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“EXCELLENT WINTER GETAWAY” 5 of 5 stars
Review of BEST WESTERN Chilworth Manor

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BEST WESTERN Chilworth Manor
3.0 of 5 Hotel   |   Romsey Road | Chilworth, Chilworth SO16 7PT, England   |  
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Ranked #1 of 1 hotels in Chilworth
Southampton, United Kingdom
1 review
1 helpful vote 1 helpful vote
“EXCELLENT WINTER GETAWAY”
5 of 5 stars Reviewed March 10, 2013

We have just returned from our one night stay at the manor, we took advantage of the winter getaway deal and i have to say it was fantastic value and i recommend this to all visitors.Firstly the room was clean and comfortable ,we also had full use of the state of the art gym and pool including spa , we returned to our room and went for dinner 3 course a la carte ,i can only say this was quality food in a nice setting ,After a good night sleep we had a fully cooked b fast ,serve yourself ,the choice was vast and extremely enjoyable ,all meals included tea or coffee.
I feel that all this for the grand sum of 98 yes 98 pounds was exceptional value ,
The Chilworth Manor would be an excellent choice for a suprise gift to loved ones and i highly recommend it....the offer runs until the end of march ,and if you live local and want to suprise someone i would take advantage .

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChilworthManor, General Manager at BEST WESTERN Chilworth Manor, responded to this review, March 12, 2013
Dear KEVIN M,

Many thanks for taking the time to review your recent stay with us. I was truly delighted to read you had such an enjoyable time, and took advantage of our Get Away package. This package has been very popular and we may extend it into April.

I am pleased you were able to enjoy all that this lovely Hotel has to offer; Health Club, comfortable accommodation and some excellent cuisine.

We hope to welcome you back to the BEST WESTERN Chilworth Manor again in the near future.

Many thanks once again

Stephen Marriott
General Manager
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591 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
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English first
Southampton, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed March 9, 2013

Arrived this afternoon at 2pm and left by 5pm.
From the photos it looks very grand, and from the outside it was, inside was a disappointment. The corridors had worn carpets, marks up the walls and the bedroom was small, the net curtains had holes in them and everything was in desperate need of a make-over - looks like it hasn't been updated for decades.
We tried to give it the benefit of the doubt and went to use the swimming pool and leisure club facilities. The sauna was not working! (We feel that we should have been told this upon arrival at both the hotel and the spa reception) After using the steam room, swimming pool and glorified jacuzzi (on the website this is called a hydrotherapy spa pool) to have a shower and there was no hot water to shower with.
We decided to get our bags together and sign out. At reception they asked us why we were leaving and we told them that we were very disappointed with everything. Their reply to that was "You know you won't get your money back don't you". Their customer service was not what was expected.
Overall very disappointing as we were there for a special celebration. We have travelled all over the world and never experienced such a disappointment in a hotel as this.
We would not recommend this hotel and we will never be staying here again as It has ruined our weekend.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChilworthManor, General Manager at BEST WESTERN Chilworth Manor, responded to this review, March 12, 2013
Dear candyhuxham,

Thank you for taking the time to share your feedback on this review site.

I was obviously disappointed to learn that the Hotel did not meet your expectations. As I mentioned in my email we try very hard to ensure all our guests have a relaxed and enjoyable stay with us. In order to achieve this we are constantly looking to improve and we have invested in a decoration program for our bedrooms over the past 18 months. The room in which you stayed has been ear marked for decoration, we have brought the date forward and our Maintenance Team have started work in that room today.

Once again with apologies

Stephen Marriott
General Manager
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Hedge End, United Kingdom
Senior Contributor
24 reviews 24 reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 5, 2013

stayed over the xmas period for a works nights out & it was good. The staff are very helpful & the place is very clean. The price wasn't too bad for a nights stay & the breakfast in the morning was very good

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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southamptonmanor, General Manager at BEST WESTERN Chilworth Manor, responded to this review, March 8, 2013
Dear JohnO1980,

Thank you for taking the time to review your stay, it’s great to hear you enjoyed your works Christmas party being hosted at the Hotel.

The atmosphere at Christmas is always a memorable one and I’m glad your stay lived up to your expectations.

We hope to welcome you back to the BEST WESTERN Chilworth Manor in the near future.

Many thanks

Stephen Marriott
General Manager
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Bath
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 4, 2013

We stayed for 2 night on a Tesco voucher deal had a great stay.
The room was good quite small but adequate. The hotel is lovely full of character, a great bar with comfy sofas and chairs.
The spa was nice good size pool, jacuzzi, steam room and sauna. It also has a modern gym.
Dinner in the restaurant was lovely and reasonably priced, good choice for breakfast.
We walked to the local pub which was great very popular especially for food, take a torch for the walk very dark at night!
The staff really make this hotel very friendly and helpful.
Good location for Southampton lovely grounds to walk around in the nicer weather.
Would definitely return.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southamptonmanor, General Manager at BEST WESTERN Chilworth Manor, responded to this review, March 8, 2013
Dear bathbabyBath,

Many thanks for taking the time to review your stay and thank you for choosing to redeem you Tesco vouchers with us.

