At a 4 star hotel, one could expect to be greeted by a welcoming smile and a helpful approach. Forget it - Some of the stuff will be grumpy, deliberately awkward and evasive. Mr Monti, the new manager, has his hands full getting the front desk to be helpful, accommodating, and informed. Try changing rooms, booking a taxi, locating your late laundry - some of the front desk staff will ensure that that experience is memorable by their rudeness and incompetence.
Otherwise, the rest of the staff are charming. The pools are great, and pool side BBQ on the weekends is fabulous and Aldo mixes a superb cocktails and is very friendly. The spa is delightful with a good size hot pools and lots of buttons to press to get spurting hot water - our 10 year son loved it. The gym is well equipped and big. Again, the staff here are delightful.
Avoid the rooms in D block. They are older, some of the lighting is poor, and there are no safes in the room. These rooms are also right by a major building project that start drilling at 7 am. every day except Sunday. The rooms in A and B blocks are new and elegant, they have balconies, safes and are further away from the noisy works. The room staff are also charming and helpful.
Again, it is a pity this hotel tolerates the type of surly reception when the rest of the staff is so pleasant and keen to help. Clearly the range and quality of the amenities justify the 4 stars.
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- Also Known As:
- Green Park Hotel Tirrenia
- Green Park Pisa