleasure comes in the form of our award-winning Tea Tree Spa. Sooth your mind and body with a selection of signature spa packages at one of 14 spacious Balinese-styled couple villas or individual treatment rooms. Spread across 3.4 hectares of open space and lush greenery, each of our 235 premium suites features a private balcony and guests can choose from spacious one or two bedroom suites, all elegantly furnished and equipped to provide unmatched comfort. When it comes to leisurely activities, guests of all walks of life are spoilt for choice at the Holiday Inn Resort Batam. The Panda Kids Club offers families a real treat. Our selection of six restaurants and bars, offers a variety of cuisines from around the world. For the business traveller, the Resort's multi-functional Meeting rooms complete with a variety of options for corporate meetings, functions, and events, supported by 24-hour business centre and a dedicated concierge. Whether you are a family with children or a corporation with a team of employees, the Holiday Inn Resort Batam has the facilities and activities to ensure that your trip is one you will never regret making. Come experience world-class hospitality infused with traditional Indonesian island charm! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Batam Hotel Batam
- Batam Holiday Inn