It’s lovely to hear you had such an enjoyable stay, relaxing in our comfy lounge and enjoying freshly prepared food by our Chefs. I am also delighted to learn that the Chilworth team looked after you well.

We hope to welcome you back to the BEST WESTERN Chilworth Manor in the near future.

Many thanks

Stephen Marriott
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bognor Regis
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed March 4, 2013

We recently had a luncheon party at Chilworth Manor with close members of our family on the occasion of our Golden Wedding Anniversary. It was a thoroughly enjoyable experience due to the friendliness and efficiency of the staff and the quality of the catering.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southamptonmanor, General Manager at BEST WESTERN Chilworth Manor, responded to this review, March 8, 2013
Dear DANDBW,

Thank you for taking the time to review the recent luncheon you attended at the Hotel. Celebrating someone’s Golden Wedding anniversary is a special occasion.

I’m delighted you enjoyed the cuisine and friendliness of our team.

We hope to welcome you back to the BEST WESTERN Chilworth Manor for many more special occasions in the future.

Many thanks

Stephen Marriott
General Manager
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sawbridgeworth
1 review
5 of 5 stars Reviewed March 3, 2013

stayed here 1st march until 3rd march.had a great time.would recommend this hotel .the area is very pretty and close to southampton / bournemouth and the new forest.good stop over for the isle of wight.all in all very friendly staff good service and very reasonable prices

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southamptonmanor, General Manager at BEST WESTERN Chilworth Manor, responded to this review, March 8, 2013
Dear doug r,

Thank you for taking the time to review the recent overnight break you enjoyed with us.

I’m really pleased you had a relaxing time with us and found our location to your liking. Being situated where close to the M3 and M27 we are ideally situated as a hub to explore the South Coast; close to Winchester, Portsmouth, Bournemouth and the Isle of Wight.

We hope to welcome you back to the BEST WESTERN Chilworth Manor in the near future.

Many thanks

Stephen Marriott
General Manager
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UK
Top Contributor
176 reviews 176 reviews
29 hotel reviews
Reviews in 68 cities Reviews in 68 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed March 3, 2013

Stayed here recently as a continuation of a guests previous visit to use the Spa. Venue primarily selected due to Spa options etc. It should be noted the Spa is located elsewhere on the 'estate' and really could be two separate businesses. Anyway - Hotel with character and history, comfortable room with no issues, although no mini-bar but minor detail. Didn't notice if it had aircon, so worth confirming during warmer months. Food was very good, as was the service. We arrived and asked for Afternoon Tea as advertised on the table menu's to be informed that we needed to give 24hrs notice - which irked somewhat as the menu mentioned nothing of the sort. We were well attended to during our stay and it is a nice place to relax and be pampered close to Southampton.

Room Tip: Check to see what function may be happening as there is an annex - the main part of the building mig...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChilworthManor, General Manager at BEST WESTERN Chilworth Manor, responded to this review, March 12, 2013
Dear Brooska,

Thank you for taking the time to review your recent stay and thank you for your positive comments; I am delighted that you enjoyed your time with us.

Apologies you were not able to enjoy our Afternoon Tea, we do ask for guests to book in advance as all items are homemade and prepared fresh on the day, this helps us maintain a very high quality standard for this classic English tradition.

We hope to welcome you back to the BEST WESTERN Chilworth Manor in the future.

Stephen Marriott
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Chilworth Manor

Address: Romsey Road | Chilworth, Chilworth SO16 7PT, England
Phone Number:
Location: United Kingdom > England > Hampshire > Chilworth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Chilworth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Chilworth Manor 3*
Official Description (provided by the hotel):
BEST WESTERN Chilworth Manor Hotel lies just 4 miles from Southampton, amongst 12 acres of beautifully landscaped grounds. Right next door to a conservation area, this wonderful retreat is worlds away, but not far away, from the city centre. An Edwardian Manor house, the hotel is an ideal place to get away from it all and is particularly peaceful for romantic breaks! Though were close to Southampton city centre and port, and the transport links that take you there, we think you'll find more than enough to keep you occupied here at the hotel. Why not work out in our state-of-the-art leisure facilities, or treat yourself to some quality time in our spa?****FREE WIFI ***** FREE CAR PARKING ***** FREE USE OF HEALTH CLUB***** ... more   less 
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Also Known As:
Best Western Chilworth Manor Hotel Southampton
Chilworth Manor Southampton
Chilworth Manor Hotel Southampton

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