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“Secluded, a bit old, but great pool” 3 of 5 stars
Review of Hotel Ciudad Real Palenque

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Hotel Ciudad Real Palenque
3.5 of 5 Hotel   |   Carretera Pakal-Na km 1.5 | Col. La Mielera, Palenque 29960, Mexico   |  
Hotel amenities
Ranked #12 of 33 Hotels in Palenque
Bend, Oregon
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Secluded, a bit old, but great pool”
3 of 5 stars Reviewed August 16, 2012

Our tour company booked this room for us during our travels to visit Mayan ruins. The hotel was outside of city, so without a car we had no choice but to eat in hotel restaurant. Still, prices were reasonable. There was wireless internet, but only in the restaurant and then it was difficult to connect. The pool with a slide and swim up bar was really the best thing about the hotel. There were particular about signing out pool towels to your room and leaving them in the pool area.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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163 reviews from our community

Traveler rating
    30
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Senior Contributor
47 reviews 47 reviews
37 hotel reviews
Reviews in 39 cities Reviews in 39 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 4, 2012 via mobile

This hotel is very nice and has a very nice swimming pool, but we were really
disappointed with the staff. We asked for room service and first of all nobody speaks english. Then after we ordered, we got at least 4 phone calls and someone was talking in spanish because he hadn't understood our order. Then we had to go to the reception and pay cash. The receptionnist said that we couldn't pay at our departure but we had to 'pay cash now'. The intonation she had, was really aggressive.
So we weren't satisfied at all with their service.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Bucks, UK
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
Reviews in 31 cities Reviews in 31 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed August 9, 2011

Stayed here for 2 nights during a trip to the Palenque ruins. The hotel is about a 15 min drive from the archaeological site and has a lovely setting. The gardens and pool area are nicely planned and there are 'pet' iguanas that roam in and out of the hotel. The restaurant had a good choice of food both local and international cuisine, although the service wasn't great and they forgot one of our orders. The room was comfortable, but there were termites running through the bathroom. There is a wi-fi hotspot here but i could only access this in the restaurant which is not ideal. Pool needs to be cooler to be refrrshing after a hot day around the ruins!

  • Stayed August 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sydney
Top Contributor
124 reviews 124 reviews
122 hotel reviews
Reviews in 113 cities Reviews in 113 cities
243 helpful votes 243 helpful votes
2 of 5 stars Reviewed July 18, 2011

I'm sure this place must have been a blast in its heyday but that must have been some time ago. The only reason to be here is to visit the Palenque archeological site which is really good. The Hotel Ciudad is not! A lot of tour groups use the hotel so if your stay coincides with a big bus parked in the car park prepare yourself for a very short night's sleep, as our very friendly bunch of Russians checked out at 5 am slamming every door they could find behind them - ah, bless them. The swimming pool is good to cool off although may be an idea to bring crutches if you attempt the concrete slide as it gives you a massive thump on the your hip as you round the bend - ouch! Outside dining was interesting although the food was predictably dull. Staff tried their best but perhaps a losing battle.

Stayed May 2011, traveled as a couple
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Oslo, Norway
Top Contributor
543 reviews 543 reviews
90 hotel reviews
Reviews in 123 cities Reviews in 123 cities
212 helpful votes 212 helpful votes
4 of 5 stars Reviewed May 22, 2011

The rooms were spacious and confortable - the only problem was an airconditioner that was a bit too effective and that is wasn't possible to regulate it. It was either on or off. We had to get up in the middle of the night to turn it off. But, as they have an insect screen on the balcony door, it works fine to sleep with the door open. The pool area was nice, and had a slide which kids will like. The breakfast was average.
The hotel is located just along the main road outside Palenque - and it feels a bit in the middle of no where. We stayed here for a night and were here just to see the archeological sight. If that's your destination, the location is fine.

