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“Could not find fault with anything at this Best Western” 5 of 5 stars
Review of BEST WESTERN Airport Motel & Convention Centre

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BEST WESTERN Airport Motel & Convention Centre
4.0 of 5 Hotel   |   33 Ardlie Street, Attwood, Victoria 3049, Australia   |  
Hotel amenities
Ranked #1 of 1 Hotels in Attwood
Brisbane
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Could not find fault with anything at this Best Western”
5 of 5 stars Reviewed March 30, 2013

We stayed here because I had booked our flights back to Brisbane for the wrong day. We just needed the one night. We were in a Business room.

From the free airport pick up to the delicious dinner we enjoyed in the restaurant, we could not find fault with anything.

Check out was at 10am and housekeeping knocking on our door at 9.15am asking when we were leaving was annoying and rude but seems to increasingly be the standard thing that a lot of house keeping staff do.

Would have preferred to enjoy the use of our room until 10am without being made to feel like we had to hurry up and get out. Especially seeing as most people leave earlier - so I assume there would be other rooms they could clean in the interim.

Overall - a very pleasant stay

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve C, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review, April 9, 2013
It is fantastic to hear how we exceded your expectations even though you were a last minute booking, who probably didn't know or research on much on the property. We do offer as stated alot of free services such as the shuttle bus service which is 24 hours, 7 days a week and free wifi to all our guests just to mention a few. In regards to the housekeeping knocking on the door at 09:15am, the housekeepers do like to clean all the check-outs for the day early, as to have rooms cleaned as quick as possible just in case of early arrivals for the day, but I will follow it up with housekeeping to at least wait till the check-out time of 10:00am before knocking on the doors.
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358 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
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English first
Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 28, 2013

This was a great airport hotel, and the service was wonderful. The staff at the front desk was always so friendly and helpful. The airport also had a free shuttle bus that runs 24/7. You can take the Sky Bus from the airport, or the bus a block down the street to the train station to get into the city.

The rooms were large and spacious, and was quite clean. The food was pretty good, but was quite expensive. It's open for breakfast and dinner, but not for lunch. There's a couple of diners down the street with affordable comfort food. There's free WiFi at the hotel, which was great, but it was a little temperamental.

The big downside to this hotel was that there was no soundproofing in the rooms. I could hear the neighbours' conversations as well as their TV.

Overall, I would definitely recommend this hotel for a short stay.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve C, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review, April 9, 2013
It is fantastic to hear how you would recommend our property and how you enjoyed your stay. Our shuttle bus does operate 24 hours, 7 days a week and inregards to the bus down the block that will take you to the local train station, our complimentary shuttle bus service will also take you there. In regards to the meals, our price does vary to cater for everyone, just depending on what you want to eat. We do also value the meals we serve and you may taste the difference from the other diners down the street.
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Byron Bay, Australia
Top Contributor
79 reviews 79 reviews
15 hotel reviews
Reviews in 32 cities Reviews in 32 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 26, 2013 via mobile

I spent two nights at this motel. I took advantage of a red hot deal on Wotif which upgraded me to a large room with a spa and the buffet breakfast included. I thoroughly enjoyed my visit. The room was clean, light and airy and large. Tv was huge and reception was good. The outdoor pool is lovely and there is a heated spa beside it. Just what you need after a busy day in The city or a long flight. Staff are fantastic. the shuttle bus service is great. Just phone any time from the airport and you will be collected within 15 minutes. Regular shuttles return to the airport every half hour. Buffet breakfast was delicious and gluten free bread is available. Reliable Wifi in all rooms.

Stayed March 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve C, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review, April 9, 2013
Thank you for your review

The special you took advantage off is called the Sensible Savings deal and is quite a great deal as it does offer you a complimentary upgrade to a Spa Room along with a complimentary breakfast. Our restaurant do try to cater for all needs and as a lot of guests do need gluten free bread we do make sure we offer this for you to enjoy. The reliable Wifi you also mentioned is also a complimentary service we offer to all our guests.
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Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 15, 2013

We stayed with family in Yarra Valley and were heading up to Cairns for the weekend. We stayed here on the Thursday night, fly out on Friday and returned back to them on Sunday night before heading out to Wellington, NZ. They kept our big luggage for us free of charge as we only needed a weekend bag. Rooms were clean, service was great and free shuttle pick up and drop off to the airport.

