We stayed at this place for a couple of nights during our honeymoon, mainly to visit the ruins at Palenque. Although we had to change the date of our reservations at the last minute (because of a problem with our rental car), the staff was very welcoming and didn’t charge us anything for letting them down in the middle of high season! For me, this is the mark of quality and customer oriented service.
The rooms were very spacious and clean, with sparkling white walls and air con. Not luxurious in any way, but more than ok. And certainly no bugs! The bathroom was also very nice and clean. The location of the hotel is great, too: you are in a lively (and green) neighbourhood, with good restaurants and bars, a short drive away from the city centre. The only real weaknesses are the lack of a swimming pool and the light breakfast... although the open air setting of the dining room really gets you in the jungle mood before setting out to the ruins.
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