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“Tea Tree Spa - the resort highlight” 4 of 5 stars
Review of Holiday Inn Resort Batam

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Holiday Inn Resort Batam
3.5 of 5 Hotel   |   Waterfront City, Sekupang, Riau Islands Province 29422, Indonesia   |  
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Ranked #1 of 3 Hotels in Sekupang
Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
“Tea Tree Spa - the resort highlight”
4 of 5 stars Reviewed September 4, 2012

I last stayed here about 5 years ago and this would probably be my 3rd or 4th stay at Batam Holiday Inn. To its credit the resort has been rather well maintained despite being around for quite a while. I stayed 2 nights this time round with the family for a weekend away and what impressed me most about the resort was the Tea Tree spa.

Location wise - while not exactly close to the city nor amenities it makes up for it with its shuttle bus pick up from the ferry terminal as well as a return ride to Nagoya Hill Shopping mall. However a shuttle service to Batam Center Mega Mall would probably be a value add feature for guests.

Kids friendly resort - the sprawling pool is a great attraction for the kids with its slide and kids play area. There is also a kids room which keeps the children busy with activities as well as a games room with its Xbox and WII games. Moreover, at selected times and outlets, kids dine for free as well.

Saturday night BBQ was not bad - While food outlets weren't exactly top of the line, the Saturday night BBQ was reasonably good with its spread. Wanted to try the Chinese restaurant out but strangely it wasnt opened on a Sunday.

Tea Tree Spa - the award winning spa was the highlight for me as the landscaped surroundings and treatment rooms were very nicely put together. I went for 2 rounds of treatment and while its probably one of the most expensive spas on Batam I would say the treatment and experience would rank quite closely to that of the Banyan Tree and Shangri La ones which I have tried. In fact it probably exceeds some of those at some of these resorts. Well Done!

To sum up, while there are some compromises, given the value for money pricing, its a nice place to stay for a lazy laid back weekend. A classier landscaping could potentially put it closer to a romantic Balinese experience.....

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, September 8, 2012
Dear guest, thanks for choosing our Holiday Inn Resort Batam during your recent visit and the valuable feedback which we are glad to share with our team. We are also happy to hear that our Tea Tree Spa service met your expectations and has contributed to your relaxed stay. For all inhouse guests we have launched a special promotion for our Tea Tree Spa of 30% discount during the month of September. Besides that we are also working on several new promotions to come out soon. We hope to welcome you back soon.

Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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444 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Any
English first
singapore
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 4, 2012

This hotel is very much dated and when I entered my room, I can smell the carpet! The sofa set in the living room area needs cleaning and perhaps some new furniture would help. Luckily the bed and pillows are comfortable. However, there is even a used towel left in our toilet. Further, on our way out we saw this tray with food along the corridor and the next day when we return the tray is still there!

Buffet breakfast is not bad considering that the nearest shopping mall is about 40mins away by car.

I do not think that I will return to this hotel again although generally the staffs are very friendly.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, September 6, 2012
Dear guest, thanks for your feedback which we already discussed with the team. Obviously some areas for improvement in our hotel. Currently we are working on a plan how we can even more upgrade the rooms, e.g. DVD players in all rooms. Perhaps you will be in Batam again and we would be pleased to welcome you back in the Holiday Inn Resort Batam.

Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 2, 2012

We wanted to go on a quick getaway from Singapore and so Batam it is. From the get go, Holiday Inn is very near the Waterfront ferry terminal which is a plus, but the area around the hotel is a desolate and underdeveloped. Nothing to see there.

The suite was bigger than we expected, but it's strange that the TV is outside the bedroom area. Honestly, I sat at the couch in front of the TV for a few minutes and I felt gross and dirty. Needless to say the TV never got much use as we stayed outdoors most of the time anyway.

I liked the pool area because it's big enough and not that crowded. There are only around 12 deck chairs though so you have to grab one early in the day if you want to tan. It's also nice and pleasant to have buffet breakfast beside the pool.

Every single hotel staff that we encountered were all extremely nice and smiley. Can't help but flash them big smiles too!

My only gripe was that they made us wait one hour before we could check in to our hotel room. They gave us free mocktails to compensate while we were waiting though.

All in all, Holiday Inn is probably the best resort you could find in Batam. There's nothing much to see in the city (unless you want to get a cheap massage) so the resort is a great place to stay if you want to relax and get away from Singapore.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, September 6, 2012
Dear guest, thanks for your wonderful comments regarding our services and the facilities. In all our One Bedroom suites we have put the 32" LCD TV's in the living room as normally these room types are used by families and they are gathering here for watching TV. In our Studio (Standard) rooms you can find them next to the bed. In case you come to Batam again it would be our pleasure to welcome you back in the Holiday Inn Resort Batam.

Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harare, Zimbabwe
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed September 1, 2012

Big, sprawling complex with the pool being the focal point of the hotel with a great pool area. Huge lobby, and check in was quick and efficient. The rooms are a bit old and outdated but comfortable enough. Room service was not up to the standard that one would expect from an international chain. Would not stay there for longer than a few nights.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, September 3, 2012
Dear guests, at first thank you for your stay and the time you took to give us your valuable feedback.
We have discussed this already with the team. The Room Service menu is currently under review as we will launch some new Chef specialities within the month of September. We would be glad to welcome you back so that you can taste these new items. In the meantime once again thank you for your comments.

