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“Inconsistency on prices” 2 of 5 stars
Review of BEST WESTERN Hotel Madan

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BEST WESTERN Hotel Madan
2.5 of 5 Hotel   |   Avenue Francisco I Madero 408, Villahermosa 86000, Mexico   |  
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Ranked #26 of 31 Hotels in Villahermosa
London
Top Contributor
64 reviews 64 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
79 helpful votes 79 helpful votes
“Inconsistency on prices”
2 of 5 stars Reviewed January 11, 2009

The hotel was adequate for our trip, it has got nice big clean rooms. The bar downstairs can get a bit loud if you are staying on that side of the hotel.

Our main problem was that we booked two rooms through expedia for a certain price and when we arrived at the hotel, we discovered that they had a rate nearly $30 usd cheaper than the one we used to book. We were in fact paying more than the rate advertised for the executive rooms and we only got the normal rooms.

We challenged the staff so as to find out the cause for the inconsistency and they said that it was the rate we used to book and that there was nothing they could do to help. We asked to cancel the booking and to have the cheaper rate, but they alleged that there was a cancellation charge that would make our stay a lot more expensive regardless.

We usually book through expedia and have found no other experiences like this one. We would definitely advise other travellers to stay away from this hotel, specially if booking online. If you do decide to go, just turn up or phone to book.

  • Liked — Cleanliness
  • Disliked — Inconsistency in room rates from online to those in the hotel
  • Stayed January 2009, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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25 reviews from our community

Traveler rating
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    6
    6
    3
    9
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2
8
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Utah
Top Contributor
52 reviews 52 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed June 6, 2008

We stayed here after arriving in Mexico. There's really nothing for tourists in the city. This hotel was centrally located near a bank to change money, a grocery store, and a few eateries. We found outdoor music a few streets away and had beer outside. Few people speak English, and tourists really stand out. As a woman, I quickly changed to pants as I was getting so many glances. Not creepy, just obviously a tourist. Breakfast in the hotel was fine, they also have a lounge/bar.

  • Stayed May 2008
    • 3 of 5 stars Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto Morelos, Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 12, 2008

$595 pesos bought a clean room with decent air conditioning and free parking. We were on the top level and had no noisy disco issues, though we did stay on a Sunday/Monday night.

In Villahermosa, we loved the La Venta Museum but not much else.

  • Liked — Location, free parking
  • Stayed May 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 10, 2007

Nice room, good location, excellent restaurant. Everything you'd want in a hotel except the most important thing: a good night's sleep. The bass beat coming from the bar below our room was more than just loud, you could actually feel it through the floors, in fact right through the bed. Sleep was impossible until it finally ceased at 4AM! We cancelled our reservation for the next night, got a refund (after considerable pounding on the counter of the front desk) and left, vowing never to return to the hotel, or to Villahermosa, period.

  • Stayed August 2007, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Paris
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 7, 2007

On a french touist guide recommendations and en route to Cancun from Mexico, I treated myself with my most expensive hotel stay. I did mention prior to taking the room I wanted something specifically quiet and the staff blatantly lied as they told us to rest assured it would be the case. We were put in a room above the lobby It wasnt too bad and cleverly didnt overlook the noisy and traffic congested street. However, the disco was blaring all night under us until 2 or 4 AM but that was the good part. The room was situated next to a courtyard with a water pump that flushed up water intermittently all night through for an air conditioning system in the lobby I suppose. this pump felt like an alarm call every four minutes. just the time to doze away and be startled by the noisy engine. A sleepless nightmare !
I invited the manager in the morning in the room for first hand hearing and asking her how she would have felt if she had been in our place. Her apologies were minimal and nothing was done to repair the damage of my worst paying night experience . She did admit some complaints had been previously made. what did they do to change things? nothing. and with this steady stream of tourists booking through guides why woulf they bother with an unhappy customer?

  • Stayed December 2006, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Western US
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 6, 2007

The cab driver, and it was pouring rain, said it was safe and clean, but suggested elsewhere. We kept our reservations. For us, it really worked. Priced right.

Very central. Walking distance to everything. Lots of places to eat whatever we wanted.

Villahermosa is one big bustling metropolis and has lots of good hotels. If you want a real classy place, go someplace else.

If you want to get around without a cab, try this. We stayed there twice and will stay there again, I hope.

The front desk staffing helped a lot.

Stayed February 2007
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
60 helpful votes 60 helpful votes
1 of 5 stars Reviewed March 21, 2005

On our trip through Mexico, we stayed in all sorts of different places. Best Western Hotel Madan was, without a doubt, the worst.

There were no MAJOR problems with the place, if you're looking for somewhere to keep your stuff and to get a place to sleep.

However, there is a bar downstairs, which plays live music until 3 in the morning. This wouldn't be a problem if the bar wasn't directly under the rooms and the noise didn't come up through the floor. We were on the 3rd floor and you could hear it pounding away when you lay down to sleep; I can't imagine how bad it would've been for anyone sleeping beneath us.

Then, to make matters worse, our towels and soap disappeared after our rooms were cleaned, making for a difficult and slightly bizarre showering experience.

What a painful two nights. Stay away!

  • Stayed January 2005
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hotel Madan

Address: Avenue Francisco I Madero 408, Villahermosa 86000, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Tabasco > Villahermosa
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #26 of 31 Hotels in Villahermosa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Hotel Madan 2.5*
Number of rooms: 40
Reservation Options:
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Also Known As:
Best Western Villahermosa
Villahermosa Best Western
BEST WESTERN Hotel Madan Villahermosa, Tabasco, Mexico

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