We tried CBB today, as the first time we'd heard of it was this morning. We were going to watch our nephew's hockey game out in Saanich and wanted to try something nearby. What a treat! The food was delicious, from the freshly baked cinnamon buns to the house made sausage patty (really, really flavourful) for a decent price.
If I had any complaints, it would be the service model. You get a menu when you walk in, you stand around choosing what you want, you order and pay for it and then you go find a table. It was very awkward, as I didn't know how/who to tip: so I didn't tip at all. I got my own cutlery, got my coffee from the counter as it was called and fetched my own condiments. I see that I made the correct decision not to tip, as in my books, tipping is for service: aside from someone running my food to me, there was none.
Personally, I think that you either have to be a sit-down place OR cafeteria style: not an odd hybrid of both. I was trying to observe and I think that they want their staff to be able to make lattes/espressos and not get behind on those. Having been in the food service industry myself for many years, I understand how difficult it is to staff, especially for brunch. But do yourself a favour, Cherry: go to a traditional sit-down style, have one person dedicated to drinks and have a few proper servers. Other restaurants have figured it out: so can you.
Notwithstanding my feedback about the service, I did really enjoy my experience there - so much so that I give four stars without hesitation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.