I just finished a beautiful trip around south mexico with my family, we are used to traval in all type of hotels around the world, from typical hotels, to five star palaces.
We have booked this hotel for one night, the 31st decembre, NYE....and what disappointment!
First, you better speak spanish, because NO ONE speaks one word of english or french or any other languages, its unbelievable, because Palenque is a touristic destination only and you expect at least some level of professionalism when you checkin.
We have stayed before in San Cristobal de Las casas for two nights, beautiful town, but the same hotel chain (Ciuadad Real) have lost our reservation at the other hotel - please read other review, and when we arrived in this hotel, we again had problems, whereas we never have issues usually when booking via internet.
First of all, they advertised a big NYE party, with buffets and festivities, forget about it! Nothing was prepared, although advertised at the entrance, when we enquired about it, they just said its not going to happen, probably because not enough people staying in the hotel (peak of tourist season, christmas holiday), we ended up eating at their restaurant, average food, waiters dont speak english (we are belgians, but of course french is not part of their vocabulary either) and the atsmosphere was just aweful.
They prepared a small buffet, but when we asked to have it, they said it was for a group of people (tour) only!
Then; out of two rooms, one room had one 17year old child, we requested a second bed, and for the first time in my life, they said that they have beds, but they cant give one to us, asked us to sleep in the same bed...
Then at check out, as per other previous reviews, we had mistakes in our bill, and of course because they didnt understand us, couldnt help us, asked to send an email, something tells me we will need more than one email to solve this issues when back home. (currently enjoying last days on the maya riviera).
Try to avoid this place....
- Official Description (provided by the hotel):
- The Hotel Ciudad Real Palenque is a link in one of the most successful and youngest hotels chains of Chiapas, with an impressive architectural appearance and service which is right up there with the best on offer in any of Mexicos’s resorts and which is making a strong claim to be the perfect refuge with in the Mayan World.Located only 10 minutes from the archeological zone, 3 from the airport and 5 from the downtown, it really is sited in the strategic center of things. It also has a special infrastructure in place specially designed for groups: a special bus ramp, comfortable check-in area and efficient baggage handling services. Set among magnificent gardens, its Mexican-Caribbean architecture houses 66 rooms, 3 junior suites an 3 master suites; all of which are equipped with air conditioning, cable T.V. and telephone. There is also a Palapa-Restaurant where you can enjoy the best Chiapanecan, Mexican and International cuisine and if after visiting the archeological sites and natural wonders in the surrounding areas of Palenque It’s a rest you need; there’s nothing better than our gorgeous swimming pool to really pamper you.Our meeting and banquet room La Ceiba offers the most advanced facilities for your gathering needs. Its architecture was carefully designed to preserve the Mexican – Caribean style of the hotel and to give the most advanced space for meetings and banquets. The room can be divided in thee smaller rooms with mobile walls. ... more less
- Reservation Options:
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