STAY RELAXED!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 30, 2012

A great hotel located conveniently on Batam, a ship ride away from Singapore.
My wife had mentioned that we were here to celebrate my birthday and we were surprised by a Birthday cake. The opening times of the restaurants were a little tough for us since we have different appetites at different times (the restaurants were not open daily).
The hotel was undergoing a renovation of some of the restaurants.
One of the great assets of this Holiday Inn is the divine Spa which we thoroughly enjoyed (Couples treatments).

We'll be back!

Room Tip: Any pool towards the Pool, High floors.
See more room tips
  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, September 1, 2012
Dear guest, thanks for choosing our resort during your visit in Batam and the wonderful feedback which we are glad to share with our team. We hope the next time you come you will find time again to take advantage of all services our Tea Tree Spa is offering. Here we are working on several new promotions to come out soon. Perhaps you want to celebrate your next birthday again with us and we are looking forward welcoming you back very soon. Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2012

As a Priority Club platinum member I have stayed in numerous IHG hotels and I have to say that
Holiday Inn Batam provided the best service I have received in any Holiday Inn hotels. Staff were extremely helpful, spoke very fluent english, friendly and happy. I got upgraded as usual to one bedroom suite where I stayed with my wife and baby. Room was really great with pool/sea view on 9th floor.Buffee breakfast was good and we had a dinner every night at Pool Terrace Cafe where the food was great. Ate mainly Ayam Bakar-:). This hotel has shuttle buss to Nagoay Hill that worked really smootly. Graet pool for both kids and adults. They also also had a really nice kids playing room with helpful staff looking after our baby and playing with him. They also have a free shuttle service to Skupand and Waterfront ferry terminals. Waterfront is just 2min from the hotel. That shuttle was basically private both ways we went and worked very well. We stayed 3 nights and will definately come back!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eka164, Manager at Holiday Inn Resort Batam, responded to this review, August 30, 2012
Dear guest, thanks for this wonderful feedback which we are glad to share with the team. As one of our valuable Priority Club members obviously it gives us a great honor to be compared with other IHG hotels. With the start of September we will have a new variety of dishes on our menu so that besides your favorite “Ayam Bakar” the next time you might find a new preferred meal. It will be our pleasure to welcome you again in our Holiday Inn Resort Batam. Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
1 review
5 of 5 stars Reviewed August 26, 2012

Myself and my wife just came back from a 3D2N stay at the Holiday Inn and it is the perfect place for a long, relaxing weekend away from the hustle and bustle of the city. Incredibly friendly staff, a large, clean swimming pool, food that exceeded my expectations and plenty of entertainment. The spa is allegedly good, I didn't give it a try this time around but I will give that a go next time I stay there.

The room itself was large. We got an upgrade to a single bedroom suite which was great. The sofa was so comfortable it was hard to get up. The bed was amazing, I haven't had such a good sleep in a while.

The prices of food and drinks are pretty much the same as in Singapore, but the quality is great. I would recommend the buffet dinners at night. For roughly S$20 you can enjoy a pretty big range of dishes. On Friday there was a local cuisine buffet and on Saturday a barbecue buffet which we didn't go for.

Even for families there's a lot to do, with an indoor kid's play area, water play area with slide and a playground. Shuttle services allow you to visit the further away towns of Nagoya and Batam Centre, even though the malls there are basically just fake brand shops.

Long story short, I will definitely be back here in the future, with just my wife, friends or with my future kids.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eka164, Manager at Holiday Inn Resort Batam, responded to this review, August 30, 2012
Dear guest, thanks for choosing our resort during your visit in Batam and the wonderful feedback which we are glad to share with our team. We hope the next time you come you will find time again to take advantage of all services our Tea Tree Spa is offering. Here we are working on several new promotions to come out soon. We hope to welcome you back very soon. Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Batam

Address: Waterfront City, Sekupang, Riau Islands Province 29422, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Sekupang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Sekupang
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Resort Batam 3.5*
Number of rooms: 275
Official Description (provided by the hotel):
The Holiday Inn Resort Batam is the only all suite luxury accommodation in Batam. Ideally situated just minutes away from the Waterfront City and Sekupang Ferry Terminals and a short ferry ride from Singapore. The ultimate height of pleasure comes in the form of our award-winning Tea Tree Spa. Sooth your mind and body with a selection of signature spa packages at one of 14 spacious Balinese-styled couple villas or individual treatment rooms. Spread across 3.4 hectares of open space and lush greenery, each of our 235 premium suites features a private balcony and guests can choose from spacious one or two bedroom suites, all elegantly furnished and equipped to provide unmatched comfort. When it comes to leisurely activities, guests of all walks of life are spoilt for choice at the Holiday Inn Resort Batam. The Panda Kids Club offers families a real treat. Our selection of six restaurants and bars, offers a variety of cuisines from around the world. For the business traveller, the Resort's multi-functional Meeting rooms complete with a variety of options for corporate meetings, functions, and events, supported by 24-hour business centre and a dedicated concierge. Whether you are a family with children or a corporation with a team of employees, the Holiday Inn Resort Batam has the facilities and activities to ensure that your trip is one you will never regret making. Come experience world-class hospitality infused with traditional Indonesian island charm! ... more   less 
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Also Known As:
Holiday Inn Batam Hotel Batam
Batam Holiday Inn

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