The hotel was adequate for our trip, it has got nice big clean rooms. The bar downstairs can get a bit loud if you are staying on that side of the hotel.
Our main problem was that we booked two rooms through expedia for a certain price and when we arrived at the hotel, we discovered that they had a rate nearly $30 usd cheaper than the one we used to book. We were in fact paying more than the rate advertised for the executive rooms and we only got the normal rooms.
We challenged the staff so as to find out the cause for the inconsistency and they said that it was the rate we used to book and that there was nothing they could do to help. We asked to cancel the booking and to have the cheaper rate, but they alleged that there was a cancellation charge that would make our stay a lot more expensive regardless.
We usually book through expedia and have found no other experiences like this one. We would definitely advise other travellers to stay away from this hotel, specially if booking online. If you do decide to go, just turn up or phone to book.
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- Also Known As:
- Best Western Villahermosa
- Villahermosa Best Western
- BEST WESTERN Hotel Madan Villahermosa, Tabasco, Mexico