Arrived this afternoon at 2pm and left by 5pm.
From the photos it looks very grand, and from the outside it was, inside was a disappointment. The corridors had worn carpets, marks up the walls and the bedroom was small, the net curtains had holes in them and everything was in desperate need of a make-over - looks like it hasn't been updated for decades.
We tried to give it the benefit of the doubt and went to use the swimming pool and leisure club facilities. The sauna was not working! (We feel that we should have been told this upon arrival at both the hotel and the spa reception) After using the steam room, swimming pool and glorified jacuzzi (on the website this is called a hydrotherapy spa pool) to have a shower and there was no hot water to shower with.
We decided to get our bags together and sign out. At reception they asked us why we were leaving and we told them that we were very disappointed with everything. Their reply to that was "You know you won't get your money back don't you". Their customer service was not what was expected.
Overall very disappointing as we were there for a special celebration. We have travelled all over the world and never experienced such a disappointment in a hotel as this.
We would not recommend this hotel and we will never be staying here again as It has ruined our weekend.
- Also Known As:
- Best Western Chilworth Manor Hotel Southampton
- Best Western Chilworth Manor Hotel
- Chilworth Manor Southampton
- Chilworth Manor Hotel Southampton
- Chilworth Manor
- Official Description (provided by the hotel):
- BEST WESTERN Chilworth Manor Hotel lies just 4 miles from Southampton, amongst 12 acres of beautifully landscaped grounds. Right next door to a conservation area, this wonderful retreat is worlds away, but not far away, from the city centre. An Edwardian Manor house, the hotel is an ideal place to get away from it all and is particularly peaceful for romantic breaks! Though were close to Southampton city centre and port, and the transport links that take you there, we think you'll find more than enough to keep you occupied here at the hotel. Why not work out in our state-of-the-art leisure facilities, or treat yourself to some quality time in our spa?****FREE WIFI ***** FREE CAR PARKING ***** FREE USE OF HEALTH CLUB***** ... more less
- Reservation Options:
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