Exactly what we needed and the price was right!!!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve C, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review, April 9, 2013
It is great that you enjoyed not only the way we serve our guests but the services we also offer hear at the Best Western Airport Motel and Convention Centre. We do offer free luggage storage if needed whilst you are either away or just needed it stored for the day. Not only do we offer luggage storage, but we also offer car parking storage whilst you go away at the very low price of $8 per day.
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Peterborough, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 13, 2013

Being an Airport hotel it little way out of Melbourne but with easy access to the city via bus and train. Just a few minutes from the airport and a free shuttle bus available. Clean and comfortable rooms. The dining room was excellent for both breakfast and dinner. Staff very helpful.

Room Tip: We were close to the Reception but around the back which was both quiet and convenient.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve C, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review, April 9, 2013
Thank you for your recent review on our property

It is fantastic to hear how our staff offered the service required to make your stay with us an enjoyable one. In regards to the access to the city via bus and train. Our shuttle bus service does also offer a complimentary trip to the Broadmeadows train station as well as the trip to the Tullamarine airport where you are also able to catch the Skybus into the city.
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Southport, Australia
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 12, 2013

This motel is close to Melbourne Airport and have a free shuttle bus service. It is a little out of the way but has fantastic conference facilities and lovely large rooms. It is spotlessly clean and very comfortable. I stay here for business and can highly recommend it. The bar and food are very good. The staff are very helpful.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve C, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review, April 9, 2013
Thank you for your recent review

It is great to hear some feedback from some of our corporate clients as yourself. I am also pleased to hear how you enjoyed our services especially with the food and your dining experience. In regards to the easy access to the city via bus and train we do also offer with our courtesy shuttle bus service a transfer to the local train station (Broadmeadows train station) and local shopping mall (Broadmeadows Shopping Centre).
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California
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 10, 2013

We spent the night here while on a flight back to the U S. The free pick up and return service was great as was thr free wi-fi. Room was very clean and worked for us. Got the room on Hotwire so the price was fair. The lobby is little more than a small office with a steep ramp that is hard to walk up and down. I must say that the ramp which was covered by a rubber mat could be a tripping hazard for some travelers. This was listed as 4 stars on Hotwire but is more like 3 stars.
It was clean and the shuttle made it a good value for our stay.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve C, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review, March 12, 2013
Thank you for your review on our motel

We do value all feedbacks made about our property and it is great that you found our rooms clean and accomodating. Our free wi-fi is a bonus for guests as we do understand that internet is an everyday necessity that most guests use and need.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Airport Motel & Convention Centre

Address: 33 Ardlie Street, Attwood, Victoria 3049, Australia
Location: Australia > Victoria > Attwood
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Attwood
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Airport Motel & Convention Centre 4*
Number of rooms: 104
Official Description (provided by the hotel):
Best Western Airport Motel and Convention Centre is a four star property that is situated minutes from the Tullamarine Airport and it is also situated only 5 minutes away from the very popular DFO Essendon. • Has a range of rooms to cater for a diverse market, from our basic four star motel rooms to our modern and contemporary Deluxe Business rooms• Included in the rate is our complimentary shuttle bus service that operates 24 hours a day seven days a week. • We also have free wireless internet available for all our guests and all rooms also include selected Foxtel channels. • All rooms also include full size iron/ironing board, hairdryer, refrigerator, mini bar, remote control LCD TV, individually controlled heater/air conditioner and same day dry cleaning service.For our guests going away for either business or pleasure we also offer our long term secure parking to store your vehicle with us whilst you’re away for a minimal rate of 8 dollars per day. The property includes an A La Carte Restaurant that operates for breakfast and dinner. Operating in the reception foyer we have a flight arrival/departure screen that will keep you updated on your flight times or you’re more than welcomed to ask one of our very friendly and professional staff members to give you assistance in finding that information for you. ... more   less 
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Also Known As:
Best Western Airport Motel & Convention Centre Hotel Melbourne
Best Western Airport Motel And Convention Centre
Best Western Melbourne

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