Room Tip: Ask for floor where balcony door can be open at nt
See more room tips
  • Stayed April 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Amstelveen, The Netherlands
Top Contributor
201 reviews 201 reviews
156 hotel reviews
Reviews in 163 cities Reviews in 163 cities
149 helpful votes 149 helpful votes
4 of 5 stars Reviewed March 25, 2011

The hotel was very easy to find, it was the first hotel on the right when you drive into the center of Palenque. It is located just enough away from the road, so you dont hear much noise. The hotel is close to a big supermarket and an easy drive to the ruins.

Overall feel of the lobby, pool area etc. is quite lovely, with a jungle setting on one side. Rooms were big and comfortable, with nice beds and tv. We had a great dinner at the restaurant outside (although there are many mosquitoes, so protect yourself) and a good breakfast too.

  • Stayed March 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Brussels, Belgium
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
78 helpful votes 78 helpful votes
2 of 5 stars Reviewed January 5, 2011

I just finished a beautiful trip around south mexico with my family, we are used to traval in all type of hotels around the world, from typical hotels, to five star palaces.

We have booked this hotel for one night, the 31st decembre, NYE....and what disappointment!

First, you better speak spanish, because NO ONE speaks one word of english or french or any other languages, its unbelievable, because Palenque is a touristic destination only and you expect at least some level of professionalism when you checkin.

We have stayed before in San Cristobal de Las casas for two nights, beautiful town, but the same hotel chain (Ciuadad Real) have lost our reservation at the other hotel - please read other review, and when we arrived in this hotel, we again had problems, whereas we never have issues usually when booking via internet.

First of all, they advertised a big NYE party, with buffets and festivities, forget about it! Nothing was prepared, although advertised at the entrance, when we enquired about it, they just said its not going to happen, probably because not enough people staying in the hotel (peak of tourist season, christmas holiday), we ended up eating at their restaurant, average food, waiters dont speak english (we are belgians, but of course french is not part of their vocabulary either) and the atsmosphere was just aweful.
They prepared a small buffet, but when we asked to have it, they said it was for a group of people (tour) only!

Then; out of two rooms, one room had one 17year old child, we requested a second bed, and for the first time in my life, they said that they have beds, but they cant give one to us, asked us to sleep in the same bed...

Then at check out, as per other previous reviews, we had mistakes in our bill, and of course because they didnt understand us, couldnt help us, asked to send an email, something tells me we will need more than one email to solve this issues when back home. (currently enjoying last days on the maya riviera).

Try to avoid this place....

  • Stayed December 2010, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Ciudad Real Palenque

Address: Carretera Pakal-Na km 1.5 | Col. La Mielera, Palenque 29960, Mexico
Location: Mexico > Southern Mexico > Chiapas > Palenque
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 33 Hotels in Palenque
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Ciudad Real Palenque 3.5*
Number of rooms: 72
Official Description (provided by the hotel):
The Hotel Ciudad Real Palenque is a link in one of the most successful and youngest hotels chains of Chiapas, with an impressive architectural appearance and service which is right up there with the best on offer in any of Mexicos’s resorts and which is making a strong claim to be the perfect refuge with in the Mayan World.Located only 10 minutes from the archeological zone, 3 from the airport and 5 from the downtown, it really is sited in the strategic center of things. It also has a special infrastructure in place specially designed for groups: a special bus ramp, comfortable check-in area and efficient baggage handling services. Set among magnificent gardens, its Mexican-Caribbean architecture houses 66 rooms, 3 junior suites an 3 master suites; all of which are equipped with air conditioning, cable T.V. and telephone. There is also a Palapa-Restaurant where you can enjoy the best Chiapanecan, Mexican and International cuisine and if after visiting the archeological sites and natural wonders in the surrounding areas of Palenque It’s a rest you need; there’s nothing better than our gorgeous swimming pool to really pamper you.Our meeting and banquet room La Ceiba offers the most advanced facilities for your gathering needs. Its architecture was carefully designed to preserve the Mexican – Caribean style of the hotel and to give the most advanced space for meetings and banquets. The room can be divided in thee smaller rooms with mobile walls. ... more   less 
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